5/5 P G. 1 year ago on Google • 167 reviews
Spacious
rooms,
clean
and
prompt
housekeeping,
professional
staff,
well-designed
hotel
with
European
and
historical
decor.
Location
is
excellent.
Right
next
to
important
shrine,
numerous
eateries,
spa,
walking
distance
to
tourist
sites
and
subway.
The
spa/
bathhouse
at
Hotel
Monterey
Kobe
was
modern
and
clean.
We
had
stayed
at
Hotel
Monterey
Sendai
a
few
weeks
ago,
and
were
disappointed
that
the
bathhouse
was
pay
per
use
for
guests.
This
charge
is
very
unusual
for
a
hotel
with
a
sento/onsen.
We
are
very
pleased
that
Hotel
Monterey
Kobe
gives
guests
free
access
to
the
bath,
which
is
normal
for
every
hotel
that
has
a
bathhouse
(like
Dormy
Inn,
APA,
JR
Inn).
This
kind
of
hospitality
is
what
Hotel
Monterey
should
be
known
for.
The
only
small
thing
I
would
recommend
is
that
the
women's
steam
room
have
clear
signage
and
equipment
to
clean/
wash
the
tiled
seats.
It
is
normal
in
other
hotels/
spas/
steam
rooms
to
have
shower
or
water
proof
mats
inside
the
steam
room
so
guests
can
rinse/
wash
down
the
tiled
bench
or
mats
after
usage.
Mats
are
rinsed
off
and
dried
outside.
Feedback
on
staff:
Thank
you
to
the
friendly
staff
at
reception
-
the
young
lady
at
our
check-in
spoke
perfect
English
and
was
very
professional.
I
believe
her
name
began
with
a
"T"
and
ended
with
an
"I".
Please
thank
her
for
us.
The
young
man
who
helped
me
at
check-out
to
send
my
luggage
was
also
kind,
professional
and
spoke
English.
His
name
was
"Hwang".
Thank
you
for
your
help!
Credit
to
both
these
staff
members
as
they
made
our
stay
wonderful
from
beginning
to
end.
Overall,
I
found
Hotel
Monterey
Kobe
to
have
modern
amenities,
professional,
friendly
and
welcoming.
professional,
friendly
and
welcoming.