1/5 2hvnfun 11 months ago on Google
Well
we
just
arrived
and
am
not
sure
where
all
these
excellent
reviews
have
come
from!!!
My
expectations
were
quite
high.
Our
driver
dropped
us
off
and
entered
the
hotel
lobby
we
did
not
even
get
a
“
Sawadee
May
I
help
you”
upon
entering
the
lobby
with
our
luggage.
No
smile
,
no
hello
after
greeting
her
in
Thai.
not
friendly
and
then
we’re
told
check
in
is
at
14;00,
after
I
had
emailed
through
our
reservation
with
Agoda
that
we
would
be
early.
It
is
12:00.
The
young
lady
at
the
front
does
not
speak
much
English.
She
did
not
have
our
reservation
and
definitely
not
prepared
for
our
arrival.
This
is
after
communicating
with
the
hotel
last
night
to
confirm.
I
will
post
a
follow
up
later.
Not
sure
what
will
happen
at
this
moment
as
we
were
told
to
have
a
seat.
Oh
btw
no
mention
of
luggage
storage
either,
the
hotels
description
states
this.
Ok
part
2
Some
Thai
nationals
showed
up
and
were
given
a
room
before
us.
We
had
been
there
for
1
hour
already
waiting.
And
told
check
in
was
not
til
14:00
Another
western
couple
showed
and
we’re
told
also
to
wait.
With
no
secure
luggage
storage
they
just
left
there
bags
and
went
for
a
bite.
Btw
the
suitcases
were
in
the
lobby
by
the
door
not
sucure
and
no
one
taking
care.
Part
3
The
lobby
has
an
outside
smoking
area
with
the
smoke
entering
the
lobby
where
we
had
to
wait
Agoda
did
follow
up
with
hotel
but
did
not
address
the
issues
such
as
inaccurate
description
like
breakfast
,
early
check
in
,
secure
luggage
storage,
etc.
Agoda
said
there
would
be
no
change
to
our
reservation
.
After
traveling
through
the
entire
country
this
was
the
worst
experience
ever,
so
unwelcoming
and
dishonest
about
amenities.
Again
not
sure
where
these
reviews
came
from
as
this
was
not
our
experience
today.
Please
understand
we
do
not
mind
having
to
wait,
the
hotel
confirmed
this
was
ok
to
see
the
front
desk
upon
arrival.
Very
unorganized
situation
Went
down
the
street
to
a
different
hotel
that
offers
Thai
hospitality
and
5
star
service.
Footnote
@
8:30
pm
Agoda
phoned
and
said
the
hotel
would
refund
our
money
now
after
seeing
the
review
and
asked
if
we
would
take
it
down.
This
was
our
experience.