Interior View of Garden Sentral Hotel

Garden Sentral Hotel

Hotel

😠 Disappointed in this hotel. Stayed in the 2 bedrooms apartment, room are full of dust & the toilets have a lot hair and spiders. We have breakfast for 2 and it didn't delivered to us. Called them several times and no one pick up. We were thrilled to bring our kids to the swimming pool. But when we r... People often mention hotel, pool, room, breakfast, stay, good, clean, kids, nice, staff,


Address

3rd Floor, Sentral Shopping Centre, Jalan Seri Maharaja, Kg. Mumong 'A, Kuala Belait KA1531, Brunei

Website

www.gardensentralhotel.com

Contact

+673 333 8333

Price rating

$48/night

Rating on Google Maps

4.00
(966148 reviews)

Visitor Reviews


Frequently mentioned in reviews: hotel (31) pool (25) room (17) breakfast (14) stay (12) good (11) clean (10) kids (9) nice (8) staff (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Wynn's F. 3 years ago on Google
    planing staying there for couple of nights end up become 1 night... they pool - I went there because of the pool but the pool very very dirty... when complain to the manager he excused 1-they clean the pool every few days (which one you can see the side of the pool already have green colour which 1 not every few days they will clean look like never clean for few months)..he told me next days the people will come and clean... untill we want to check out (12pm) still nobody come and clean... 2- the manager told me the kids not supposed to play at the pool but they not informed us before we booked the room & I told the guy manager why your reception didn't informed me earlier and I already told them I want to bring my kids to the pool they said can & open 24 hours but after we complain become cannot bring???? 3- the fork and rubbish not been cleaning since I enter the hotel until we checked out saw the cleaning people clean outside our door but we not sure why she didn't clean up every! they reception - 1- very leak of information 2- the next when I want to check out I ask them is it true what the manager said about the pool they said they didn't know anything about this (cannot bring the kids) so far they didn't have any info about the kids cannot playing the pool... which 1 we can say that manager is lying.... they food... 1- nice but very cold...we requested to eat inside the room because we really no mood (we promise to kids will find hotel with pool endup????) lucky we order sunny side egg & the egg help to "heat up" food make a bit hot. . wifi- so far good (not really play) my experience...first and last we will stay like this hotel...the only hotel ask to swab kids..we force them and swab but very very disappointed! my advice stop playing phone during work start to find out the problem of customer and upgrade the service.... thank you...
    2 people found this review helpful 👍

  • 1/5 Sylvia 2 years ago on Google
    Disappointed in this hotel. Stayed in the 2 bedrooms apartment, room are full of dust & the toilets have a lot hair and spiders. We have breakfast for 2 and it didn't delivered to us. Called them several times and no one pick up. We were thrilled to bring our kids to the swimming pool. But when we reached there, we found out the water of the pool is like milky and GREEN. Turned out its full of algae. EW. Our kids are all very disappointed. When we ask and feedback to the reception, all she did was to apologise. Now I saw the other reviews about the pool. Think they never once plan on cleaning the pool. So what's the point of having a swimming pool if we can't even use it. Must well drain all the water and close it.
    2 people found this review helpful 👍

  • 4/5 Tee Ling Ho, V. 1 year ago on Google • 97 reviews
    Short vacay in KB. Room experience was just okay, spacious room, but the sound proof was not very good, bike driving around at night still able to hear. Hotel service experience was on par, check in slow, made complaint about access card unable to bring us up to room but the reception *Tsk * unhappily, made complaint about swimming pool no towels, have to use bedroom one, when ask additional towels, first foc then second charge $10. Location was good, driving distance to attraction/cafes. Breakfast served very tasty and generous
    1 person found this review helpful 👍

  • 2/5 Rattanachart P. 11 months ago on Google • 21 reviews
    ["The hotel is located in an isolated area with a micro shopping center. This hotel used to be a good hotel. After Covid, it down grade itself a lot. The basic facility like hair dryer is not provided in the room. If you want to use, you have to make a request. The hotel is still in OK condition but not been well maintained. Parking space where close to hotel lobby is limited. There are some parking on 2nd floor, but not convenience for check in.",null,[0,240]]
    1 person found this review helpful 👍

  • 3/5 Fire W. 5 years ago on Google
    The hotel was literally in a mall so you could eat, shop & watch movie. The staff was fast & efficient. The room is medium size not to big & not to small but the toilet could literally just fit lik 1 adult or 2 toddlers. The pool was just lik in the middle of a space & had no views of anything 😑😕😑. The breakfast was literally just salty food & no proper dessert lik waffles or pancakes (just store bought youghurt). Also, the egg station is hidden so I had no idea they serve hot eggs until their regulars order eggs. So, 😐😐😐. Their wifi only work in their room & sometimes very sloooooow. All in all, the stay was just okay but if you want to be in a mall then this hotel is for you.
    1 person found this review helpful 👍

