The staff was all amazing and that's why I am giving this two stars. My time in the ER was for something that could have been very serious. The Nurse checking me in was amazing and noticed I wasn't doing well and got me ahead of the line for an EKG. As I stated the staff was all amazing. However the fact that I had a IV placed in a waiting room and had my fluids in a waiting room was weird to say the least. After 2 hours of waiting I finally saw the doctor in the waiting room. She was super nice and friendly. She ordered all my test CT, x-ray and blood work. I sent a total of 6 hours plus before being discharged and still never had a room. I was then discharged from the hospital in the waiting room. I understand Hospitals are overwhelmed and understaffed. I appreciate and very grateful for the staff. The rating is primarily based on the lack of space to treat patients.

Not the first time i come into this hospital. I hv other hospitals that are closer to my home, but i always come to this one because of the staff. This visit was a little different though. EVERY single staff member was very considerate and polite, despite the circumstances of every patients emergency. I can't stress the amount of politeness and concern they provided me at this visit alone. Even with my pain and discomfort i made SURE i got everyone's name who attended to my needs. Love the staff here. And if they read this, thank you for caring about ur patients and making us feel better. Your dedication and hard work is GREATLY appreciated. Great job to all staff Dr. Jacobson Admitting: Maria and Ana RN: Chelsea Dr: Usman CtScan techs: jazmine and Roman Ultrasound tech: Jennifer Discharge nurse: Lizza

I can’t put into words my gratitude for Shannon my doctor who treated me. She was beyond knowledgeable, professional, and kind not only with me but what I saw when she was treating other patients was absolutely outstanding. The waiting room for the ER was beyond busy, Shannon treated myself and others like we mattered and she addressed my health issue and truly changed my quality of life because she cared. Jessica the billing coordinator in the front of the ER was also so kind and showed true professionalism throughout, when you find yourself at the ER most of the time you’re having a very bad day and it’s Doctors like Shannon and professionals like Jessica that can lift you up and restore hope and comfort and for that I’m forever grateful. Thank you so much Dr. Shannon for caring and treating myself and other patients like they matter 💙

I went in to check on some pregnancy symptoms that were not my normal and I ended up staying hospitalized till I birthed. I got to know many or the nurses and doctors and was SO impressed with them! They took great care of me and even took the time to listen to my concerns and answer all my questions along the way. If I had to go back and do it all over again I would walk into this location again! Always advocate for yourself and feel empowered over the care you are getting⭐️

Awful doctor but great nurse. I was diagnosed correctly and moved from Triage to ER very quickly. I had severe gallstones incredibly painful. Spoke with the nurse and had an ultrasound almost immediately; however after that, I sat in the back in a chair for hours without one word spoken too me. There’s nothing worse than feeling forgotten about. Both patients on either side of me had the same experience. It seems like a place where you need to be borderline obnoxious and complain in order to get things moving. So much can be resolved if the staff would simply say “I’m sorry, it’s busy today and we’re doing our best we haven’t forgotten you.” Instead , you sit there watching nurses doctors and assistants deliberately avoiding eye contact and pretend you’re not there. Then you get stuck with “Did they forget me?” or “are they going to get mad if I ask?”or “If I go to the bathroom and the doctor comes to talk to me when I’m gone, will it be two more hours?” It sucks to be treated that way. The worst part was the doctor. She refused to answer my questions and seemed even more upset about my having questions. Just a cold person. The insurance/payment staff was pushy and wanted to take precedent over medical treatment. There’s plenty of details I would like to rant about but the general review is staff doesn’t work together and has a “that’s not my job” attitude. I would go to another hospital in the future. I hope for a future chance to criticize the doctor who saw me. Prior to leaving, I did get good advice from my nurse; she seemed to even apologize for the doctor and had very empathetic response to my situation. The nurse and initial triage nurse were the only bright spots. Go to a different hospital if you have enough time.

