Natural House image

Natural House

Natural foods store

😐 A shop in the basement. The atmosphere is so desolate that you can't believe it's Kobe. There were only a few customers. Most of the products we carry are organic, additive-free, natural, and very attractive products that are not readily available on the market. I didn't experience any bad customer... People often mention products, organic, good, store,


Address

2 Chome-7-7 Motomachidori, Chuo Ward, Kobe, Hyogo 650-0022, Japan

Website

www.naturalhouse.co.jp

Contact

+81 78-392-3661

Rating on Google Maps

3.80 (58 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: (The Emperor's Birthday), 10 am to 8 pm, Hours might differ
  • Saturday: 10 am to 8 pm
  • Sunday: 10 am to 8 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: products (11) organic (8) good (8) store (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 高橋繁年 2 years ago on Google • 9 reviews
    A shop in the basement. The atmosphere is so desolate that you can't believe it's Kobe. There were only a few customers. Most of the products we carry are organic, additive-free, natural, and very attractive products that are not readily available on the market. I didn't experience any bad customer service as mentioned in the reviews, There were some products that were close to expiring (such as retort food that would expire the next day), so be careful when choosing. The product is good so I would like to go there again.
    6 people found this review helpful 👍

  • 5/5 Leonhart S. 5 years ago on Google
    (Translated by Google) It hasn't changed since long ago, and I like the unique atmosphere. There are natural foods that can only be found here, so even if you only come to buy one item, you end up buying it. Because it is located in the basement, it has a slightly gloomy image, but in the middle of the shopping street, it has a quiet image and you can enjoy shopping at your leisure. (Original) 昔から変わっておらず、独特の雰囲気が好きです。ここでしかない自然食が揃っているため一品だけ買いに来た予定でもついつい買ってしまいます。地下にあるため、心持ち薄暗いイメージもありますが、商店街の真ん中にしては静かなイメージでゆっくり買い物できます。
    6 people found this review helpful 👍

  • 1/5 Kz M. 1 year ago on Google • 201 reviews
    My wife asked for a point card at the cash register, and the receptionist, who appeared to be the store manager, checked with her, but she was left alone, and she couldn't wait and went home. This is the one-sided opinion of a user who came to the store with an interest, but I do not want to visit this store again because it disrespects customer service.
    4 people found this review helpful 👍

  • 1/5 zo so (. 10 months ago on Google • 132 reviews
    The smell of toilets lingers throughout the large store. Uncomfortable. Just standing on the entrance stairs makes me feel stuffy.
    4 people found this review helpful 👍

  • 5/5 モテる女のあいうえお 8 months ago on Google • 318 reviews
    I have been supporting them for over 20 years.
    2 people found this review helpful 👍

  • 4/5 五十嵐晃治 2 years ago on Google
    (Translated by Google) There are few shops in the neighborhood where you can buy organic food, so it's a shop where you can't run out. However, no matter when I go, there are few customers, so I can do shopping comfortably. The clerk's response varies from person to person. Some people are very polite and kind, and some people are completely different. The product unit price is about twice as high as the general supermarket, but I think it can't be helped if it's organic. However, if you don't buy perishables and vegetables that have just arrived, they may be damaged. Well, it's the same with general supermarkets, but I'm buying with caution. The cash register now accepts cards. No matter what, it will be a problem if it disappears, so I want you to do your best. (Original) オーガニック食品を購入できる店は、近隣には少ないので、無くなると困る店です。でも、いつ行ってもお客さんは少ないので、買い物自体は快適に行えます。店員さんの対応は、人によって、バラバラです。凄く丁寧で親切な人もいるし、全く違う人もいます。商品単価は、一般のスーパーに比べて、2倍ぐらい高いけど、オーガニックだと仕方ないとは思います。ただ、生鮮食料品、野菜などは、入荷したての物を買わないと、傷んでいるものがあります。まあ、一般のスーパーでも一緒ですが、注意して買ってます。レジは、カードが使えるようになりました。 何にしても、無くなると困るので、頑張って頂きたいと思う次第です。
    4 people found this review helpful 👍

  • 2/5 ちぷたん 1 year ago on Google • 234 reviews
    The store clerk was just a part-time lady (overweight) and didn't have much knowledge about the product, so she asked me to call the manufacturer myself in a troublesome manner. I get the impression that they are hiring people who have no interest in additive-free or organic products, perhaps because they are short-staffed, so they might as well hire a cat's help. I was a little surprised because I don't see many other organic shops offering this type of service. Also, as mentioned in other reviews, the store is quiet and there are a few leftover items. I can't say that the selection is very good either.
    2 people found this review helpful 👍

  • 3/5 T a. 2 months ago on Google • 413 reviews New
    Near the west exit of Hanshin Motomachi Station. The store is located in the basement down the stairs. I feel like they have too much space.

