Oriental Hotel image

Oriental Hotel

Hotel

Upmarket hotel featuring sleek rooms & suites, as well as a spa, a cozy bar & 3 restaurants. People often mention hotel, Concierge, Kobe, stay, breakfast, service, rooms, staff, taxi, love,


Address

25 Kyomachi, Chuo Ward, Kobe, Hyogo 650-0034, Japan

Website

www.orientalhotel.jp

Contact

+81 78-326-1500

Rating on Google Maps

4.40 (2.5K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (17) Concierge (12) Kobe (11) stay (9) breakfast (8) service (7) rooms (7) staff (7) taxi (7) love (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 WAGEWORTH PTE L. 2 months ago on Google • 258 reviews New
    Great service. Polite, courteous hotel staffs. Clean and large rooms. Sound proofing of rooms can be improved. We can hear people walking outside. Thank you very much for a great stay.
    2 people found this review helpful 👍

  • 5/5 Teddy W. 1 year ago on Google
    Officially became my top 3 fave hotels I have stayed at in Japan. The quality for price is incredible. The service is top notch. This is a must every-time I visit Kobe hands down. It feels like Im in the Theodore Roosevelt at Disney Sea.
    3 people found this review helpful 👍

  • 5/5 Dave H. 6 months ago on Google • 5 reviews
    Excellent price to value hotel. I’d definitely stay here again if I find my way back to Kobe. The hotel has great interior design which facilitates a more luxurious atmosphere than you’d expect. Rooms are average but the bed was very comfortable.
    2 people found this review helpful 👍

  • 5/5 うんじEUNJI N. 2 years ago on Google
    Couldn’t use the gym because of Corona. Set menu for breakfast free wifi nice staff :) Ocean view(far thought) from 1114
    1 person found this review helpful 👍

  • 5/5 Amy J. 9 months ago on Google
    Location of the hotel is great. The staff is helpful. The rooms could use some renovations. Would love to stay here again for my next visit.
    1 person found this review helpful 👍

  • 4/5 Andrew R. 5 years ago on Google
    It almost goes without saying that for dinner in the main dining room, the most expensive course — ORIENTAL for JPY 10,000 — is the best (see pictures).
    1 person found this review helpful 👍

  • 5/5 Ryo T. 2 years ago on Google
    Great food and amazing wedding! The staff is convivial and on top of everything I needed. The location is great. It is in the walkable distance from Sannomiya station and it has easy access from drivers as well. The food is top-notch and the drink is pleasant. Everything went smoothly and I’d love to stay here when I have a chance next time!
    1 person found this review helpful 👍

  • 5/5 Lauren Won K. 1 year ago on Google
    We love love love this hotel. It has become one of my favorite hotels. A thoughtfully designed modern luxurious boutique hotel yet very comfortable, practical and classic hotel. I loved their subtle Japanese styles to it, for example, bathroom, tea set, window, low bed, etc. Oriental hotel is one reason to go back to Kobe, apart from all other good things I love about Kobe. Truly, I loved everything about Oriental hotel!
    1 person found this review helpful 👍

  • 5/5 Jose A. 1 year ago on Google
    Loved this place, unusual for me to check in on the 17th floor but the views just justified that

  • 5/5 Kaman K. 10 months ago on Google
    Exceptional quality hotel with amazing value. Love the modern and sleek design. Good amenities included in the room. Definitely would come back if I visit Kobe in the future. Highly recommend.

  • 5/5 Mike Nestor (. 11 months ago on Google
    If you can afford to, don't stay anywhere else. Staff, food, rooms and service is beyond exceptional.

  • 5/5 eric t. 1 year ago on Google
    Very nice hotel. Room is huge and bathtub is the biggest I’ve seen. Service is one of the best

  • 5/5 Andy G. 1 year ago on Google
    Great view, excellent breakfast, awesome staff.

