3/5 S. IKEDA (. 7 months ago on Google • 41 reviews
Location:
conveniently
located
on
the
Rhine
and
very
close
to
Cologne
station
and
cathedral
Staff:
staff
at
check-in
very
helpful
and
friendly,
and
our
friends
and
family
from
Japan
who
accompanied
us
were
delighted.
Thank
you.
Staff
at
check-out
were
disappointing
and
not
receptive
to
our
complaints.
Rooms:
We
booked
two
rooms
for
three
people.
The
price
was
very
reasonable
at
102€
per
room.
Despite
this,
we
were
happy
as
the
room
was
on
the
top
floor
with
a
view
of
the
Rhine.
On
the
other
hand,
the
washbasin
in
room
43,
our
friends'
family
room,
was
in
bad
shape
and
the
drainage
function
was
dead.
Furthermore,
the
water
level
in
the
washbasin
seemed
to
inexplicably
rise
when
the
shower
was
used.
We
explained
this
to
them
when
they
checked
out,
but
they
did
not
understand,
which
was
very
disappointing.
Hopefully
this
will
be
checked
and
repaired
before
the
next
guests
stay.
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