1/5 maushami b. 1 year ago on Google
We
had
a
bad
experience
at
this
property.
For
our
2
night
stay,
we
had
to
move
rooms
about
3/4
times,
with
2
little
kids
and
my
elderly
grandmother
in
tow.
First
room
had
a
dripping
airconditioning
machine.
We
complained
about
it
over
the
phone
but
it
did
not
get
resolved.
We
slept
overnight
in
that
room
with
dripping
aircon
machine.
Next
morning
we
called
3
times
and
no
one
came
to
fix
it.
I
then
had
to
physically
go
to
reception
to
ask
someone
to
come
and
solve
the
issue.
I
had
to
be
firm
and
show
my
annoyance
about
the
situation
and
then
they
moved
us
to
another
room.
This
second
room
had
a
damp
wall
with
the
windows
leaking
so
there
was
a
flood
of
water
coming
in
the
room
(due
to
the
rain).
My
elderly
grandmother
and
daughter
slipped
and
fell
on
the
marble
floor
due
to
this
water
flooding.
I
had
to
yet
again
complain
about
this.
This
could
have
caused
a
fatality
and
by
this
point
i
was
already
very
angry.
They
then
shifted
us
to
another
room
which
was
bigger,
however
the
aircon
wasnt
working
properly
either
in
one
of
the
rooms
(we
booked
2
rooms).
By
this
point
i
was
just
tired
of
complaining
and
just
left
it
as
is.
The
managers
did
apologise
for
the
inconvenience
and
kept
asking
how
our
stay
was,
but
with
the
constant
shifting
rooms
with
2
little
kids
and
an
elderly
relative,
it
was
very
hectic
and
inconvenient.
So
asking
us
multiple
times
how
our
stay
was
just
did
not
fix
the
issue.
As
compensation,
we
requested
if
we
could
keep
at
least
one
of
the
rooms
with
a
late
checkout
(we
had
2
rooms
booked),
but
was
told
we
would
need
to
move
to
yet
another
room
if
we
wanted
a
late
checkout
as
the
rooms
we
were
in
were
already
booked.
However,
when
we
left
the
property,
we
noticed
that
no
one
had
checked
into
the
room
we
were
in
previously!
So
we
had
to
pack
and
move
to
the
final
room
for
no
obvious
reason
other
than
bad
management
and
bad
customer
service
really.
The
โguest
roomโ
they
shifted
us
to
was
also
quite
inconvenient
and
random
as
we
had
to
walk
through
a
smelly
corridor
and
through
the
staff
office
room.
The
property
needs
updating
in
some
of
the
rooms.
Specially
the
ones
with
damp/
leaking
and
broken
windows
and
old
airconditioning
machines.
We
were
also
not
happy
with
the
customer
service.
All
they
kept
doing
was
apologising
but
unfortunately
apologising
did
not
fix
the
issued
we
faced.
Finally,
very
slow
service
at
verandah
restaurant.
Over
1
hour
wait
for
food
to
arrive.
I
will
not
recommend
people
this
hotel.
For
the
price,
the
hassle
we
had
to
go
through
was
not
worth
it.
Dissappointed.