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Frequently mentioned in reviews: room (29) hotel (20) location (13) good (12) stay (12) nice (11) staff (10) Kobe (9) clean (7) walk (6)
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  • 2/5 Keith P. 2 years ago on Google
    Form over function....Rooms are good. But breakfast is a pretty plate of leaves and a croissant...Maybe enough for your pet rabbit but I was starving an hour later..
    4 people found this review helpful 👍

  • 1/5 nattawut k. 3 months ago on Google • 35 reviews New
    “Great location, poor value ” The hotel's location is fantastic, with easy access to shopping and other attractions. The cleanliness of the rooms was top-notch, and we had no issues with the hot water or Wi-Fi. However, the staff left much to be desired, with unhelpful attitudes and poor service. Despite the great facilities, we felt that the value for money was not up to par. Overall, we had a decent stay but would hesitate to recommend this property based on our experience with the staff and pricing.
    3 people found this review helpful 👍

  • 4/5 E C. 5 months ago on Google • 146 reviews
    I stayed for a week and had a "comfort double" room. I knew in advance that this would only have a shower, which is fine, but very few hotels in Japan have the option of a room with only a shower/no bath. So take that as you will. The main issue with this place is that they don't specify that a "comfort double" room is actually a room with two twin beds butted together to approximate a king-sized bed. Therefore it has a ridge down the middle making it uncomfortable to actually sleep in it as a king-sized bed. This is misleading advertising. However the room is comfortable apart from this, with a little table and sofa and all the usual things. The staff are nice, although they seem to be keeping you under surveillance so there is a slight feeling of being spied upon. You will be greeted as you come and go at every moment. Some of us are shy and want to blend into the background, you know? But I understand this is probably because of security. On that note, the lift doesn't operate without a card key, which helps with peace of mind. There is a gym, a laundry room, ironing rooms etc but no microwave publicly available so you have to ask for help at the desk to have your food heated. A bit embarrassing. Every evening all guests are given "croffles", which are waffles made of croissant dough. These come with a choice of toppings (mixed berries, apple pieces, caramel syrup, cinnamon, whipped cream) and can be heated up in a little toaster oven. It's self-service and the quantity is unlimited. Some reviews suggest the items are not replenished but this is inaccurate; there was plenty to go around at all times. Free unlimited tea and coffee including iced and decaf options are also available all day. As regards the location, it's right at the top end of Sannomiya so you're actually pretty much equidistant between JR Sannomiya and Motomachi stations. So no matter which you choose you will have a little bit of a walk, especially if you want to use Hankyu or Hanshin. It's handily right across the road from a small branch of Don Quixote which is open 24 hours, and there is a Lawson, Family Mart and Seven-11 all within a block or so. This hotel is on the main entertainment thoroughfare in Sannomiya so you have every restaurant and izakaya option available at all times. But you also have the pleasure of listening to drunken revellers yahooing 24/7 outside the window. And the "ladies" from the sexy bars advertising their establishments make for quite the gauntlet run between the train station and the hotel once evening comes. This can be quite intimidating for female guests staying in the area alone (like me), as the hosts and hostesses from those nightclubs are rather uncouth and will definitely point and laugh at you as you pass by. I didn't like that feeling so often found myself walking the long way around the block in the evening to avoid them. This hotel had the reputation of luxury on the site from which I booked my stay. I wouldn't say "luxury" is the correct term, but it's a comfortable place with a few little extra touches. A less in-your-face presence by the staff and more honest advertising of the location and room/bed styles would improve the rating of this place. It's nice enough but I feel like I would go somewhere else next time.
    1 person found this review helpful 👍

  • 5/5 Happy P. 7 months ago on Google • 18 reviews
    Very clean hotel. Very big shower, lots of space, but no bathtub in a normal room. Very good location, main train station is about 7 min walk. The first floor cafe offers free tea and coffee and in the evening free waffles.
    2 people found this review helpful 👍

