1/5 Sama S. 11 months ago on Google
I
am
writing
to
express
my
utmost
disappointment
and
dissatisfaction
with
the
keratin
straightening
service
I
received
at
your
salon
in
January.
I
had
the
unfortunate
experience
of
being
attended
to
by
a
stylist.
This
was
my
second
time
visiting
your
salon
for
a
keratin
straightening
treatment.
During
my
first
visit,
I
was
pleased
with
the
outcome.
However,
I
deeply
regret
to
inform
you
that
my
recent
experience
has
been
nothing
short
of
a
complete
disaster.
Not
only
did
the
results
fail
to
meet
even
the
most
basic
expectations,
but
I
have
also
suffered
severe
hair
fall
since
the
treatment.
Despite
my
ongoing
attempts
to
seek
a
resolution,
the
lack
of
appropriate
action
from
your
salon's
staff
has
been
profoundly
frustrating.
Every
time
I
have
contacted
your
salon
to
discuss
my
concerns,
I
have
been
met
with
indifference
and
empty
promises.
I
have
been
advised
on
multiple
occasions
to
spend
additional
money
on
spa
treatments
with
the
assurance
that
it
would
improve
the
results
of
the
keratin
treatment.
However,
this
recommendation
has
proven
to
be
ineffective,
and
my
hair
continues
to
exhibit
the
same
issues.
To
provide
clarity,
let
me
outline
the
specific
problems
I
encountered:
Lack
of
Straightening
Effect:
The
keratin
straightening
treatment
failed
to
deliver
the
desired
results.
Within
two
months
of
the
treatment,
my
hair
began
to
revert
to
its
original
state,
resulting
in
a
complete
loss
of
straightness.
This
is
a
clear
indication
of
poor-quality
service
and
inadequate
application
of
the
keratin
treatment.
I
have
already
shared
the
images
over
WhatsApp
to
you.
Excessive
Hair
Fall:
Following
the
keratin
treatment,
I
noticed
a
significant
increase
in
hair
fall.
Prior
to
the
treatment,
I
had
never
experienced
such
excessive
shedding.
The
hair
fall
has
continued
persistently,
causing
me
considerable
distress
and
concern
for
the
health
of
my
hair.
I
believe
it
is
the
responsibility
of
your
salon
to
ensure
customer
satisfaction
and
rectify
any
issues
that
arise
as
a
result
of
the
services
you
provide.
As
a
loyal
customer
who
returned
to
your
salon
for
a
second
time,
I
expected
a
consistent
level
of
quality
and
professionalism.
Regrettably,
my
expectations
were
not
met.
In
light
of
the
aforementioned
issues,
I
kindly
request
the
following:
A
full
refund
for
the
keratin
straightening
treatment,
as
it
did
not
meet
the
advertised
standards
and
has
caused
severe
hair
fall.
Compensation
for
the
additional
expenses
incurred
in
attempting
to
rectify
the
situation,
such
as
the
suggested
spa
treatments.
Assurance
that
your
salon
will
take
immediate
action
to
address
the
poor
service
and
prevent
such
incidents
from
recurring
in
the
future.
If
my
concerns
are
not
addressed
promptly
and
to
my
satisfaction,
I
will
have
no
choice
but
to
escalate
this
matter
further
by
notifying
relevant
consumer
protection
organizations
and
sharing
my
negative
experience
on
various
platforms,
including
social
media
and
online
review
websites.
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