1/5 paneendra p. 10 months ago on Google
I
am
writing
to
file
a
complaint
regarding
my
recent
stay
at
D2
Hotel
Puri,
booked
through
the
Agoda
app.
Unfortunately,
my
experience
at
this
hotel
has
been
extremely
disappointing
and
unsatisfactory.
I
would
like
to
bring
to
your
attention
the
following
issues:
Lack
of
Basic
Amenities:
Upon
checking
in,
I
was
shocked
to
find
that
the
room
provided
lacked
several
basic
amenities.
There
was
no
toiletries
kit,
no
drinking
water,
and
even
the
towels
and
bedsheets
were
of
poor
quality.
This
made
my
stay
extremely
uncomfortable
and
inconvenient.
It
is
unacceptable
for
a
hotel
of
D2's
caliber
to
neglect
such
fundamental
necessities.
Unhygienic
and
Unhealthy
Conditions:
The
overall
cleanliness
and
hygiene
of
the
room
were
severely
substandard.
The
bathroom
was
filthy,
with
mold
and
mildew
present
in
the
corners.
Moreover,
there
were
visible
stains
on
the
bedsheets
and
pillowcases,
indicating
a
lack
of
proper
cleaning
and
maintenance.
Such
unhygienic
conditions
are
not
only
unpleasant
but
also
pose
a
risk
to
the
health
and
well-being
of
the
guests.
Inaccessible
and
Unresponsive
Management:
Despite
my
attempts
to
contact
the
hotel
manager
to
address
these
issues,
I
was
met
with
complete
silence.
The
hotel
staff
seemed
disinterested
in
resolving
the
problems,
and
my
requests
for
assistance
were
ignored.
I
find
it
highly
unprofessional
and
disrespectful
that
the
management
failed
to
respond
to
my
concerns,
leaving
me
feeling
helpless
and
unheard.
Lack
of
Communication
from
Agoda
App:
In
addition
to
the
hotel's
unresponsiveness,
I
tried
to
seek
assistance
through
the
Agoda
app's
customer
support.
However,
I
have
received
no
response
or
acknowledgement
from
your
team
as
well.
This
lack
of
communication
further
added
to
my
frustration
and
left
me
feeling
abandoned
during
my
stay.
Considering
the
aforementioned
grievances,
I
kindly
request
that
you
take
immediate
action
to
address
this
matter.
I
expect
a
thorough
investigation
into
the
issues
I
have
raised,
and
appropriate
measures
taken
to
rectify
the
situation.
Moreover,
I
request
a
refund
for
the
subpar
experience
I
endured
at
D2
Hotel
Puri.
1 person found this review helpful π