This Hospital has five stars all the around. The E.R. doctors and nurses were amazing. The nurses on the first floor 185 and 181 have been nice I had the best food and choices. My room was kept spotless and cleaned daily. The procedure process for transport back to my room and making me at home was smooth. I also was visited by a nurse manager or charge nurse daily to check in on me and take care of all my needs immediately. I would absolutely go to this hospital over Themcula Valley for care!!

Attention to detail, caring, committed, and friendly team. It's a great hospital! Every nurse here seems to be great at what they do. They do their work with passion and care and it's evident through my interactions with them. I gave birth here and had to stay overnight a few nights. We've checked on our little baby in the NICU and there's a dedicated team watching him and taking care of his needs 24/7. I feel like he's in great hands. Rooms are very clean and spacious. Food is surprisingly very good. I have always imagined that hospital foods are bland and unappealing but the kitchen staff has impressed me at this hospital. I highly recommend considering going here if you are pregnant and planning which hospital to go to when you need to.

Hands down best hospital. Surgery was amazing, sterilizing amazing, staff help and caring. Was very great on pain management. My little girl had jaundice and heart condition. They were in it. I would highly recommend this hospital to everyone. Recovery my spouse and baby was able stay with me. I have never had that but they do it here :)

We came to this hospital last night, for a checkup after getting in a car accident. We were seen quickly, had blood work done quickly, and even had all tests done quickly. The doctor gave us the results, and said that they were done and he was going to write up the discharge paperwork so we can go home. This is where the point value goes down. At other hospitals discharge paperwork is usually done within an hour after speaking with the doctor for the final time. We waited over 2 hours for paperwork. I asked the ER front desk twice, to put in a note to the doctor to do the paperwork, they didn't do it. We ended up leaving on our own accord because of the attitude of the front desk. We would of stayed, if they would of communicated with the doctor, or put in a note like I asked. They treated us with such disrespect towards the end we won't come back.

My nurses were amazing. Heather at surgery intake kept me informed and talked with me. Rosemary at out take was so kind and respectful. They were both so sweet and took excellent care of me. I can’t remember her name but my surgical nurse was outstanding. She held my hand as I drifted off to sleep. So friendly and up beat!!! Loved her!!! Overall, fabulous experience. I love Dr safie!!!

Best hospital In my 65 years. Everyone is courteous, kind. I can't think of anything negative to say. Excluding parking area, I came in via ambulance so have no idea. I need to give a special shout out to ICU, All the nurses go above and beyond. Housekeeping workers smile at you, not often does one encounter pleasant workers. From emergency room to discharge I have no.complaints. Professional .

Recently delivered at this hospital and I couldn’t have imagined having a better experience!! All of the nurses, doctors, mid wife, techs and nurse assistants were amazing in both labor and delivery and postpartum! They were all very informative and helpful the entire time! Grace was our nurse for 2 days in Labor and Delivery and I couldn’t have been more thankful to have her! This was my first time having a child and she made everything less scary and as pain free as possible by making sure I was comfortable the entire time and answering every question that I had. She even made sure my family was just as comfortable and noticed when I was nervous and comforted me until I wasn’t! Grace went out of her way multiple times just to put my mind at ease and was very attentive, noticing everything as soon as it happened. She had a positive and fun attitude the entire time making it a stress free environment and it truly made a giant difference. I couldn’t asked for a better nurse and will always be thankful for Grace! Thank you Rancho Springs for the amazing experience with having my first child! I am so happy to have found such a great hospital with an amazing crew to trust with welcoming my little ones!

Southwest Healthcare helped bring our beautiful baby boy into this world and we are so incredibly grateful! Tabitha, Aime, Shauna, and Michele S. were the most amazing Labor and Delivery / Postpartum nurses. They were knowledgeable, personable, and so encouraging! We had so many nurses during our 4-day stay and some of them weren’t as attentive or efficient as our favorites, and as a result, we had quite the journey getting our little guy here. Although it wasn’t quite as seamless as we were hoping, we are over the moon and we feel so blessed that he arrived safely! The amenities and meals were great as well!

