So I'm at this holiday inn for a volleyball tournament. My teammates all have rooms and we're looking at each one. It was fun until we reached one room. It had hair clippings in the bed, both the beds weren't made, hair on the bathroom floor, towels all over the floor, the fridge had open cans and the trash was over flowing. I went downstairs to talk to somebody for my friends. The guy said he worked front desk and the best he could do was change the sheets and that he would give us a different room but they were all booked up. He apologized for it not being clean and tried to explain that they're understaffed. I asked for a refund and he said he couldn't do that without a manager. He then explained that his manager was out of town and the refund will go through on the following Monday. The guy was very nice but it seemed like he didn't know what he was doing. My mom asked him if we could have something in writing saying the room will be refunded. She then asked if he could sign off on it (meaning his name.) Maybe it was the way my mom said it but he said, "the best I can do is squiggles" and scribbled a line on the page. I understand that they were understaffed and it was a stressful situation. But what I don't understand is why they would mark that room as good to go when it was a mess. Luckily my room had two beds and my teammates stayed with me. And I will say, all the other rooms were very clean. But had I not seen the other rooms I would be very upset. And I'm sure my teammates were disappointed that they couldn't have their own room. It also disappoints me because this stuff has happened to us before. So please holiday inn, all I ask is that you give better training to your employees and what to do in these situations.

An incredible hotel with affordable rates! Spotless, modern and very nice! They were even able to accommodate a 3+ hour early check-in for me! Incredibly friendly and helpful front desk! The only drawback - the toilet paper roll was installed backwards (OVER, not under!) 🤣😂🤣 kidding!

Bathroom had dog hair and trash wasn't emptied. Milk was sour @ breakfast....this is the 2nd time I've had this happen at this place. Staff is very nice and accommodating.

1st off they tried to charge me before I arrived at the property, when I got there the gal said it was for the $50 deposit which I knew nothing about, however, I informed her It was for the full amount and I chose pay at property for a reason. Then when I did show and paid they voided the transaction and I had to wait for the money to be back on my account. I was not happy to have to pay $15 to park and was not guaranteed a spot if we had to leave and come back. The pool area is very small and the water is ice cold. Shower had no water pressure and my husband said the breakfast was HORRIBLE!!! Not happy for $200 a night. Then I was supposed to get my $50 deposit back at check out, have yet to get that

Was a great place to stay. Only issue was being checked out when we weren't leaving. Had to get a new key 3 times. People are very friendly. We will definitely be back

The staff is fantastic! I called to let them know that I would be arriving after midnight and they had everything ready. The rooms are clean and the breakfast is good. This is my second time here, and I will stay here again.

Just passing through and met up with a family member in the area. Hotel is nicely kept and girl at front desk was very nice. Room 210 was neat and tidy and beds were comfortable. Breakfast was good for premade eggs and expectations were met. Could use 2nd sink in bath for multiple people in room and tub was a bit slippery but otherwise it was all satisfactory.

Stay was OK. Service and location were great but the room wasn't. The room was dirty and reeked of pool chlorine, the floor wasn't even vacuumed. I woke up to a bunch of tiny bugs all over the bathroom sink and shower. Got over charged but didn't have trouble getting it fixed.

Checked in and at first glance the room seemed to be spacious and looked good. Then, we went to start getting ready and started noticing things. There was a good amount of black colored mold in the bathroom on the wall, hair in the shower, dust so thick on the tissue holder I could draw in it, sticky yellow stuff running down the wall by the toilet, white dog hair on the carpet, food crumbs on the chaise, and sticky rings from someone's glass on our side table. For a hotel with a "Cleanliness Guarantee" they fell VERY short. After a couple hours they did switch us rooms but were unable to prior to getting ready for the night. Even in the new room, we were very surprised at the wear & tear level and feel of the rooms with how new the hotel is. The best part of our stay was the guy at the front desk who tried his best to help - but the hotel was very disappointing as a whole.

Just your typical Holiday Inn Express. Service here was nothing to write home about nor was the breakfast offerings that they had. It seems that this is pretty standard in a lot of hotels like this anymore. Most of the time it breakfast bars are not taken care of and there is hardly anything out there to eat. Also it seems that most of the staff there just there to collect their paychecks and really don't care about what the guests need.

Not great. The hotel seems newer, but the room was dirty with hair in the bathroom, Rooms are easy to hear walking and talking. For the price you are paying for location, not the rooms. Hotel seems in a safe area or would easily get 1 star.