  • 5/5 Lewis T. 2 years ago on Google
    Modern hotel, friendly staff. Comfortable room. Great addition with Smart TVs inside the rooms, giving you the chance to watch YouTube, Netflix and Amazon prime video in your room.
    2 people found this review helpful 👍

  • 2/5 Arale 1 year ago on Google
    We stayed for a week everything else is wonderful except one lady at service counter. She was one helped us check in. On feb 12, that night she purposedly named my address as China but I'm from Taiwan. For this, I think it is not a big deal. However, one night my hubby broke his glasses frame but he had official presentation the following morning. We asked if we could borrow scissors and tapes to at least hold it for tomorrow. She was reluctant to deliver any help. Her colleague handed us a pair of scissors and tapes. She was shockingly rude and totally impolite by shouting us about trying to take the scissors from the counter. She ran out of counter and grab the scissors from my hand. Of course she has the right not allowing us take the scissors from her sights but not by that. Worst manners we ever seen in the hotel history. During our stay for the whole 8 days, she was always the one with her poker face be rude to every guest. I really dont know if she has any right to do that. She ruined all the rests. Otherwise, the room is clean, the service except her is good, the location is wonderful. However, because of her, I wondered i would stay again or not.
    2 people found this review helpful 👍

  • 5/5 Francesca F. 7 months ago on Google • 19 reviews
    Just overall amazing. This hotel would probably pass as a 4 star + Free Nespresso coffee, with fresh milk! Free late night Croffles, with yogurt + fresh fruit! Overall, such a good vibe! Can’t wait to stay at other Royal Park Canvas Hotels. Gym on-site too. Short walk from everything you need in Kobe. ⭐️
    1 person found this review helpful 👍

  • 5/5 SEENWA (. 6 months ago on Google • 78 reviews
    Stayed here for 3 weeks in April this year, and 100% would stay here again on my next visit to Kobe. My room was spacious, modern and with all amenities. Staff were super helpful and friendly. Perfect location, as all train stations to various places are located within a short walk. It’s also only a 30 minute walk to Shin Kobe Station for the bullet train. Plenty of convenience stores and restaurants nearby too. A great place to base yourself if you’re having a lengthy stay in the Hyogo region of Japan.

  • 4/5 Howard P. 1 year ago on Google
    This hotel is conveniently located near the Sannomiya Station, providing direct access to all of the nearby cities in the Kansai region. There are also lots of restaurant, nightlife and shopping nearby. The hotel room I booked (Comfort) was small but functional. I picked it for this very reason (good cost performance). I took my five year old son to Kansai for vacation. Since the two of us will only be back in the hotel to sleep, we really didn’t need a lot of amenities. We bought some snacks back from the nearby convenience stores (Lawson and Family Mart) and enjoyed them while watching our Netflix on TV in bed before going to sleep. We had breakfast at the Starbucks next door. We had dinner at Trattoria Moochi. We used the hotel as a base for exploring Kansai, including Himeji and Nara. If there was one thing the hotel could improve upon, it would be the availability of three pronged sockets. All of the electrical sockets in the room are two pronged (without ground) so they are not friendly to US style plugs.
    1 person found this review helpful 👍

  • 5/5 Burger B. 3 years ago on Google
    New opened in Jan 2021. Thus v clean and all. Staff are friendly and helpful. The welcome drinks are great and the free coffee and tea at lounge is a v nice touch. Haven’t got the time to try as it’s often packed. The bed and the two different hardness pillows are great! Love the twin room size as there is standing and bathtub shower. There is no free drinking bottle given , not sure if it’s left out. Many food places and nearby train so it’s prettt good! Would love to go back again
    1 person found this review helpful 👍

  • 4/5 Olly 2 years ago on Google
    I stayed here a night shortly after the opening. I have been to four Royal Parks so far and the staff have generally been good. Not all of them are expert , but they are attentive to their guests. I prefer the colour scheme of the room in Osaka Canvas , but the chair and desk in the room are exactly the right size for work. The open lounge or café area on the ground floor is just casual, but the selection of drinks is very satisfactory. I don't have to tell you, you must drink the tea that any other Royal Parks hotels don't have. Situated in the bustling area of Sannomiya Therefore, if you have a large suitcase or a lot of luggage, it may seem a bit far to get to the station. Streets are narrow and crowded with people normally. But it is a good place to go out for eating and drinking .
    1 person found this review helpful 👍