  • 4/5 Ed 11 months ago on Google • 174 reviews
    {"0":"There are many room choices. Each room has fridge, wifi and television. There's no ironing board and hair blower. The small gym is clean, air conditioned and with restrooms. The pool looks peaceful. Sometimes your door cannot open properly because they did not replace the battery inside. Thankfully, they were fast to respond and changed it. The free breakfast for two was okay, not first class dining but decent enough.","2":["0","239"]}

  • 5/5 FTN S. 2 years ago on Google
    My stay in Garden Sentral Hotel is pleaseantly very good! The friendly hotel receptionists & the staffs! 🌟🌟🌟🌟🌟 Clean hotel rooms & fun activities in the pool with my nieces & nephews. And it is very convinient as it was very near with the supermarket , restaurants & cinemas. Will definitely repeat my stay again in the future! 👏🏼
    1 person found this review helpful 👍

  • 5/5 le b. 2 years ago on Google
    We loved this hotel from the moment we arrived, the room was very modern, clean, spacious and comfortable. The bathroom had a fantastic bathtub to soak in. The pool was nice with plenty of floats to sunbathe on if that's your thing! Food at breakfast was really tasty! Our favourite part was meeting some of the friendly staff members who really helped make our stay an enjoyable experience. Will definitely return again soon!
    1 person found this review helpful 👍

  • 1/5 Zelenskie 2. 2 years ago on Google
    The receptionist is not friendly and rude. I only ask her once and then she be like bla bla bla and rude like i ask her a lot of questions and complains. I just ask her a question why only 2person gets breakfast after staying.
    1 person found this review helpful 👍

  • 4/5 Guilherme M. 5 years ago on Google
    Has a good service and is reasonably well located in Brunei. It is located above a small shopping mall so it is somewhat convenient
    1 person found this review helpful 👍

  • 4/5 Adrick L. 6 years ago on Google
    My 3rd stay over 3 years. WiFi still a headache but if using wired router the speed n connection is good. Service wise is above average. Breakfast is also above average. Hotel guest parking at 3rd floor is limited. Might as well save the trouble in driving up.
    1 person found this review helpful 👍

  • 4/5 Ryan E. 6 years ago on Google
    Decent hotel for Kuala Belait with option for apartments on longer term rental. Malay breakfast included
    1 person found this review helpful 👍

  • 3/5 Maximilien C. 2 years ago on Google
    Good breakfast, room was dirty, dirt on the wall, hair in the shower and broken support for the towel. Personnel very nice and welcoming however were not able to arrange a taxi even couple of days before arriving, had to do by myself from another country.

  • 5/5 Senthilraja D. 5 years ago on Google
    Good shopping mall

  • 3/5 Bode B. 6 years ago on Google
    Nice 3star hotel with friendly staff. Kuala Belait isn't complete without a visit to this hotel

  • 5/5 The Rhymes S. 4 years ago on Google
    Nice hotel with swimming pool

  • 2/5 Frank 6 years ago on Google
    Good hotel with limited service way outside the city

  • 5/5 Neha C. 2 years ago on Google
    My quarintine days was awesome just because of this hotel.

  • 1/5 Fazlee M. 3 years ago on Google
    Electrical plug beside bed cant be use (both side) , toilet floor have some water mark, lighting not enough, very hard to do work (some lamp defect).

  • 5/5 queen M. 2 years ago on Google
    The best hotel ever in Kuala Belait, here got Cineplex, supermarket, restaurants for shabu² steamboat, sushi or Indonesian cuisine, pezzo, potato habit, komugi ,tokuya and etc its all in one place. my weekend with my family spent well and worth it . 10/10

  • 5/5 Jake Y. 2 years ago on Google
    The rooms are similar to the photos, staff are pleasant. Best of all, the shoppings and restaurants are just right downstair in the same building I'm staying in.

  • 1/5 Stephanie J. 2 years ago on Google
    Long que for check in.. breakfast so and so..room okey only..

  • 3/5 Suaaidi J. 4 years ago on Google
    👍

  • 4/5 Aziz Ghani (. 2 years ago on Google
    Nice hotel...would like to give full star, but...the thing is, the wifi is only accessed by 1 person for each room lol

  • 4/5 Ak N. 2 years ago on Google
    The breakfast here was so delicious and the room was clean and comfortable. Looking foward to staying here again👍👍

  • 4/5 Karl Magnus W. 6 years ago on Google
    Ok hotel at ok price. Great rooms. Bad wifi. Breakfast could need improvement.

