This is an excellent location. The staff is nice and all equipment is clean. The locker rooms are very great also.

Open 24/7 only 4 days a week now. (unless you drive 30-40 minutes away, no respect given to the 3 south locations members, all three are closed early three nights a week) They can't have just one $10 an hour person sit and read a book at the front desk a few more hours a week? (like until 11 pm versus 7 pm) They also let all the high school and college kids have free memberships for the whole summer, packing the gym too tight for 3-4 months.

Canceled my membership a couple of weeks ago. I went inside and paid with a credit card and I was told my membership would be good through early December. Kept getting texts saying I owed money AFTER I had canceled and paid in full. I called the 800 number they said I had a late fee and my monthly fee I owed….. I told them I already paid it ,explained the situation, and she kept telling me that I owe money, so I hung up on her. So now I drive to planet fitness show them that I paid. It seems I paid a day after the cut off (which I was not told when I went inside the facility to cancel my membership ) and I owe another month of dues plus a late fee of $10. I said I’ve already been in here I paid and I canceled and refused to pay this. I was told that I would probably be hearing from the Higher-ups , I’ve been with them since 2018 I can assure you I will not become a member there again

I said a fight today at work the gym a manager i Believe attached an employee today, I talked to the GM and she replied that the employee was released. The guy who attached him is still employed. I don’t feel comfortable at this gym anymore and I feel like it filled with felons.

Considering that the pandemic is now coming to an end, I am not sure why on Sunday, they are closed at 7pm. Keep in mind this is still broad daylight. After realizing that what was once a 24 hour gym nation wide is now closed at 7 all over St. Louis I waited in the parking lot across the way to see if it was because of low attendance. I saw in the final 10 min no less than 7 people get out of their cars only to be told the gym closes at 7pm sharp. There were still people pulling up clearly confused after the last employee left. The way my life is scheduled, 7pm on Sunday has become the perfect time for me to go to the gym I am assuming that is the case for these individuals as well. Like it says on their website, 'We work to fit your schedule, not the other way around.' I would get maybe 10pm send workers home but when you still have people that pay their membership trying to get in, don't you think it's time to go ahead and open things back up? Every other PF in the area is closed as well as such I am assuming they're all owned by the same individual. It's a nice location and all, clean, and most stuff is not broken, and the young people on their phones at the front desk are standing there being aloof as is what I expect in the ambiance of a gym, but there is no reason I should not be able to go to a gym that I pay for at any hour when it is daytime.

The gym was great! Lots of space and clean equipment. I didn't have to deal with any "lunks" as they put it👍. Pretty pleased with the lifting experience. Management lost it for me though. Not having hot water is one thing. I get it, things break. To not even have a simple printed out sign letting us know that before getting sweaty and in need of a shower. Is straight up just not caring.

Nice, semi clean, friendly staff. Only issue is they close at 7 pm on the weekends....?.which is an inconvenience....there seems to not be enough equipment, even when it's not too busy. The exercise bikes are a complete mess and need attention....terrible. The bikes are replaced. Only some of the new ones are "out of order"....

They will not let you cancel your membership so your forced to pay forever. This should be illegal!!! I have been trying to cancel since September. I live in Delaware and they made me sign up for their location when I was traveling this year.

Large gym. You'll never have to wait for a cardio machine. I do have to wait for a weight bench or other weight machines occasionally fury busier periods. They're dumb bells only go up to about 70 or 75 and the curl bars done go very high (dont remember the exact limits). My biggest complaint is that they don't open until 7am on the weekends. It would be great if they opened at 5, but even 6 would be okay. I get up early for work and that occurs on the weekend. It would be great to get my workout out of the way before my kids woke up. In addition, they where open early on the weekends when I first joined, but that changes suring the pandemic. I really might go somewhere else because of it.

I am from out of town and have been having an issue with my app not working to be able to scan my ID pass. I go to Planet Fitness all over the country and everyone has been very kind in helping me login and also use the chairs with my black card number. Here is a diffrent story the first day I came and explained about my app the staff gladly helped me out letting me come in and also use the massage chairs. today a diffrent story. They were her help saying its not there problem I need to cal my home gym in AL witch I did and they gave me a new sign in number. He signed me in saying I could work out but not use the black card things. Confussing but whatever. so I went to start my workout. After stretching and getting tarted on th treadmill the manager came over very aggressively and told me I need to get upfront now to figure this out. I was shocked but said ok, once we got to the front he was saying that I was denied access. but went anyway I needed to leave. I asked why can we not figure this out he just kept saying very aggressively "you were denied access, Its not our problem its your home gyms problem" Keep in mind I travel the country and dont go to one location more than the other. I said "im confused what's going on" he kept saying "yeah, you are confused" my husband uploaded the app outside and logged into my account and got me the barcode I needed. We went back inside and he's ;ike "what are you doing" I showed him my barcode and he yelled. "nope not today" THIS IS NOT CUSTOMER SERVICE! we just tuned and left. I pray for someone to help this guy because his poor employees were cowering.the day before I also sat in the lobby overhearing the same manager talking very badly about his employesss and how "no one will work for me doing those things" super unprofessional to talk to your employees about anything that is going on with others. I was embarrassed for them.

