1/5 Ankur S. 3 months ago on Google New
I
chose
to
celebrate
my
marriage
anniversary
at
Rurban
Resort
with
my
family,
opting
for
a
night's
stay
to
mark
the
occasion.
Unfortunately,
the
experience
turned
out
to
be
much
less
than
satisfactory,
and
I
feel
compelled
to
share
the
details
of
my
disappointment.
Upon
booking,
I
was
promised
a
lake
view
room
for
an
additional
charge
of
Rs.
2000.
However,
upon
arrival,
I
discovered
that
the
lake
is
under
construction,
a
fact
not
disclosed
during
the
booking
process.
The
entire
area
was
in
disarray
due
to
the
construction,
creating
a
messy
and
unappealing
atmosphere.
To
add
to
the
frustration,
several
commitments
made
during
the
booking
were
not
fulfilled.
The
promised
in-house
activities
(almost
80%)
were
either
non-functional
or
damaged,
and
even
those
that
were
operational
lacked
proper
guidance
or
assistance.
As
night
fell,
another
set
of
issues
arose.
The
passage
to
my
so
called
lake
view
room
was
plunged
into
darkness
after
6
pm,
causing
inconvenience
and
anxiety.
Lacking
an
intercom
system,
Wi-Fi,
or
mobile
network
near
the
room
further
exacerbated
the
situation.
After
coming
out
of
my
room
I
managed
to
get
1
bar
of
mobile
network
and
In
an
attempt
to
resolve
the
issue,
I
had
to
make
multiple
calls
to
the
management
team
to
have
the
lights
switched
on.
This
not
only
wasted
time
but
also
left
my
three-year-old
child
frightened
by
the
unsettling
darkness.
During
the
checkout
process,
more
challenges
emerged.
Despite
completing
all
the
formalities,
I
encountered
difficulty
leaving
the
property.
The
guard
at
the
main
gate
refused
to
allow
me
to
exit,
as
the
management
had
not
confirmed
my
checkout.
The
absence
of
an
intercom
system
for
the
guard
to
connect
with
the
reception,
coupled
with
poor
network
connectivity,
prolonged
the
situation,
wasting
approximately
20
minutes.
In
reflecting
on
the
overall
experience,
there
is
a
suspicion
that
the
resort
may
be
involved
in
manipulating
online
reviews,
raising
concerns
about
the
credibility
of
feedback
on
platforms
such
as
Google.
This
only
adds
to
the
disappointment
and
raises
questions
about
the
integrity
of
the
establishment.
I
will
never
recommend
this
to
anyone.