I went to buy a wedding ring and an engagement ring. I think I went there twice? perhaps. What kind of store was it like the first time? During that time, I looked around and wondered about various things. The second time, I narrowed down my design preferences to a certain extent and visited them for a consultation and to place an order. I felt like the customer service was very responsive to my opinions. There was no sales talk about what was particularly good or what was good. If anything, I felt that my opinion was heard and respected, and that I was listened to until I was satisfied. Thank you, child in charge. I was able to make a good purchase. The design was decided with Chinese flowers. Then, my wife's birthday was coming up after that, so I secretly went to look at necklaces and bought one from the same series, Karahana. Personally, I am satisfied that it was a good purchase. It was an important purchase for my wife, and she was happy that she was able to purchase items that she was satisfied with. I would also like to visit you for shopping for some milestone event.

I can't really say what the name sounds like, but based on other people's reviews, it seems like the customer service and quality are good! I would like to visit again if I have a chance!

婚約指輪、結婚指輪を見に伺い神戸支店で副店長に当たる方に接客して頂きましたが接客が未だかつて経験したことのない程に最悪でした。 とにかく売り上げを上げたいという気持ちは伝わりましたが途中で低血糖症で動悸と眩暈がしてきて体調が悪いと伝えてもなかなか帰れず本当に酷かったです。ご自身の主観で価値観を押し付けてきて、相手の気持ちや体調などどうでもいいからとにかく今ここで絶対に買えとでも言いたいような接客でした。まずアカデミー賞の長い話から始まり、セレブリティの中でもスゴイヒトが俄をつけてるだとか、こんな有名人にも選ばれてるだとかそういうどうでもいい長い話の後にやっと指輪を見ることができました。 ゴールドのエンゲージリングがいいなと思っていたのですが、ゴールドだと安っぽいし変色するしカジュアルだからプラチナが絶対良い、等とこちらの要望を聞く前から自身の主観を述べてきて、「実はゴールドがいいなぁと思っているのですが、、」と述べると顔をあからさまにしかめてゴールドはカジュアルに見えるし日本の気候に合わず湿気で変色する、温泉などで変色すると仰っていました。金の価値は太古からその普遍性にあり、といっても絶対に変色しないものではないにもかかわらず私自身18金の時計やネックレス、ピアスなど常時着用しておりますが変色したことはございません。 その後披露宴の話など一言もしていないのに披露宴の時にストーリーのあるniwakaのリングは絶対いいだ披露宴の時に盛り上がるだみんなが喜ぶだとかそんな話を延々とされました。が、ちなみに披露宴をしたい願望は私はほぼありません。 「niwakaで気に入ったリングもあるけれど、前に行った店舗で手の形に似合った物があったので迷っている」と伝えると、どこの会社かどんなリングかと聞かれたので見せると「え…このリングのデザインは…今流行りの雑誌とかによく載っているオーソドックスな物で、どこにでもあるデザインでとりあえず雑誌とかの流行りに乗っかりたいという人が選ぶデザインですよね。」と仰い自分の耳を疑いました。雑誌がどう、流行がどう、セレブリティがどう、有名人がどうだとか、自分達の指輪を選ぶ側からしたらどうでもいいことです。 ちなみにその会社は世界第三カッターズブランドのモニッケンダムの物だったのですが「これはどこの会社ですか..?知名度の低い信用のできない会社は潰れる可能性があるからやめた方がいいですよ！」だそうです。 また、少しいいなと思うものがあったのですが悩んでいたので「みなさんその場で直ぐ決めてらっしゃるんですか？」と伺うと、「そうですね、別に買わそうとしてる訳では無く実際どうかという話なんですが、一旦考えますといって一旦持ち帰る人は大体全然真剣に選んだり考えたりしてないですね」だそうです。帰りにくい様にしたいのはわかりますがあんまりです。 買い替えがきかない一生ものだからこそ真剣に深く考え一旦間を置いて冷静に考える人が居るのではないでしょうか。 また、私自身低体重で低血糖になりやすく、昼食を食べずに12時前ごろに伺ったもので15時過ぎに段々と空腹で意識が朦朧として動悸がしておりましたので、一旦昼食を食べて考えますと伝えたのですが、しんどいですよねといいながら話が続き、最終的にパールを勧められ、こんな綺麗な天然パールなんて見たことないですよね買ったことないですよね〜一つは持っていた方がいいですよ一般にあるパールと違いうちも天然パールを取り扱い始めましただとか言いながらパールを勧めてきました。昔祖母から成人祝いでいただいた天然パールの方が断然照りがいいし断然大粒やなぁ〜とおもいながら、、あとケータイ持ってますよねパンフレットのQRコード今読み込んでくださいとか、低血糖症でめまいと動悸がしているって言いましたよね…後でまた見てくださいね！で良くないですか 売りたいのはわかります、一旦帰したら次がないかもしれないという気持ちもわかりますが売ることよりもっと大切なことがあるのでは。。素晴らしい作品達を取り扱っているのですからもっと余裕をもってどんと構えたらいいのになぁ〜と思いました。あと人の体調を気遣えない点、接客どうこう以前に人としてどうかと思います 物は本当に素晴らしく眺めていたくなるようなものでした。が、接客がほんっとあんまりです。同じジュエリー作りに携わる者として、現場で一生懸命魂を削って素晴らしい作品をお作りになっている職人さん達を心から気の毒に思いました。 本当に接客に疲れ果ててお店を出てご飯を食べてもしばらく放心状態でした 商品はよかったです。しかしそれでもここでは何一つ買いたくないと思わせるようとんでもなく酷い接客でした。