Went twice as a guest with a Black Card member just after the holidays; the gym was nearly empty late at night. The first day, nobody was at the front desk (so even though we couldn't figure out how to scan my guest pass, I was able to just walk in with the member anyway.) The second day, there were a few people behind the front desk, and one of them helped show us where the guest pass was. The equipment was clean and easy to use. The locker room was also clean. I'm giving 4 stars instead of 5 for two reasons: 1. As others have mentioned, the gym is open 24 hours on some days of the week, but not all of them. That's inconvenient and complicated. 2. The gym (as with all Planet Fitness locations that I've seen) is filled with only two rows of weight machines (along with a row of free weights), while nearly half of the space is wasted by dozens and dozens of treadmills, elliptical machines, and bikes (which are usually mostly empty.) I can run or ride a bike outside; the point of a gym membership (for me, at least) is to access the weight equipment that I don't have access to at home. I'd rather have more rows of those so I don't have to worry about crowding as much. Overall, I don't live in the St. Louis area right now, but if I did, this location would seem pretty ideal. I appreciated the non-intimidating atmosphere.

Love the private showers with attached dressing area. I wish all the Planet Fitnesses would have this setup. Water pressure could be better. Great deep tissue massage chairs. Staff is friendly. Good location. Adequate parking rather flat.

Nice location and great employees but the hours. Blah. Probably changing gyms soon because I like going late and closing at 7 on Sunday doesn't work with my life.

Love the early morning workout with peace in quite very clean and the two ppl working very friendly

Just recently got back in the gym after few years. I'm a returning member, and Planet fitness is better than I remember. Very flexible hours so you can get your workout in pretty much anytime. They have plenty of space, and equipment. The Hydro massage beds are awesome after a workout. My only complaint is I wish they had a second leg press like some of their sister locations.

This is the nicest Planet Fitness I’ve been to. The facility is large and they have more equipment than other Planet Fitness locations. They have a lateral raise machine, the urinals are separated with walls—things I haven’t seen at other Planet Fitnesses. One recommendation, the AC needs to be set to a lower temperature. This is the hottest gym I’ve been to. People are working out and sweating here.🙂 Large facility. Polite staff. Well taken care of and clean equipment.

Crestwood MO location is clean and well maintained. Not too busy before 7:00 a.m. They installed all new cardio equipment on 8/14/23

Love love love these folks at the Crestwood, MO location. So kind, involved, keeps the place spotless and invested in its members

I assumed (shame on me) thinking I could show up and try the gym for a free visit prior to deciding if I wanted to join… most big box gyms, and even boutique gyms offer this. They don’t offer a free visit to try out the gym. The only way a potential new member could try the gym for free would be if they came with a member….THEN you can try the gym at no cost. In addition a one-day pass is $20, when I could sign up for a monthly membership for $10. Seems totally ridiculous to me.

Could use more dumbell weights, and barely anyone actually cleans any equipment after they use it. Maybe a bigger sign to tell people to clean it when they're done using it, it's pretty gross to use a bench where someone left all their nasty sweat behind.

Nice gym.Clean,good machines,lots of room.Should of joined a long time ago

The fitness crew are very friendly, professional and caring about your experience and progress on the gym. I look forward to work with them for many months to come.

I like this gym. It's super clean and equipped well. Staff is great too

The staff, people and energy is welcoming a welcoming one. They are very engaging here and they make life easier with the advice and training they give.

The fitness crew are very friendly, professional and caring about your experience and progress on the gym. I look forward to work with them for many months to come.

I dont know who trained employees on how to answer the phones and the proper way to issue farewells to customers. But the girl answering on 6/24 today could use a refresher course. She sounds like she's a ton of fun at party's. Next time don't sound inconvenienced because you have to answer a question, God forbid you do your job correctly or with enthusiasm, then just hangup before I could ask another.

This one is very large, and had many machines other places don't have. There is plenty of room to workout and facilities are kept very presentable. Only issue I had was a functioning shower head, and the water pressure plus the time it took the water to heat up. Other than that great experience, solid recommendation 👍👍.