Emergency department just like any other one around Riverside County; very overwhelmed, understaffed, with a lot of youngsters with very amateur personalities. They misdiagnosed my father when he was clearly having a stroke. They failed to give him the clot blaster which caused him to lose a third of his brain. They admitted him to regular room while he was actively having a stroke, and they thought it was UTI. They started him up on Antibiotics, and disregarded the clear indications of the stroke. The following morning and because i insisted that he get an MRI to figure out the issue, they finally took him in for an MRI. They started him up on blood thinners the following day, which led him to have a hemorrhagic conversion few days later. The speech therapy team kept on telling us he was ready to start eating and drinking when he was aspirating the entire time. The discharge order were placed three weeks later despite my father continuing to struggle. He was discharged with a cough which in addition to aspiration turned into pneumonia. He was then airlifted to Riverside university hospital where he had the cardiac arrest. All because the geniuses in the ED chose not to give him the clot blaster. My father was a healthy active, independent individual all his life, now he’s completely disabled and in and out of hospital and post acute facilities. I don’t recommend this hospital or any hospital in the riverside county unless it’s something minor.

I had my baby here three days ago. My overall stay was 8 days. First and foremost, the labor and delivery staff is AMAZING! I came in with a scary situation and all of the RN’s were so kind, sweet, and encouraging. You can tell they genuinely care and enjoy their job. You’re beyond lucky if you get assigned Karen R, Chelsea, Shauna, or Sheila as your RN. Those four women made the entire experience a good one… they reinforced my decisions and made me feel safe. The only thing that I did not like about my stay was the postpartum area. The RN’s on that side of the hospital are completely different. They’re strictly business/do my job and get out type of people. They don’t care to get to know you or make much small talk. The only woman on that side of the hospital that I will say was genuine and caring is Laura. Overall, the hospital is great but I do think that postpartum care is important and the people caring for mamas with newborns should lighten up a bit.

This hospital is nice and clean. All of the workers were nice. The equipment was clean and up to date. I like this hospital. My nurse Jodi was Awesome. Bryan and Mary were good too. Anavar...he was good too.

Pleasantly surprised that even though the ER was very busy on a holiday weekend we were able to get in and out in 'only' 2 1/2 hours. Our previous visits (with much less traffic in the waiting room) ranged up to 9 hours. The staff, as always, was polite and considerate, though social distancing was an issue with a packed house, with seating extended into the hallway near the restrooms. Whatever procedures/ protocols have been instituted since our last visit, it's obvious that it's working

From check in to discharge, the experience was as good as it could be (considering surgery). The surgery started exactly on time (when does that eve happen?) The nurses were excellent- caring, friendly and upbeat. The anesthesiologist took plenty of time to talk with me before the procedure. And of course, my doctor was great

Dr. Brewer demonstrated exceptional proficiency during his shift, and I consider myself fortunate to have been under his care. His profound kindness and compassion were evident throughout the interaction. Notably patient, he accurately diagnosed my condition, prescribed appropriate treatments, and subsequently verified the diagnosis. His communication was thorough and comprehensive during the discharge process, contributing to a seamless visit. The quality of the staff was commendable as well, including two exceptional nurses and a particularly compassionate LVN, all of whom provided excellent care. Despite the necessity of utilizing two chairs for rest due to bed unavailability, I did not find this inconvenient, as the well-being of another patient took precedence. I express my gratitude to Dr. Brewer for his prompt and attentive medical attention, which resulted in an exceptionally positive experience.

Went for an ER visit due to a cardiac event. The ER was immaculate. Their setup is completely efficient. They take your name and symptoms and then you go to the waiting room. Doctors come out to evaluate you almost immediately; before you’re even registered. That too was a simple procedure. And then various doctors come grab you from the waiting room to run tests while you wait comfortably for the results or in my case the next round of tests. I left feeling heard and the all of the staff were very kind and calming on what was otherwise a scary day for me. So glad I chose going to visit this hospital as opposed to others in my area.

