1/5 Thomson A. 1 year ago on Google
I
spent
my
recent
vacation
with
my
family
at
Days
innWyndham,Krabi,Thailand.It
was
a
group
of
10
family
members
including
my
aged
mother,2
children
and
an
infant
,
and
I
selected
Days
in
Wyndham
for
my
family
trusting
it's
brand
value
and
reviews
and
booked
the
same
through
booking
.com.But
to
be
frank
I
had
the
worst
experience
over
there
making
it
as
a
bad
dream
which
left
me
in
sleepless
nights.we
were
there
for
3
days.Apart
from
the
lack
of
agreed
amenities
like
AC
room(
AC
in
our
rooms
was
not
working
and
we
were
forced
to
sleep
in
another
room
with
our
baggage
left
at
the
actually
booked
room
at
night
and
has
to
return
back
to
our
actual
room
in
the
morning
).I
had
the
worst
and
bitter
experience
from
the
housekeeping
in
the
morning
shift
on
my
stay
over
there
.I
checked
in
to
the
hotel
on
21_10_2022
by
midnight
and
checked
out
from
the
hotel
on
25-10-2022
at
7:0
am.During
these
days
the
housekeeping
lady
in
morning
shift
had
theft
or
robbed
our
valuables
including
700
AED,5000
Thai
baht,my
wrist
watch
(brand
Anne
Klein)worth
more
than
Rs10,000/-
.we
came
to
notice
the
lost
only
on
24-10-2022
night.we
made
complaint
at
the
reception
and
got
a
very
negative
response
and
even
the
lady
manager
on
duty
accused
of
ourselves
as
liars
instead
of
helping
and
being
empathetic
to
us
and
she
asked
us
to
go
ahead
with
police
complaint
when
we
asked
for
her
help
to
check
the
CCTV
footage.we
go
to
the
police
station
but
it
was
closed
and
we
returned
helpless...
made
our
packing
and
checkout
next
morning
as
our
flight
was
at
9
am
with
heavy
hearts
as
we
lost
our
valuables
.We
were
in
short
of
time
due
to
scheduled
flight
timings
and
couldn't
stay
over
there
more.
Meanwhile
I
had
made
a
facebook
post
on
24
-10-2022
on
the
official
FB
page
of
Wyndham
(screen
shots
attached)about
the
arrogant
behaviour
from
the
staff
and
indicating
my
loss.On
the
next
day
morning
while
we
are
at
security
check
in
Airport
we
got
a
call
from
the
lady
manager
of
the
hotel
asking
us
to
delete
the
FB
post
but
we
made
our
stand
that
we
won't
delete
as
we
were
the
one
who
lost
our
money
,got
treated
as
liars
and
got
our
vacation
ruined.Then
she
made
repeated
calls
and
started
calling
us
liars
including
my
aged
mom
and
my
innocent
children.We
fly
and
reached
Bangkok
and
check-in
to
our
hotel
at
Bangkok..Later
we
got
other
calls
from
the
hotel
staff..asking
for
FB
post
deletion
,we
repeated
our
stand
and
the
male
on
other
side
started
shouting
and
threatened
us
saying
that
we
can't
leave
Thailand
without
deleting
the
FB
post
and
hotel
will
block
our
emigration.I
was
mentally
tortured
literally
because
my
aged
mom
and
children
started
crying
and
other
family
members
got
depressed.I
was
frightened
not
because
,I
had
done
anything
wrong
but
I
don't
know
any
one
over
there
and
which
door
to
be
knocked
in
case
of
trouble
except
the
hotel
brand
Wyndham
which
was
my
trust
and
strength
on
my
stay
at
Krabi,and
the
same
people
whom
I
thought
my
saviour
or
guides
in
an
unknown
country
is
now
challenging
me.I
feared
that
the
host
who
treat
their
guest
as
mentioned
above
can
play
any
nasty
game
to
ruin
their
guest.The
man
over
the
phone
sounds
like
a
street
boy
So
I
deleted
the
FB
post
and
called
them...without
any
sign
of
regret
they
ended
the
call.I
was
literally
afraid
of
the
staff
over
there
because
not
even
beast
treat
so
terrific
to
their
guest.what's
the
point
in
accusing
guest
as
lairs
for
the
theft
...will
any
guest
travel
to
another
country
spending
huge
amount
to
make
a
wrong
statement
of
theft
for
an
amount
compared
smaller
to
their
expenditure.
I
have
few
questions
to
be
answered
from
your
end
1.Whats
your
morale
to
your
guest?
2.Do
the
guest
don't
have
any
right
to
express
their
emotions.
3.How
do
you
rate
your
customer
service
to
me
and
my
family
based
on
my
experience
at
my
stay
at
your
hotel.....trusting
the
international
brand
Wyndham
which
is
wide
fled
over
the
world