1/5 Anita B. 4 years ago on Google
Although
this
store
is
a
seemingly
modern
hypermarket
hardware
store
and
is
loaded
with
items,
the
mentality
of
store
employees
is
definitely
old
school
Soviet:
Every
customer
is
a
likely
thief
and
is
treated
as
such;
Employees
are
hard
to
find
if
you
have
a
question
and
are
not
generally
happy
to
help
if
you
need
help-
You're
interrupting
their
phone
time
or
conversation
with
their
fellow
employee.
(One
employee
called
me
a
liar
to
my
face;
we
walked
through
the
incident
until
she
admitted
that
I
was,
in
fact,
not
a
liar.
She
did
not
apologize,
however,
and
nothing
about
the
incident
was
pleasant.)
The
best
bit?
The
(new?)
policy
of
prepay
for
many
items.
Before
you
can
take
some
things
to
the
front
of
the
store,
you
have
to
pay
at
a
designated
cash
register
(hard
to
find
one
with
an
actual
employee
at
the
register)
then
take
your
receipt
to
the
elusive
employee
guarding
the
thing
you've
just
paid
for,
show
the
receipt,
get
your
item.
Now,
with
those
goods,
you
can
only
leave
through
the
prepay
line
at
the
front
of
the
store.
But
the
other
goods
in
your
cart?
You
can
ONLY
take
those
through
any
line
EXCEPT
the
prepay
line.
So,
what
to
do?
You're
literally
stuck
in
the
store.
Cashiers
are
grouchy
and
frustrated
because
they've
got
customers
with
prepaid
and
unpaid
goods
in
their
line
and
they
can
only
do
one
or
the
other.
Customers
are
unhappy
and
confused.
Recently,
the
line
at
the
single
prepay
cash
register
was
so
long,
it
was
completely
clogging
that
area
of
the
store
and
customers
were
waiting
half
an
hour
in
line.
This
store
needs
competition.
Their
employees
need
decent
customer
service
training.
They
need
to
realize
that
we
are
no
longer
in
the
USSR
era.
The
alternative
at
the
moment
to
Episentr
K
(at
least
in
Kryvyi
Rih)
is
the
bazaar....
which
is,
admittedly,
worse
even
than
this
place....
or
run
around
to
a
bunch
of
smaller
stores.
Neither
is
appealing.
But
I'm
also
very
tired
of
the
attitude
of
this
store
and
the
way
customers
are
treated.
