My husband and I were deciding between Bulgari Bali and Raffles Bali but decided to book the latter due to the perfect 5.0 star rating on Google. Now I can see why it’s rated 5.0. Even prior to our trip, Dyan the reservation supervisor and her team have absolutely gone the extra mile to really look after our needs and attend to our difficult requests. We are truly impressed that Raffles Bali isn’t like most hotels that rigidly stick to their terms and conditions. Instead, Raffles Bali has really shown to us that they genuinely care about their guests’ well-being and are flexible to accommodate to our needs. Thank you again to Dyan and team. I will update my review here after our trip this month!