Very rude, unprofessional, Clinician Rebecca was rude and doesn't seem to care about her patients, when I was having a personal issue, they decided to talk bad behind my back and were very rude! Avoid this clinic, they have fell off over time and service is terrible!

Horrible check-in staff. So rude and demanding. Can’t even hear them through their tiny windows and god forbid you ask them to repeat themselves. Try to avoid this one if you can.

Staff are very rude. Walk in no greeting. Front desk lady rolled her eye because I was not wearing a mask, I immediately told her that I was not wearing a mask because I am fully vaccinated. There is no rules in the state of California that you need to wear a mask inside of a doctor office, because every where is a option.

5 stars for Kathleen G. She was so kind during my visit, she made me feel heard and tried to make me feel comfortable at each stage of the appointment. I’m grateful for that experience!

Lori was absolutely the sweetest human I have ever spoke with from planned parenthood. She was very helpful and 110% made me feel comfortable and validated. The world could use more people like her!

Do not book an appointment online. Call the location you are going to visit and schedule directly through their office. The online system has some flaws that need worked out so best to avoid it altogether. The staff at this facility that I interacted with both of my visits were exceptional. Attentive and compassionate and knowledgeable. The nurse assisting me was thourough and professional but also kind and the doctor that entered was the same. I recommend this facility for your healthcare needs and will always be filling my birth control here. Thank you for your attentive care!

Customer service here is bad, they reschedule your appointment with you sitting in the office coming in before time scheduled. They want to give you excuses as to why this happens when it has never happened at any PPH before. Once the text message was received I called the number on it asking as to why this happened the call center was unable to tell me why this happened. I was going to let it go except for the part where other patients coming in way after were getting called in before. Ridiculous! After the whole reschedule situation they called me in the back of the office wanted a pee sample and made me wait for over 10 minutes to just realize that it was locked and no one was in there... I've been to planned parenthood and today was the worst experience I've had everyone is always really friendly knowledgeable respectful courteous, not here. EXCEPT at the end of my visit BELINDA GARCIA was exceptional if it wasn't for her thie review would be 1 star but she deserves 15!!!!

They make you set up an appointment but they don’t even see you when it’s time they put people before you an use the excuse you have wait 35 mins

Made an appointment for birth control refill OVER a month ago, they called me days before my appointment to let me know they cancelled it because my provider was not available, made me a new appointment just for them to cancel it again two days later. I currently have three days of birth control left and use it for reasons beyond birth control. This is absolutely ridiculous. Called them back within one minute of missing their call to be told the office is closed and it's not even 4:30 pm. Also tried to make a telehealth appointment three times and was told the schedule was not put up yet. Sick of jumping through hoops for basic medical care.

understandably might take a while but overall very lovely people

Went in to get my implant changed out. They were able to give me an appointment super quickly and were so kind while scheduling. Day of the appointment, the wait was pretty quick, and everyone who helped me was again super kind. Turns out my implant was good for another year, but it was giving me heavy periods so they gave me a month of birth control pills to get me back on track. Really appreciate how attentive and considerate all of the staff is here!

Complete lack of consideration for client time. Lack of communication with clients, and a lack of effective communication between staff. Multiple members of staff wandering around while no one is seeing patients, even after waiting 1 hour and 15 minutes past appointment time. This is not the first time this has happened at THIS SPECIFIC LOCATION! being left sat in a room for 25 mins with no communication of how long I am expected to sit in there. Disrespectful and immoral, quite frankly.

Not the most helpful place. You’ll be on hold for a long time to get answered by very dry customer service and no help at all. The person who answered the phone Karen was very lackluster did not recommend anything just straight to the point and bye. Won’t be coming to this place with that entry of service and even more so after reading the most recent reviews.

Been coming here for a few years now and it does the job. They’re always nice and I always get what I need out of it be it treatment, birth control, or testing. Only downside is the wait is long at times no Matter what day or time you go.

I’ve been to many planned parenthoods, and this is the first one that was playing music in the waiting room 😻 It made my experience so pleasant while waiting and just put me in a generally awesome mood for the rest of the day 😊

Set 3 hours aside for your appointment here. Took me over 2 hours to get in and out which annoyed me but I set aside time from reading the reviews. Its not ideal but you gotta be mentally prepared for the lack of time organization. Once in the back, service was good. I had my iud removed which was aggy but dr pappas was kind, patient and good at her job. Pop a muscle relaxer if you're going to do anything with iud tho lol

Worst worst people work here! If you are ever in any pain and you don’t know what it is please don’t even try do a walk in there! This place has Unprofessional workers and providers that don’t have no heart! I walked in this facility 3 different days since they didn’t have close date for appointments. I noticed a lump on my right side of my thighs and it started hurting after 3days which I walked in first day unfortunately they were not able to see me. I tried the next 2 days and now I was having pain and still none of there providers wanted to help even to at least tell me what it was! A patient who walked in after me offered me her spot and still the didn’t want me to take her spot. I have never experienced something like this since I have been a planned parenthood patient for years!

Have tried to make an appointment 3 times over a span of a month and every time I go in they say they are unable to take me … very frustrating and a waste of my time

Every time I schedule an appointment with this location I hope it’s better than the last time and I am always disappointed.. Once you check in you’re still waiting about 15-20 minutes to be taken back then once you’re in the room it’s another 30+ minutes of waiting just to see the dr. I have to constantly look outside my room to see if I’ve been forgotten. By the time a doctor is in to see you it’s already 45 minutes to an hour into the appointment. This is unacceptable and needs a change asap.