3/5 Radhika K. 1 year ago on Google
I
had
booked
Deluxe
room
for
2
nights
with
MakeMyTrip.
All
female
travelers.
We
arrived
by
late
evening,
and
nothing
was
working
in
their
Deluxe
room.
Plastic
chairs
in
the
room,
washroom
not
good.
It
was
basically
like
a
staff
room
with
AC.
Geyser
switch
was
outside
their
washroom,
and
the
staff
didn't
even
bother
to
update
us
on
check-in.
During
our
entire
Kerala
trip,
this
was
the
first
hotel
which
offered
only
mattress
without
bed
for
a
3rd
occupant.
After
heated
arguments,
they
offered
to
upgrade
the
room
on
paying
extra
amount,
to
which
I
obviously
denied
for
just
night
time.
Would
like
to
point
out
that
at
least
2
rooms
were
vacant
where
they
could've
upgraded
us.
Later
their
electrician
managed
to
get
the
appliances
working
and
despite
of
paying
for
a
3rd
occupant,
they
gave
us
a
folding
wrought
iron
bed
with
extra
long
mattress
which
was
kinda
alleviated
from
one
side.
Their
attitude
was
like
because
you
are
not
comfortable,
we
are
doing
you
a
favor
by
providing
this
folding
bed.
Next
day,
I
paid
extra
amount
to
switch
to
a
better
room
and
opted
for
Family
suite
and
still
had
to
compromise
with
the
same
alleviated
folding
bed
with
extra
long
mattress.
The
only
plus
point
was
they
had
backwaters
just
on
their
backside,
so
early
morning
experience
was
superb.
Had
booked
Shikara
ride
with
them
only
to
save
time,
but
honestly
this
was
the
only
thing
that
lifted
up
my
mood.
On
the
second
day,
the
staff
had
a
little
improvement
in
their
behavior
though.
Family
suite
room
was
a
spacious
room
with
clean
and
hygienic
washroom,
and
is
good
only
if
there's
no
3rd
occupant,
unless
you're
ready
to
sleep
on
their
L-shaped
sofa
or
mattress
on
the
ground.
This
detailed
review
is
not
for
the
hotel,
because
they
are
least
likely
to
improve,
this
is
just
for
the
travelers
who
misses
a
very
important
thing
that
mattress
will
be
provided,
which
literally
means
ONLY
MATTRESS
WITHOUT
BED
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