The gym is nice. The installations are clean and i do like the open space. I have been a member for 10+ years and I have never seen so many high school kids in any other gym!!! The hordes of high school kids without common courtesies make it really difficult to workout. Not sure why that gym got taken over like that in the past two or three years. As much as I liked this gym I have to go to other locations here and there to get a good workout.

Be very very careful if you shower here. They let the shower walls, black shower curtains, and shower fixtures get moldy and they don't do anything about it until someone complains. They allow cell phone use in the locker rooms even though the signs say they don't. Most of the paper towels dispensers don't work. There is at least one toilet with a bad wax ring, so the restroom area smells like sewage. The locker room is normally around 80-86°, and right now the ventilation seems to be broken in there completely. The hot tub is usually out of order, has missing tiles, and often the chemicals are way out of whack. The family locker room gets water all over the floor from the shower. Also don't stand on the floor in the locker rooms in your bare feet, and I also wouldn't recommend sitting on the benches. It's all covered in carpet in its absolutely gross, I don't know when the last time it's been cleaned. Really wish they would just get rid of the carpet. Rust falling in the pool from the heat ducts above. I like the setup of weights area upstairs it's nice and large, and half walls around it and through the middle give more places to do different workouts and break up the space nicely, and the walking/running track. However much I want to love this place, i just can't. There are often teenagers roughhousing in the weight areas (shoving each other into other people's way, etc), congregating around machines they aren't even using, lounging on the tables where they keep the towels, just being obnoxious. In over a year, I've never seen any of the many trainers stop and confront them. (Yeah, we've cancelled our membership...) Genesis, you need to stop trying to build new facilities and maintain the existing ones.

A company with lack of follow through. We came to the club as a family to get a workout in and one of us had a personal training session scheduled. When we arrived we found the Kids Club closed. No communication. No social media post. No email. Nothing. But they did have enough time to post about their staffs Halloween costumes. A complete disregard to provide services they advertise. We will be looking for a more family friendly gym.

This club is amazing and has truly helped me progress for the better. The staff is helpful and friendly. They offer great support whenever needed. The yoga instructor Jayla is very helpful, positive and encouraging! I would highly recommend this place to anyone! Kris M is a fabulous instructor for everyone.

The gym itself has everything you need for a great workout but the childcare is what keeps our membership. Jenna is an excellent teacher/program director. She genuinely cares for all the kids and learns specific details about each of them and makes them feel special. She has done a great job in her role and I’m happy to leave my kids in her care!

This is a great Gym, i have been working with personal trainer Garret and it has been a fantastic experience. Reliable, solid communication, and very knowledgable. He listens to my goals and helps me to progress towards them. 10/10 would recommend if you are looking for more then just a gym and an extraordinary trainer!

5 stars for the personal trainers and their knowledge but 1 star for customer services. There were at least couple of instances where I just had to shake my head since I became a member almost a year ago. First, if for some reason your gym has an issue and something breaks, and you have no running or drinking water, either close the gym or provide water for free for people who are coming to work out. Instead they were expecting their members to go and pay $2 for their overpriced water in the fridge, absolutely unacceptable. Second, I have signed my for personal training and also been a member for over a year and there was an instance where my mother came to live with me and wanted to come in for a month to the gym before leaving. I asked them to work with me, maybe a temp pass or some kind of discounted membership instead of full year long commitment. They basically didn’t will to flex or work with me at all, so I just told them I might void my membership. They didn’t care. The next thing I know they are giving away all kinds of discounts and introductory specials few weeks later. Just overall, doesn’t give me a good feeling, so not sure how much longer I will stay with them.if thats how they value existing customers and especially the ones who spend thousand of dollars a year, then no thanks.

Phenomenal facilities and great staff. From the moment you walk in everyone’s very friendly and helpful. I am looking and trying gyms in the area to find the right fit for my schedule and the trial passes was a simple process. No pushy sales people they truly want you to make the best decision for you. This is a health club and not your average gym. Although the signs are a bit dated the equipment is top notch. Even during busy hours there’s plenty Ty of equipment available and everything is easy to find. Highly recommend this club!

Nice club. Locker rooms are clean and having a pool and hot tub sound like great options. Terrible customer service. If you want to cancel make sure you have some time. Have to fill out forms to cancel. Have to go into the club 30 days before the billing to cancel. They will not email them or fax them. Also no family passes or friend passes available. Check out the other options out there. This one isn't that great. $25 a person for a day pass..... Crazy expensive. Classes were not convenient times for me.

