Visitor Reviews


Frequently mentioned in reviews: resort (7) ferry (6) room (6)
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  • 3/5 Courtney E. 2 months ago on Google • 74 reviews New
    Beautiful resort but just not for me and the price that you pay. Booked this resort for 1 night. We arrived at the ferry port and didn't know where to go, keep walking down the port and go into the brown building and you can check in with them. When you check in there is a free ferry leaving at 12. When you check out the ferry leaves at 11am. I believe you can pay more if those times don't work out. The resort is absolutely beautiful but there just isn't much too do. Snorkeling and kayaking are included- I snorkeled but didn't see much besides little fish. You CANNOT bring your own bottled water/snacks to your room. They will have you leave them at the lobby. But you can walk to the lobby any time to eat/drink them. We did bring some cans of beer and that's fine to take to your room. Your room is equiped with 2 bottle of water, (you can have them bring you more), coffee/tea, minibar (but you will pay for what you take), robes, and slippers.) Our room was a rain forest view room, it was nice but the sliding downs to open the room up didn't work, we found used undergarments in a drawer, and a drawer in the bathroom never stayed shut. Not the end of the world but expected a lot more for the price we paid. The bar doesn't open until 4pm; it has happy hour 2-1 (select cocktails) from 4-6pm and it has a pool table (which needs some work). Breakfast is free which is nice- lunch/dinner options range from salads, seafood, wings, pastas, pizzas, and desserts. If you want to relax this is the place to do it, but I like something with some livelihood! We came over on the ferry with about 15 people and didn't see them at all- no idea where they were as the place isn't that big.

  • 3/5 Hiang A. 1 month ago on Google • 246 reviews New
    I recently stayed at a marine resort similar to the Maldives, booking an over-water ocean villa. While the location and some aspects of the stay were nice, the overall experience was average, mainly due to several issues from the start. The boat ride was a significant letdown. Although we were promised a speedboat to fetch us, it turned out to be a ferry instead, traveling at a mere 13 km/h. The staff informed us that the ferry would stop at a sister island first to alight other guests and bring they staff who ended their shift back to mainland and take us to the resort, which will only take 45mins. But in reality, it took 1.5 hours—way longer than expected. For a resort claiming to be five stars, the breakfast options were surprisingly limited. On one day, the buffet spread was sparse, which was disappointing. Additionally, it was unsettling to receive calls from staff at night asking whether we were going for dinner. It felt like they were monitoring guest schedules a little too closely, which gave an uncomfortable, money-focused impression. Most of the food we ordered tasted aside from the seafood omelet which was supposed to have oyster in it, but it only had a lot of sotongs, cheaper seafood ingredients (felt scam given the price for it). Check-out time was also earlier than other resorts where I've stayed, even though those properties were more expensive, which added to the feeling of rushed service. On the positive side, the villa was quite nice. The sea near the villa had less seaweed, making swimming much easier without worrying about getting tangled. The water was also clean during the summer. The bathroom was spacious, with double sinks, and really met my expectations for a five-star accommodation. The stay included water activities like kayaking and snorkeling, both of which were enjoyable. However, the snorkeling equipment was malfunctioning, and the rental time was limited to just one hour. Given the small area available for exploration, an hour is too much. There was a schedule for daily activities, but the staff didn’t stick to it—though it was nice that kayaking and snorkeling could be done at any time. The resort's conservation museum, showcasing clams and fishes, was a nice touch and informative and well maintained. Overall, while there were some good aspects, the slow boat ride, limited breakfast, and uncomfortable staff interactions made this stay less than stellar. It didn’t feel like the five-star experience I was expecting, and the resort’s attention to detail and guest experience could be greatly improved.


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