(Translated by Google) It's too late. Wait two hours for the 40-minute waiting guide. After that, it took 1 hour to change the model. It is only after pointing out that it is late from here. And I'm sorry to have kept you waiting, but nothing until the end. It was trainees who waited for that much and were hit. slow. It's not a situation I can't understand as a member of society, but I will never go again. (Original) 対応遅すぎます。 40分の待ち案内に対して、2時間待ち。 その後、機種変するのに1時間。 それもこちらから遅いのを指摘して初めて対応しだす。そしてお待たせして申し訳ありませんも何も最後まで無し。 それだけ待たしておいて当てられたのは研修生。遅い。 社会人として理解できない状況ではないが、二度と私は行かない。

(Translated by Google) I felt very comfortable and was taken care of by a knowledgeable person. I usually use the Kobe Ekimae store, but the customer service and reception were so wonderful that I thought it would be nice to come all the way to this store if I could nominate a person in charge. I was stunned to hear that. If you look carefully, it seems that there is a system that makes you speak like an izakaya even if you are serving customers at the counter every time a customer enters or leaves the store, and the other counter seats do the same. However, I doubt the nerves of the person in charge who allowed this system. If you do this while dealing with customers, it will be unpleasant because you can only think that you are "serving customers on the side", and it is really perfunctory to customers who come to the store or leave the store. I was hit by this many times during the customer service, so there are as many stars as possible. (Original) 大変感じがよく、知識の豊富な方に担当して頂いた。普段は神戸駅前店を利用しているが、担当者指名が出来るならわざわざこのショップに来てもいいと思えるほど見事な接客と応対だったが、対応中、突然「いらっしゃいませー！」と発語されて唖然。 注意して様子を窺うと、どうやら来店客、退店客のたびに、カウンター対応中であっても居酒屋のように声出しさせるシステムのようで、他のカウンター席の担当者も同じことをやっていたが、このシステムを許している責任者の神経を疑う。 対応中にこれをやられると、「片手間接客をされている」としか思えず不愉快だし、来店又は退店客に対しても、いかにもおざなりである。 接客中に何度もこれをやられたので星は一つでも多いほど。

I suddenly had a free appointment, so I went to the store around 4pm without making an appointment, expecting to wait a while for a procedure that can only be done at a shop, but when I told them the reason for my visit, they refused to accommodate me the same day. No matter how you look at it, there are some clerks who seem to be busy. If this is an MNP or a new contract, please go ahead lol I wonder what it is. The worst.

Second only to the municipal office. Beware, scammers around. Genuinely though are they commission based?

(Translated by Google) It may be due to the number of people, but when I've been here a little recently, it's always crowded and the only requirements are the charger, the operation and the fee. Perhaps they sensed my busy atmosphere, but although I was standing up to serve customers, they responded immediately, and the use of points was very smooth. Despite being a customer who didn't make much money, he was very amiable and wonderful. The moment when I felt that even the same docomo is so different. (Original) 人数の賜物かも知れないが、ここ最近少し寄る事が多かった時、毎回混んでいて要件は充電器が欲しいだけや、操作と料金だけだった。忙いでいる自分の雰囲気を察して頂けたのか、立ち接客だったが直ぐに対応してもらい、ポイント利用なども非常にスムーズだった。あまりお金にならない客だったにも関わらず、非常に愛想も良く素晴らしかったです。同じdocomoでもこんなに違うんだなと感じた瞬間。

(Translated by Google) Although there is a waiting time, it is a shop that will respond politely even if it is late (^-^)/ (Original) 待ち時間はあるものの…遅くなっても丁寧に対応してくれるショップです(^-^)/

A very nice male staff member came and explained everything in detail. Although it is far from my home, I would like to take care of you again.

When I changed my smartphone model, I didn't understand the content so much that I couldn't remember it, so I was completely confused.It may have been a perfect opportunity for me. I always use this Docomo Shop, but when I went to cancel my Docomo Hikari subscription, they told me to do it over the phone, and when I signed a contract to buy a new smartphone, they said, ``You can also cancel at Docomo Shop.'' What you are saying is completely different. If you don't ask carefully or ask them again when signing a contract, you'll be in trouble, and it's understandable that this can lead to bad reviews. The process of signing a contract is quite long and can be tiring, but if you have any questions, we recommend that you ask.

In the evening, I came to the store for smartphone operation consultation. A female staff member with her hair tied up helped me, but she was unfriendly. The only thing I can say is ``I don't know the cause.'' I decided to switch to another company.

(Translated by Google) The people in the shop seem to be busy. I feel restless. I think it's smooth and good for young customers and people who are familiar with mobile phones ○ I'm not familiar with it, so I was a little nervous 💧 (Original) ショップの人が、忙しそうです。落ち着かない感じです。若いお客さんとか携帯に詳しい人にはスムーズで良いと思います○私は詳しくないので、ちょっと気焦りしました💧

Used GALAXY repair twice. It is very convenient that the repair is done right away, but after receiving the repair, you have to pay at the Docomo Shop, so if the Docomo Shop is crowded, you may have to wait a long time just to pay.

I'm thankful that I can now get my Galaxy's battery replaced. It seems like they won't be able to accommodate you right away if you don't have a reservation, but I guess that can't be helped since they're cutting staff and it's a busy area. If you make a reservation, they will respond politely. However, even though the price is readily available at 5,500 yen for battery replacement, it takes a long time to pay the bill. This is probably a problem with Docomo's system, but I quickly paid with iD and was done! I think it would be nice if it could be simplified.

