1/5 kim 6. 5 months ago on Google
I
hesitated
for
a
long
time
to
write
this
review
because
I
usually
hold
back
on
criticism
and
in
this
particular
case
I
wanted
to
give
the
Banana
Fan
Sea
Resort
time
to
perhaps
send
some
apology.
But
since
this
hasn't
happened
for
over
a
month,
here's
the
report
of
what
we
have
experienced.
Let
me
make
it
clear
at
the
beginning
that
we
have
been
to
Koh
Samui
over
10
times
and
have
therefore
already
seen
a
lot.
But
what
we
experienced
at
this
resort
was
by
far
the
worst.
I'm
also
wondering
where
all
these
positive
reviews
come
from.
We
stayed
at
the
Banana
Fan
Sea
Resort
for
8
nights
at
the
beginning
of
October
and
booked
the
beach
bungalow
with
its
own
swimming
pool.
This
should
actually
be
the
highlight
of
our
vacation.
But
when
we
got
up
the
morning
after
our
arrival
the
previous
night,
we
found
a
swimming
pool
that
was
completely
dirty.
The
water
was
brown,
stale
and
smelled
worse
than
a
duck
pond.
The
walls
were
covered
in
green
algae
and
we
were
really
shocked.
Let
me
also
say
right
away
that
the
bungalow
costs
almost
$300
a
night.
We
then
informed
the
reception
about
this
and
they
sent
someone.
This
person
saw
the
pool
and
said
“not
good”
in
complete
disbelief.
Water
samples
and
photos
were
then
taken.
Afterwards
the
pool
water
was
made
somewhat
presentable
again
with
a
lot
of
chlorine.
They
also
tried
to
clean
the
walls
a
bit
with
brushes.
But
this
wasn't
really
successful
and
we
had
slippery
pool
walls
all
week.
Please
see
also
some
photos
of
the
duck
pond
and
after
cleaning.
The
whole
cleaning
process
also
took
the
whole
first
day
and
we
couldn't
use
the
pool,
even
we
paid
for
that.
And
if
you
saw
and
smelled
the
water
on
the
first
day,
it
wasn't
such
a
good
feeling
to
swim
in
it
for
the
remaining
days.
However,
it
continued
like
this
the
whole
week.
There
was
probably
not
a
day
when
we
didn't
have
to
call
because
towels
were
missing,
beach
towels
were
missing,
water
wasn't
refilled,
etc.
One
day
we
had
to
ask
the
houskeeping
to
change
the
new
duvet
cover
again
because
the
one
she
gave
us
had
some
brown
stains.
I
don't
even
want
to
know
what
it
was.
Of
course
there
was
always
a
response
and
the
staff
is
really
friendly.
But
this
simply
shouldn't
happen
at
such
a
price
level.
I
am
also
aware
that
mistakes
can
happen.
But
it
was
the
norm
and
not
the
exception.
The
final
highlight
came
when
we
left
the
hotel
in
the
morning
one
day
and
asked
at
reception
if
we
could
have
6
bottles
of
water
instead
of
the
usual
4.
This
was
also
confirmed
and
we
were
assured
that
everyone
are
actually
obligated
to
have
6
bottles
of
water
and
that
we
should
just
call
if
we
need
them.
When
we
called
the
same
day
at
9
in
the
evening
to
ask
about
the
2
additional
bottles
of
water,
a
lovely
woman
told
us
we
were
too
late
for
that
and
that
we
would
have
to
tell
housekeeping
the
next
day.
This
was
the
first
time
ever
that
I
did
raise
my
voice
in
Thailand
and
I
vented
my
anger.
After
everything
that
had
already
happened,
they
had
the
audacity
to
say
this!
This
apparently
worked
and
10
minutes
later
we
had
an
additional
2
bottles.
Another
highlight
of
the
holiday
should
actually
be
the
beach
dinner
with
a
fire
show.
But
it
quickly
became
clear
to
us
that
the
hefty
price
was
probably
more
for
the
good
fire
show
and
not
for
the
food.
We
had
never
had
such
a
bad
meal
in
Thailand
like
on
that
evening.
As
I
said,
I
don't
understand
all
these
good
reviews
and
for
us
it
was
definitely
the
first
and
last
time
at
this
resort.
I'm
also
not
someone
who
is
particularly
critical
or
has
to
find
fault
with
everything.
But
this
was
actually
supposed
to
be
a
dream
vacation.
But
this
really
ruined
the
Banana
Fan
Sea
Resort
for
us
big
times.
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