I’ve been training with Jeff Burris at Genesis Health Club at the Mills Civic location in Des Moines for about 5 weeks and getting some initial impressive results (lost 10 lbs and 12 in) in that period of time. I was a skeptic and not a gym enthusiast at all but I need to loose weight and get in better shape overall. Therefore personal training, coaching and encouragement with Jeff. I have goals to accomplish and Jeff is the best trainer to help me meet my goals. He’s tough but encouraging and pushes you to do better than your best. I simply cannot accomplish weight loss and fitness on my own. My challenge will be to continue to lower my numbers but more important is to maintain the weight loss consistently over time and eventually on my own.

This place has lots of exercising equipment with enjoyable classes too. But the thing that separates them from others is the friendly and dedicated staff especially Lexi. Lexi has been amazing and motivated me to come regularly and a great help . Love the steam room as it really detoxify the skin. I got my husband and gym enrolled too with Lexi and really happy with the decision. Good daycare for two hours everyday for kids so that makes it easier and tempting for parents.

Genesis (formerly Prairie Life) has been my neighborhood gym for more than 5 years. I tried out Lifetime but I missed Genesis so much that I returned after only a few months. Debbie and the staff at Genesis will go out of their way to help you have the best experience. I highly recommend this gym for the great neighborhood, the amenities, community and staff!

Loved the pool! Great for my kids. Staff is kind. Free samples of protein shakes as well! Very spacious, with a good variety of equipment. Will definitely be returning!

Lexi was great on my tour of the facility! She was extremely knowledgeable and helpful. She answered all of my questions and helped me feel at ease about signing up at the gym! Can’t wait to get my membership started!!

Good local gym. Reasonably priced. Gym folks are very welcoming and easy to handle business with. One of the group fitness and front desk folks (Kade) has been always helpful getting my questions addressed.

Mill Civic Genesis is a great place to work out. It has a very positive attitude and the people in the gym are very nice. The first time I started working out I was helped out to fix my form. Lexi is a very helpful and encouraging worker at genesis!

This is the most amazing club, all staff is super friendly and club itself is always clean. Very uplifting and positive environment which is really helps motivate me to workout. I would recommend this gym to anyone who wants to be surrounded by genuine people with a common goal of bettering themselves.

I have been to gyms all over the country due to being in the military. This is by far my favorite. With the exception of a few pieces you'd only expect to find at a hardcore BB or PL gym, they have everything you could want. It's never been too crowded that I felt I couldn't get a good session in. I really appreciated the indoor track during the winter months. I never used the pool, sauna, hot tub, or basketball courts...but they have them! Special shout-out to team member Thomas. He learned my name and it made me feel welcome whenever he'd say "hi." He also saved my workout one day by letting me borrow his headphones. Stellar staff, stellar facility, and a great price. Also, it actually feels like a gym rather than the overpriced social club for people who care more about their fit than their lifts, Lifetime Fitness.

I am a new member and haven’t been to a gym in 3 years. This gym Has many amenities including a lap pool and lots of cardio equipment. I signed up for personal training sessions to help acclimate myself back into the gym. Outstanding trainers with a wealth of knowledge. I love this gym. Oh and it’s in a perfect location. 😁

I’ve enjoyed working out at this gym the past few months. It is relatively clean (besides the pool) and not too busy. The biggest downside is that the indoor pool is very dirty and not pleasant to swim in. I got the gym membership mainly to swim here, so I am quite disappointed that their pool is not up to par.

Great team eager to help anyone in need of assistance. The kids club is awesome, my kids never want to leave. Jenna, always is so kind and makes me feel welcome. The team doesn't make me feel like I am burdening them with my kids, which is very comforting. The building itself is very clean and nice looking. Every is in great condition. Very impressed with everything and everyone there!!!!

This gym is great! Love the DL platforms and squat racks without mirrors. The best times to go are between 11 and 3. The daycare is a major highlight. You can bring your kids for 2 hours with your membership, and you can trust that they are well taken care of! Missy and Paige are the best and love your children just as much as you do!

The class instructors are very knowledgeable and go out of their way to help you. They challenge you to the next level and never present the same set of exercises twice - they always change things up! Liz, Shervin, and Kim are who I take classes from!! They each get. 10+ from me!They’ve been accommodating as well as sympathetic to my personal journey through rehabbing with my shoulder. The support has made a huge difference. I’ve often thought I need to give them my co-pay😊!!

Love coming here. Been coming to this club since November 2020 and I have only good things to say. Staff is very professional and knowledgeable. The club is always very clean. The sauna and steam room are always clean. Couldn't recommend more. The only complaint I have is, it can get quite hot inside on warmer days.

This club has so much to offer. Indoor/ outdoor pools and one on my favorite work out machines a lot of clubs don’t have!!!

Very clean gym area and locker rooms. Friendly staff. Great equipment.

I’ve experienced this club under three different managements. It’s never been as muggy as it is now. They could crank up the AC a bit so it’s not such a nightmare to try to cool down and get ready for work in their locker room. Overall, it’s an ok place.

