1/5 Vilasinee W. 1 year ago on Google
KEEP
WALKING!
LYING
COMPANY.
Expensive
and
poor
service
AND
extremely
rude
staff.
They
made
around
15
people
wait
almost
30
minutes
before
a
minivan
came,
which
they
called
taxi.
It
was
not
a
taxi.
We
waited
so
long
by
the
queue
after
we
paid
at
the
desk.
They
didn't
know
that
I
speak
Thai,
so
one
lady
(staff)
said
to
her
colleague
in
Thai
"get
all
the
customers/travelers,
don't
let
anyone
slip
away.
Get
them
all".
I
asked
her
why
the
taxi
never
came
and
why
it
took
so
long.
Was
it
because
they
didn't
have
enough
cars?
She
said
yes!
I
told
her
that
they
made
us
wait
even
though
they
knew?
She
said
yes.
So
me
and
others
got
angry
because
we
had
to
wait
for
so
long.
I
asked
why
didn't
they
tell
by
the
counter
that
the
waiting
time
was
so
long.
She
answered
that
the
staff
by
the
queue
didn't
have
anything
to
do
with
the
front
desk...
Is
the
same
company!
And
they
knew,
they
had
walkie-talkies
all
of
them,
they
were
always
communicating
with
each
other.
I
said
to
her
that
this
is
bad
business,
bad
communication
with
us
and
they
kept
lying
about
the
transfers.
They
should
have
told
us
about
the
waiting
time,
so
we
could
book
another
taxi
down
the
road
or
use
Grab
(Uber)
instead.
She
rudely
said
"well,
you
can
ask
for
a
refund
at
the
desk
then
if
you
don't
want
to
wait
any
longer".
She
didn't
even
care.
We
had
waited
so
long
that
we
didn't
bother
with
the
process
of
refund.
Minivans
came
and
the
driver
didn't
want
to
drive
us
because
it
was
closer
than
the
other
places.
He
then
drove
us
to
the
hotel
and
the
van
couldn't
even
get
up
the
little
hill
of
10
meters
long
in
distance.
So
we
had
to
drag
our
suitcases
up
ourselves
only
to
find
out
that
the
driver
dropped
us
off
at
the
back
side
of
the
hotel.
So
we
had
to
carry
down
the
suitcases
again
to
the
main
side.
Worst
company
ever!
DO
NOT
USE
THEM!
They
are
lying
to
tourists.
I
regret
not
taking
a
refund
instead
of
using
this
nightmare
company.
Unprofessional!
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