  • 5/5 FaZzDa B. 3 months ago on Google • 39 reviews New
    Had a wonderful stay in the hotel for 1 week. Receptionist was friendly n nice. With laundry room on 2md floor and smoking room at the hotel lobby. Location is convinient to move around. Will revisit it the next time I visit Kobe

  • 5/5 Manfred K. 3 years ago on Google
    Hotel was very nice and clean. Bed was comfy and breakfast good. Pleasant surprise. And good location in Kobe.

  • 1/5 Tom T. 1 year ago on Google
    Low quality Stayed in here and was waiting at lounge before going to the airport Was told I can’t wait and have to leave within 1 hour after checkout, I never had any experience like that. Very unprofessional towards guest I never had any hotel tell me to leave. Most of the hotels allow guest to stay in lounge waiting before going to the airport, etc. They didn’t care if it was rainy or not. Don’t recommend Stay somewhere else, very unprofessional Not worth to rate

  • 5/5 Nyisha J. 1 year ago on Google
    Great location, nice rooms and atmosphere

  • 5/5 Peter 2 years ago on Google
    New hotel also, we got a very small room, so 2 people with 2 suit cases, you cannot open them at the same time, nice bathroom, nice amenities, ok for 1-2 night stay also nice working desk setup

  • 5/5 John D. 11 months ago on Google
    Location, Location and Location. This is the best location for you to explore Kobe. Short walk to the train station and chinatown. Across the hotel is a convience store and a Don Quiote which is open 24hrs. The room is clean and the shower is amazing. I would say this room is bigger than the Japanese standard. The staff is very nice and there is a nice cafe in the first floor.

  • 4/5 mengue m'efoue S. 11 months ago on Google
    Absolutely great location! Central to go anywhere in Kobe. Wonderful staff and good room

  • 5/5 Lim K. 9 months ago on Google • 9 reviews
    Stayed from 3-6 June 2023. Room was clean and neat with all necessities provided. Ironing and laundry rooms within the hotel was a plus. Microwave and ice dispenser on every floor. Family mart located on the ground floor stocked with almost everything you need when away from home. Location of Hotel is within walking distance to spoilt for choice eateries and shopping streets and malls. Buffet breakfast was decent though only one or two dishes were replaced daily. Supper is the same food every evening. It's free so no complaints. I love their coffee. Staff were helpful and polite especially Takasago who can speak very fluent English. She helped with our taxi booking translation to the driver. We will surely stay again if we ever return to Kobe.

  • 5/5 Eunice T. 10 months ago on Google
    We had a double bed room for 2 nights. The bed and pillow were very comfortable. Best hotel for bed for the 6 days we been in Kansai area. Toilet was also of a comfortable size with many hanging hooks.

  • 5/5 Leslie L. 10 months ago on Google
    The room provided ample space and was meticulously clean. The surrounding area was filled with numerous convenient stores and restaurants, making it highly convenient for guests.

  • 4/5 Martin H. 1 year ago on Google
    Friendly staff, good breakfast, super location (shops and restaurants close by) would stay there again.

  • 4/5 サヤコクリスティン 2 years ago on Google
    Stayed for 1 night in Deluxe room (since this is the room allowing more than 2 persons). I personally liked the room’s interior design. Room “hallway” from the entrance door to the beds is narrow, but you’ll have most of the amenities you need (some like comb, cotton buds, etc. you need to get from the “cabinet” near the front desk/elevator; while water bottles- you have to ask from the front desk staff) Toilet & bath are separate. Bed is firm, with 1 hard & 1 soft pillows for each bed. Check the drawers for the drinking cups & water boiler. There is not much of a view outside the room given its location.. but there is a Don Quijote store right in front of the hotel so it is convenient when you need to buy anything. All in all, a decent place to rest after traveling around Kobe the whole day.


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