  • 3/5 Do J. 4 years ago on Google • 79 reviews
    Too expensive for buying things here. You can find a lot of organic goods especially fruits and dairy products. However, check out the price before you go to cashiers because it might be higher than what you expect to pay
    2 people found this review helpful 👍

  • 5/5 Mi R. 4 years ago on Google • 10 reviews
    Yes, they have many expensive products and should carefully compare prices to normal supermarket. But there's a lot of good reasonably priced organic products. Just need to find them. I usually buy rice, bananas and eggs here. Especially eggs are much better than in supermarket. You can see the different color and how strong they are. you can hold the raw egg with chopsticks. They have a few different brands for eggs, but best ones usually sold out fast... Also for the people who read till the end, you gotta try their lunch boxes. They are very good and price is good. They will put them out after 11 so if you go buy before lunch hour, they are still warm.
    2 people found this review helpful 👍

  • 5/5 M S. 5 months ago on Google • 9 reviews
    The sales area is large and there is a wide variety of products ranging from food to daily necessities. We also sell bento boxes and side dishes, and you can eat in. I love fried chicken and vegan sweets that are delicious even when they're cold, so I often buy them. I also always buy sugar-free sweets for children in bulk here. There is no elevator, only stairs, and there is no toilet, so please be careful if you are accompanied by children or the elderly (^^) I would be in trouble if this place disappeared, so I want more people to know about it.
    2 people found this review helpful 👍

  • 1/5 ららもこ 2 years ago on Google
    (Translated by Google) I used to go there thinking that it was as good as possible and additive-free, but I was a female clerk and the customer service attitude was extremely unpleasant. Should I return it in cash? " It is natural to refund even if you have not bought it. I was so insane that I was amazed. It is efficient if you put it in the bag as it is when you put it in the basket from the shopping cart through the cash register, so even if you ask for it, do you not realize that you are serving customers "I will not do that here" or are you prideful? You will be surprised. The other clerk does not do that at all and makes me feel good. I don't want to go because of the clerk. Now I decided to buy organically grown and additive-free products online. Natural house processed meats are not that healthy, so you should be careful. (Original) なるべく体にいい無添加なものをと思ってよく行っていましたが1人女性店員で接客態度がものすごく感じ悪くて、レジ打ちも間違えて個数を多く打っていたので、言うと謝りもなく「現金で返したらいいですか?」とふてくされた態度をとられました。買ってもいないのに返金するのは当たり前です。非常識すぎて呆れました。買い物カゴからレジを通してカゴに入れる際にそのまま袋に入れてもらえば効率的のためそれをおねがいしても「こちらではそうゆうことはしません」と接客している自覚がないのかプライドが高いのかビックリするような態度とられます。他の店員さんは全くそのようなことはなく気持ちよくしてくれます。その店員がいるため行きたくなくなりました。今は通販で有機栽培や無添加なものを購入することにしました。ナチュラルハウスの加工肉はそこまで健康的なものではありませんので気をつけたほうがいいと思います。
    2 people found this review helpful 👍

  • 5/5 日下史朗 1 year ago on Google
    (Translated by Google) There are many additive-free products and foods, which is helpful. (Original) 無添加の商品、食品が多くて助かります。
    2 people found this review helpful 👍

  • 5/5 Mikael K. 7 years ago on Google • 9 reviews
    great selection of organic products
    1 person found this review helpful 👍

  • 5/5 にゃす 2 years ago on Google
    (Translated by Google) I've become more concerned about my body and I often use this. I used to think that these things had nothing to do with me The more you know, the more you care. I will go again (Original) 体に気を遣うようになりこちらをよく利用しています。 こういったものは今まで自分とは無縁だと思っていましたが 知れば知るほど気になってしまいますね。 また行きます
    1 person found this review helpful 👍

  • 5/5 川口勝 2 years ago on Google
    (Translated by Google) There are many expensive items, but it seems that you can eat with confidence. (Original) 割高な品物が多いですが安心して食べれそうですよ

  • 1/5 s s. 1 year ago on Google • 1 review
    There were a lot of breads that were past their expiry date. When I told them that it was past the expiry date, they apologized and put it down... There were many items that were nearing their expiry date, so please be careful when purchasing. No matter how good the quality is, you can't trust it because it's not managed properly. I will never go there again.
    4 people found this review helpful 👍


Call +81 78-392-3661 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store shopping

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