(Translated by Google) When I visited the store before, the clerk who was in charge of the customer next door explained that [using a smartphone while charging is the same as eating in the toilet]. The woman in charge of me was a nice person, but I felt uncomfortable because she was a staff member who was not very good at customer service. (Original) 以前来店した際に隣の客を担当していた、おばさん店員が【充電中にスマホを使用するのはトイレで食事するのと一緒】と説明してました。私の担当の女性は好感の持てる方でしたが、随分と品のない接客をするスタッフだなと思い不快でした。

(Translated by Google) It was nice to be treated kindly and kindly every time I went. (Original) 何時も行くたび親切に優しく対応して頂いて良かったです。

(Translated by Google) I wanted to pay with a corporate contract, but even though I showed my CAF number, the staff checked my personal phone number without checking the number, and told me the amount of the individual contract. I asked for a corporate payment many times, but I kept getting 2-3 staff members to check it with "please wait" or "it will take a while". how to say that? Are you talking about corporate payments? If you can't find a job, find another job! The staff at this store are super idiots! I cannot get any information. Nhân viên quán này ngu như lợn, tác phong làm việc với quá máy móc, rườm rà. Bảo thanh toán tiền cho công ty thì lại đi hỏi thẻ ngoại kiều rồi số điện thoại cá nhân mà không chịu kiểm tra mã hợp đồng của khách hàng. Không kiểm tra mã hợp đồng và yêu cầu của khách mà cứ thế đi kiểm tra số điện thoại cá nhân rồi bắt khách thanh toán hoá đơn điện thoại cá nhân. Ủa, khách đang muốn thanh toán cho công ty mà. Làm ăn chán khỏi nói luôn, đã thế, chỉ 1 việc đơn giản là kiểm tra thôi cũng không làm được, tụm 2 tụm 3 lại để xác nhận. Rất máy móc và mất thời gian của khách hàng. Nghe hiểu có vấn đề thế này tốt nhất đừng đi làm hỗ trợ khách hàng. (Original) 法人契約でお支払いしたかったですがCAFの番号見せてもスタッフは番号確認せずに個人の電話番号確認し、個人契約の金額を伝えました。何回も法人のお支払い言ったけどずっと「少々お待ちください」とか「ちょっと時間かかります」の返事で2-3人のスタッフが集まって確認する。それはどう言うのやり方？法人のお支払い言ってんだろう？仕事出来なかったら他の仕事探せよ！このお店のスタッフは超アホ！全然情報聞き取り出来ない。 Nhân viên quán này ngu như lợn, tác phong làm việc với quá máy móc, rườm rà. Bảo thanh toán tiền cho công ty thì lại đi hỏi thẻ ngoại kiều rồi số điện thoại cá nhân mà không chịu kiểm tra mã hợp đồng của khách hàng. Không kiểm tra mã hợp đồng và yêu cầu của khách mà cứ thế đi kiểm tra số điện thoại cá nhân rồi bắt khách thanh toán hoá đơn điện thoại cá nhân. Ủa, khách đang muốn thanh toán cho công ty mà. Làm ăn chán khỏi nói luôn, đã thế, chỉ 1 việc đơn giản là kiểm tra thôi cũng không làm được, tụm 2 tụm 3 lại để xác nhận. Rất máy móc và mất thời gian của khách hàng. Nghe hiểu có vấn đề thế này tốt nhất đừng đi làm hỗ trợ khách hàng.

(Translated by Google) I rushed in on the day and asked about canceling the additional service about 90 minutes before closing, but I was told that it would be possible to make a reservation at a later date because the reservation was full. I think it's a story that can be done in about 10 minutes, but I'm very sorry for the lack of flexibility. At the very least, I would like you to put out a guide saying that acceptance on the day has ended at the store. It may be such a system, but I would like you to do something about a little consultation on the day. (Original) 当日飛び込みで閉店90分位前に付加サービスの解約相談に伺ったが、予約でいっぱいのため後日の予約で承りますとのこと。 １０分程で済む話だと思うが、融通のきかなさに非常に残念。せめて店頭に当日承りは終了しましたといった案内くらい出していて欲しい。 そういうシステムなのかもしれないが、当日のちょっとした相談くらいは何とかしてもらいたいと思う。

(Translated by Google) I couldn't solve it, so I made a reservation again. (Original) 解決できなかったので、改めて、予約となった。

(Translated by Google) I answered the questionnaire on another matter the other day, but it was a very polite response. (Original) 先日も別件でアンケート回答しましたが、とても丁寧な対応でした。

(Translated by Google) Reservation two days later is strange in this era! Please be firm (Original) 今の時代で二日間後の予約は変ですよ！しっかりしてください

When I tried to bring my Z Fold 4 in for repair, there was no compensation and there was no replacement device, so there was nothing I could do. I can see the atmosphere of wanting to refuse acceptance. This is a shop I never want to deal with again.

done. I think minus 5 is fine. The galaxy I bought from Docomo several years ago was no longer usable, so I came here to have it recycled. Recycling a smartphone is just handing it over and punching a hole in it, right? It takes less than a minute, right? I had to wait on the sofa for over an hour after discussing the requirements for the store. When I asked if it was still after waiting for an hour, I was told, ``Customers with reservations are still not being served.'' During that time, it seems that the elderly lady who came without a reservation to change the model was well attended to. Just in case, I'll call ahead to confirm before going. I guess this is how they treat customers like me who can't make money. I guess stores like this will be weeded out by online shops.

I was very happy that the procedure was completed in a short time and without erasing any data! !

If you go and ask them to turn your irumo into an eSIM, do it yourself online. There is one point that cannot be done here. When I asked for his name, he said he couldn't tell me because it was personal information. Aren't you crazy? If you don't want to work, quit.