I can only comment on the Merle Hay location for Genesis Health Clubs. The child center is great with my baby. I did hear that they aren't requiring them to do diaper changes now which is troubling. And I have heard some disturbing stories about one of their other locations leaving a baby in a poopy diaper twice (heard first hand from the mother). The aquatics and yoga classes are great. Gym is always tidy. The personal trainers I have worked with have been nice and knowledgeable. Overall it's worth the price.

I have been a member for a long time here. The club is generally clean and the attendants helpful. The locker room is in good shape and the aerobic equipment works most of the time. I do have an issue as I try to be at the gym at 5am most everyday. The current opening attendant waits until just about 5 to open. Today as other days, there were approximately 30 people waiting to get in. Others have opened 10 or 12 minutes early which is a great help. Many of us are on a schedule and an extra ten minutes makes a big difference in how we start our day. A little help from you would be greatly appreciated and go along way towards increasing a positive attitude about the club from your members.

Really quite affordable for everything that's included. There's an indoor pool, outdoor pool, hot tub, additional hot tub in each locker room as well as a sauna and steam room in each locker room(only the case with this specific location), their equipment is noticeably newer and higher quality than the other locations around DSM, and my favorite part of it all is the staff. The trainers are extremely friendly and knowledgeable, they're always around if you need something or have a quick question. Same with the rest of the staff too, always polite and helpful. I can wholeheartedly recommend this gym.

I love Genesis Mills Civic so much!! I highly recommend this gym especially for families that have children! From the workout rooms to the awesome pools! Super nice and friendly staff that goes out of their way to help their members. They also keep the gym nice and put together and clean! My favorite part of the Genesis Mills Civic is definitely the childcare and activities they have for my five children! Missy the childcare director is absolutely amazing and that’s putting it lightly she always takes the absolute best care of the kids and plans such fun activities for them!! My kids get SO excited to go to the gym specifically to the “kids gym” they always have such a blast! Missy and her staff always make you feel so comfortable when you leave your children in their care!! I am so happy my entire family gets to go to a gym where there is so many things to do and to have fun! Also we love the pools and swimming the basketball courts such a fun atmosphere!! Highly recommend Genesis Mills Civic especially if you have a family!!

I love Genesis Health Clubs! The club itself is very nice (mills civic) but what makes it special are the people, from front desk to courtesy to staff to members, it’s like a big family. Shannon in membership has always gone above and beyond to the people I have referred to the club. I have developed many friendships over the years at the gym, all while getting an excellent workout in!

Jeff the fitness maestro ran a smooth fitness consultation, exceeding all expectations. He is kind, smart, and gifted at creating a shared vision with you and getting you pumped about your goals, making them feel attainable. I got a sweet deal on a PT package and was set-up with the perfect trainer. I asked for a total transformation. He threw in a nice muscle tank and a generous amount of exclusive sessions with him - letting me know that he’s got me all the way.

I’ve been a member for many years but until recently, didn’t utilize the trainers. I would design my own workouts but felt I was in a rut. I started working with Jeff Burris a few months ago. After an initial consultation to review my objectives as well as identifying strengths/weakness as it relates to my overall fitness level, Jeff constructed and worked various routines with me. I’ve been pleased with my overall results. After about three months, my body fat decreased from 12.9% to 9.3% and my muscle mass increased from 39.7% to 41.6% . The improvements can be attributed to my workouts as my diet did not change. Thanks for all your help Jeff!

I used to go here when it was prairie life fitness, and when I moved back in the area I wanted to restart my membership. I wasn’t aware of the change to Genesis, but I still think it’s the best gym in Des Moines. King was also super nice and helped me get my new membership figured out. Recommend!

I decided a year ago to work with personal trainer Jeff Burris here at Genesis. My only goal was to lose weight. Wow, what Jeff has instilled in my mind goes way beyond weight loss! Not only have I lost 32 pounds, lost 15 total inches overall, I've been able to cut my prescribed meds in half! He has helped me  with confidence and consistency. Jeff has taught me proper form and a sustainable routine. My sessions with Jeff have been no nonsense-get it done. He's tough and that's what you want! At times if I struggle through a set of reps he says "You've got this, don't quit on yourself!" Powerful words! Jeff is definitely a 5 star trainer!

Genesis is a massive gym, easily better than any commercial gym in the area. It gets kinda busy but I’m never held back from getting my sets finished because of the people here. Speaking of that everyone that goes here is extremely respectful, and is always willing to help out with lifts. Trainers are available WITH THE PRICE of your membership. No additional cost, amazing services, especially for newcomers.

Great, clean gym! The staff is all nice and friendly. My family and I got personal trainers and they were awesome. Training with Jeff has been fun as he is very attentive and motivating. You can tell he loves what he does.