  • 5/5 Kok Boon W. 1 year ago on Google
    An exceptional Concierge service from Oriental hotel Date & Time: 31 December 2022, 4:18pm Concierge physical outlook: 1.70 m tall and wear glasses Reservation numbers: TF630A416E517 and TE747134B507E Dear Oriental Hotel Management, My wife and I had decided to write a letter of recommendation of you Concierge from 1st floor lobby. Even though we did not get hold of his name, but we could vividly recognize hos outlook- a male about 1.70m tall and wearing glasses. Our blissful interaction with your Concierge (we should address him Mr. Concierge) took place on 31 Dec 2022 at 4:18pm. We had approached him to bring out our 3 heavy luggage and asked for his help to call in a taxi to transport us to Kansai Airport Limousine Bus Service waiting area. Quickly, Mr. Concierge used his mobile phone to call and informed us that there was a rush hour and a taxi waiting time was about 15 minutes. We reassured Mr. Concierge that we could wait as we were not in hurry. However, Mr. Concierge stood at the roadside to look out for our taxi while walked back to the lobby to help other guests who were requesting for his help. Within 10 minutes, he rushed in and announced the arrival of the taxi. What he did next was a surprise move to us. Without a word, Mr. Concierge picked up 2 heavy baggage and escorted us to the taxi. He managed to place the baggage into the trunk of the taxi and aided me to slip the rest of the baggage as well. He ushered us into the taxi. Off we went, but we had not enough time to offer our appreciation for his help and services. We met Mr. Concierge from 27th Dec 2022 to 31st Dec 2022 on the 1st floor lobby. He was the one that showcased guest service oriented mindset of the frontline staff of Oriental Hotel. And Mr. Concierge made our stay in your Hotel a truly unique and memorable one. Hence my wife and I wished to email you this letter. If opportunity arise again, we were to visit Kobe Sannomiya in the future, we would gladly to stay in Oriental Hotel to meet your extraordinary Mr. Concierge to express our gratitude. Yours sincerely, Takada Aiko and Wee Kok Boon From Sunny Singapore

  • 5/5 Krzysztof J. 1 year ago on Google
    Very good location, comfortable rooms, tasty, but as often in Japan limited chouce on breakfast.

  • 5/5 Giacomo B. 1 year ago on Google
    The best hotel in Kobe (and Japan) from my experience. Spacious rooms, boutique feeling, great breakfast and restaurant in the Center of Kobe

  • 5/5 Denzil K. 4 years ago on Google
    We really enjoyed our stay here. Really nice and classy hotel with large spacious rooms. The staff are very attentive, friendly and can converse in English. Onsite paid parking is available. It’s on the quieter side of the train station but still walkable distance with no shortage of convenience stores around. Buffet breakfast is really good!

  • 4/5 Ami A. 1 year ago on Google
    Perfect location to go anywhere in Kobe City. We booked the room with breakfast. Good for family trip.

  • 5/5 Kobe M. 4 years ago on Google
    When you just enter inside always keep very nice smell. Kind of from spa. Very clean place. Good and polite staff. Great design in room. From reception you can enjoy the view to Kobe harbor land

  • 5/5 Zunner L. 4 years ago on Google
    Heritage hotel. Famous for food since it’s founding days... and even now. The restaurant in this hotel is really awesome. Fine dining at fairly affordable prices. Consequently, always fully booked. Room and service is impeccable. First class accommodation and the amenities are amazing. The key feature has to be the rooftop lobby - has its own fireplace (real fire!) and spectacular view of the harbour. Even the breakfast is fantastic. If u are in Kobe, u have to try this!

  • 5/5 Wangdi P. 2 years ago on Google
    Perfect hotel to stay

  • 5/5 Tee L. 3 years ago on Google
    Complimentary champagne upon arrival. Beautiful atmosphere. Resort style motif. The dinner course was beautifully presented and and delicious albeit very small portions. Don't go hungry lol. The open bar was decent. It was on an outdoor terrace with a beautiful water feature. At one point during the dinner it started to rain. The waiter asked us if we want to move indoors . When we declined he brought us a son umbrella . It was so romantic For special dietary needs you need to call in advance. Unfortunately the terrorist garden is only available until the end of August. I highly recommend going if the season allows

  • 4/5 Kanako T. 2 years ago on Google
    Food and service were excellent! I'm satisfied with delicious food. One thing that concerned me was the restaurant was packed. Not sure how well their ventilation is.

  • 5/5 Richard S. 2 years ago on Google
    Service. Just perfect. Lovely room and the breakfast was nice.


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