The store staff were friendly and recommended accessories that would suit me, and I was happy that they didn't force me to buy expensive items.

I bought a wedding ring and an engagement ring, which are important things in my life. We both fell in love at first sight when we saw it on the website, so we didn't go to any other stores and only purchased it here. It's expensive, but it's really beautiful. Also, the store staff will be very kind to you.

(Translated by Google) Beautiful inside the store. The clerk is also nice. He / she copes carefully even if we drop in just to polish ring (Original) 店の中キレイ。店員も感じいいです。 指輪磨くだけに立ち寄っても丁寧に対応してくれます

I went to see it with my fiance. I saw some engagement ring brands on the website and thought, ``I think I like Ta-san.'' I had a vague reason, but when I told them about it, they didn't even make an unpleasant face and responded very politely. He let me try on all the rings I was interested in and explained the meaning behind each one. I was also grateful that they respected my opinions and made various suggestions. I had only planned to preview the ring, but I was so impressed by the ring that I decided to purchase it. It took about 4 hours from the time I came to the store to close the deal, but he was a nice and gentle person until the end. I'm really thankful to you. I'm looking forward to receiving this once in a lifetime ring!

急な来店でも、手が空いていればしっかりと接客してくれますし、その人にあった物をちゃんと選んでいただけると思います。変に高いものは勧めてきません。

I bought a wedding ring two years ago. I was looking for a ring at another store, but couldn't find anything I liked, so I stumbled across this store and decided to try it. I came to the store without a reservation, and at first they looked a little confused, but they responded politely. Rather than being polite, they were talking happily and confidently about their products (lol). I felt that the design sense and variations were very good as I had confidence in them. There was also a 2-year maintenance guarantee, which gave me peace of mind, and my husband and I purchased wedding rings, albeit with different designs.

Thank you for your help today. Due to the timing, I needed to make a reservation to visit the store, but I called at 12:00 and was able to make a reservation at 1:00 p.m. The store clerk kindly listened to my opinions and suggested a ring based on my opinions! I was just checking it out and had no plans to buy it, but the conversation went so smoothly that I decided to purchase it. lol

The person in charge was polite. There were so many different types that I was disappointed! lol

I was looking for a wedding ring and stopped by without a reservation, but I was shown to a seat and was well taken care of. They carefully explained how to choose a ring and the brand, and suggested a ring that would suit the shape of my hand. It's important to have a design that you like, but I tried out recommended designs from various points of view, such as comfort, design that can be worn as you get older, and whether it can be layered with an engagement ring. I liked that it was different. I also thought it was really cool that each ring had a name and meaning.

(Translated by Google) The clerk's response was very good. (Original) 店員さんの対応がとても良かったです。

The customer service was very unpleasant. This was the worst customer service I have ever received. When I told them that I would like to compare this brand with other brands, I was told, ``Everyone can make the decision here. No one else is going,'' and I was unable to leave the store. I was terrified from beginning to end because I wanted to increase my sales. It's an expensive item and something you'll wear for the rest of your life, so I think it's a good idea to provide customer service that leaves behind such memories.