1/5 Vanessa B. 1 year ago on Google
We
stayed
at
this
place
from
14
-
16
October
2022.
Upon
arrival
at
3PM,
there
were
plenty
of
guests
waiting
to
checkin
and
there
was
no
tables
available
for
us
to
sit.
The
staff
was
so
busy
not
bothered
to
let
us
know
that
we
had
to
pick
the
welcome
drink
by
ourselves.
Once
we
got
into
our
room,
the
housekeeping
did
not
do
a
very
good
job.
Thereโs
woman
hair
on
the
floor
and
on
the
basin.
The
faucet
aerator
did
not
even
installed,
making
the
water
spilled
everywhere
in
the
bathroom.
The
table
by
the
TV
was
broken,
not
sure
if
its
too
old
or
the
hotel
does
not
keep
up
on
the
maintenance.
It
was
raining
at
that
time
and
the
hallway
was
quite
slippery.
There
was
no
signage
that
the
floor
is
wet.
The
power
was
off
while
we
were
on
the
elevator
and
stuck
there
for
a
couple
minutes.
The
swimming
pools
were
dirty
and
had
a
bad
smell.
We
went
to
the
rooftop
pool
cause
there
were
less
children
but
the
pool
was
even
more
disgusting.
There
was
not
enough
tables
during
breakfast
and
only
one
staff
who
cooked
omelette.
The
queue
for
one
omelette
took
at
least
15
minutes.
At
that
time,
there
was
a
promotion
of
spa
where
you
get
50%
discount
if
book
at
least
1
day
before.
We
booked
the
spa
on
our
second
day
to
be
used
on
the
date
of
our
check-out
at
9AM.
We
signed
the
bill
of
the
treatment.
We
went
to
the
spa
early
morning,
which
was
surprisingly
that
there
was
no
spa
reception
or
even
desk.
They
changed
the
hotel
room
to
be
a
spa
room
which
quite
disappointed
but
anyway.
We
tried
to
find
the
staff
(as
there
was
no
spa
desk),
the
young
lady
came
to
greet
us
and
informed
that
the
spa
was
fully
booked.
BUT
I
did
book
and
signed
the
bill.
The
staff
did
a
MISTAKE
by
allowing
other
guest
to
come
earlier
without
checking
the
availability
first.
We
felt
humiliated
even
though
it
was
not
our
fault.
I
told
them
to
check
the
next
available
time
for
us,
she
came
back
and
informed
us
that
11:30AM.
Since
we
were
checking
out
on
that
day,
we
asked
for
a
late
check-out
as
the
mistake
were
made
by
the
hotel
team
and
we
would
like
to
shower
before
we
go.
They
refused
and
not
even
care
to
help
us
with
the
situation
and
mentioned
that
the
hotel
is
fully
booked,
noting
they
can
do
to
help.
I
was
very
sorry
for
me
and
my
husband
that
had
to
face
the
situation
like
this.
No
one
was
willing
to
help.
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