4/5 Kayla B. 1 year ago on Google
This
was
my
first
trip
to
Universal
Studios
Islands
of
Adventure
and
I
loved
everything
about
the
park.
All
the
rides
and
food
were
absolutely
amazing!
I
am
a
big
fan
of
both
Harry
Potter
and
Jurassic
Park
so
I
really
enjoyed
spending
most
of
my
time
in
both
areas.
The
only
complaint
I
have
is
I
feel
like
Universal
does
not
communicate
with
their
guest
as
well
as
they
should.
Being
this
was
my
first
time
Here
I've
been
looking
forward
to
this
trip
since
I
booked
my
tickets
in
January.
When
I
made
the
purchase
in
January
I
went
through
the
Universal
website
and
booked
both
my
ticket
and
room.
Unfortunately,
I
could
only
do
the
1
park
1
day
ticket
because
of
work.
At
the
time
of
booking
the
ticket
I
was
told
the
park
closed
at
10pm.
I
traveled
from
NC
yesterday
so
when
I
got
to
the
hotel
they
didn't
even
know
I
was
a
guest
and
put
me
in
a
room
that
I
didn't
even
pick
out
while
booking.
Also,
that
night
I
kept
looking
at
the
app
to
see
when
the
park
opens
and
closes
for
Saturday
and
to
my
surprise
I
see
it
says
6pm.
So
I
called
customer
service
and
they
confirmed
that
yes
6pm
was
correct
instead
of
10pm
because
of
a
private
event.
Never
was
I
notified
that
a
private
event
had
been
booked
and
the
hours
were
changing
because
had
I
known
I
would
have
changed
my
park
day.
The
customer
service
agent
offered
to
change
my
park
day
but
I'm
leaving
Sunday
so
I
couldn't
change
it
around.
I
said
all
that
to
say
that
in
an
event
that
the
park
hours
are
going
to
be
cut
please
notify
your
guest
ahead
of
time,
at
least
2
weeks
in
advance
,
so
arrangements
can
be
made
so
that
the
ticket
I
paid
full
price
for
I
get
to
enjoy
all
my
hours
in
the
park.
I
was
looking
forward
to
riding
rides
at
night
and
see
the
castle
light
show
and
now
I
have
to
miss
those
experiences
because
a
lack
of
communication.
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