  • 1/5 W R. 5 years ago on Google
    Left my item at the reception area. Staff not even bother to take it seriously.

  • 5/5 bebelend 0. 8 years ago on Google
    because its very interesting place

  • 3/5 Russell D. 4 years ago on Google
    A bit of the beaten path room had some minor upkeep issues comfy pillows and bed hit water did not last very long.

  • 5/5 Andy B. 4 years ago on Google
    Great hotel in Kuala Belait brunei. Maybe a little far away from the town centre but has everything you need from shops to restaurants and even a cinema. Has a gym and swimming pool but these were closed at the time.of stay

  • 5/5 Sapna S. 4 years ago on Google
    The hotel is at good location. On road and has hypermarket, fast food chain restaurants and a movie theatre in its vicinity.

  • 3/5 C.S. Pradeep K. 5 years ago on Google
    Well kept, good hospitality, complimentary breakfast. No restaurent facility. Need to depend on eateries at shopping mall downstairs for lunch and dinner. Also there is an Indian restaurent around 1.6km away

  • 4/5 phdkpd 5 years ago on Google
    Very Nice staff and good homely hotel to stay

  • 4/5 HS T. 5 years ago on Google
    Good location.

  • 5/5 Junaiz C. 5 years ago on Google
    Good place

  • 3/5 Yann M. 5 years ago on Google
    Good, but could be better

  • 5/5 sajjad A. 5 years ago on Google
    Awesome

  • 4/5 GIAN S. 5 years ago on Google
    Nice staff

  • 4/5 vivek J. 5 years ago on Google
    Love the quit atmosphere

  • 5/5 Raja S. 5 years ago on Google
    Good

  • 2/5 ZSHAHS 6 years ago on Google
    Car park and reception on 3rd floor

  • 3/5 Nguyễn Hoài N. 7 years ago on Google
    Good facility.

  • 5/5 Sharr_na _. 7 years ago on Google
    Awesome

  • 3/5 Jeroen B. 8 years ago on Google
    Breakfast is cold. Hotel is good, nice pool, friendly personnel.

  • 4/5 Nurfarah H. 2 years ago on Google • 1 review
    My stay at Garden Sentral Hotel has been pleasant & enjoyable. -The front desk is always on high alert when I need assistance, and very helpful and polite. -Overall Room cleanliness is satisfactory. -The in-house nourishments are flavorful. -Since the hotel is in a shopping complex, a variety of places to go visit for Food, movies, and grocery errands is a plus for me. -The driver provided to go visit the town is always an A+ on my list. -Our room is near the swimming pool which is convenient for the kids. Overall, I would definitely come back.

  • 5/5 AkuzzA M. 2 years ago on Google • 2 reviews
    My weekend stay was awesome. The reception ladies were very friendly. They assisted me throughout my check in & out. They provided me enough info before checking in their hotel & provided me with extra wifi password for my usage when I asked them. In future, if I ever want to check in to KB town, I will for sure come back here again. Thank you Garden Sentral Hotel for the excellent accommodation provided during my stay.

  • 5/5 gladys s. 1 year ago on Google • 1 review
    Perfect location! The staff is lovely and my requests were handled professionally. The lunch buffet is also priced reasonably with lots of delicious food😊 will stay here again ❤️

  • 5/5 ashyura b. 1 year ago on Google • 1 review
    nice hotel with a lot of shops in the same building, very slay and the staffs are nice and pretty - and the breakfast so gooodd

  • 5/5 Hanisah E. 1 year ago on Google • 1 review
    The receptionists are very kind and helpful. I also like the breakfast here especially spaghetti bolognese.

  • 5/5 ekah h. 1 year ago on Google • 1 review
    very nice hotel ! i like the breakfast the most ❤️

  • 4/5 Baseema I. 1 year ago on Google • 2 reviews
    ["Stayed overnight and it was quiet. The staff were wonderful and nice. They were very informative when asked about what can be done in KB.\n\nFor breakfast, they had local and western options. I didn't use the swimming pool but I could see people enjoying their day in the water.\n\nTwo things that bothered me were the electrical sockets at the headboard were not working and the soaps in the shower were not labelled (not sure if body soap, shampoo or clothes detergent).\n\nAll in all, I enjoyed it here!",null,[0,137]]


Trends


See how the number of reviews and average review scores have changed over time.

Similar Hotels nearby

Last updated:
()