Doctors and Nurses are great, immediately came to the lobby and took us inside the ER room. They did not hesitate at all, immediately started taking action! The only thing I was not satisfied was, they need to have an MRI on site, not wait to bring one from another location. This is an emergency room, not urgent care. My wife and I had an emergency, time is vital in certain situations, making decisions in a time limit make a big difference when you have lab works results in your hand ASAP. Fortunately , everything went well. A big thank you !!! to the entire emergency room .🤗🤗🤗

A very impressive experience! The attention to personal,detailed care was excellent. The nursing staff were all very professional and caring people. Dr. Tito Gorski is an excellent surgeon and warm human being. My recovery room nurse, Tracey Semrow was very attentive, empathetic and very professional. She happened to be the supervising nurse and her interactions with her staff showed terrific interpersonal communication skills. The team seemed happy and everyone worked well together which made for a very pleasant stay.

Did not even know this hospital existed. But staff was excellent, and we all had great conversations. Surgery went well, staff there was a lot of fun, especially the lady from Nigeria. I really appreciate my night nurse aid , Bryan who worked tirelessly to try and get the bedside machines to stop beeping. Jamie, Tuesday nurse was overloaded, she worked very hard. Got very little is any sleep with my very sore arm due to surgery. Bad points....having to share a room the next day, beds are not comfortable, and the discharge took hours. I was told at 10 am by resident DR papers would be signed. I did not get discharged until 3:45. Thank you

My mom is here to have her GullBladder taken out, and for being from outta state even tho Hemet is our home town but we now live in Vegas you tend to be hesitate bcuz you know how certain hospitals treat patients in Vegas then having to say ok here we are at Rancho, so hospital staff has been absolutely amazing her nurses have been above and beyond great since day 1 of her being here so June 30th... BUT now it is july 4th and this new crew is the absolute worse. Its like we went from the A-team to the F-team. These ppl are rude. Ask for assistance, and you are bothering them and no its not the keep bothering them assistance, it honestly went from taking care and all about her to almost nothing. Like i get it you do have ppl who come in and are over barring but u nurses took this job or i should say you should have taken this job to help ppl not for the pay check. And believe me you can tell the difference in staff. But her 1st crew with her main nurse as Yurrina OMG THE BEST LADY AND THE OTHERS THAT ARE WITH HER ABSOLUTELY GREAT THEY CARE. this other crew i would trust with my dog. This experience for my mom is like night and day. 2nd crew she ask a question and they make her feel stupid. And no this is not a over the top description. Example... she had to go to the restroom and she needs the machine disconnected from her iv, she didn't need it to go to the bathroom ... so i ask the lady can you come in and take her off the machine, so instead of undoing the iv she unplugs the whole machine for my mom to take smfh like she could have done that herself. Then she walks out with an attitude about it. I didnt catch the ladies name but i hope you correct your ways lady cuz patient care may not be ur avenue. And we are still here as i type this so this is a present experience. RM 169B. Let me say that Jessie is the only nice 1 we have seen on this other shift of ppl.

Before last night, I have always heard terrible stories about the ER at Rancho but last night, I had to take my one year old daughter because possibly RSV. With the experience my daughter and I received, it was the complete opposite of the stories I heard. Everyone from the nurses, Respiratory therapists and doctors, they were amazing with my daughter. We had a very long time but they even made sure I was comfortable and had all the snacks I needed. Thank you ER Department for taking care of my sweet baby girl. It was very busy but y'all were very attentive and caring to your patients.

They are very quick to service you and do all the tests needed based on your situation and the staff is friendly, however I wish there was a more efficient and better system to get you out of the hospital within 2 hours. I was there for 6 hours just waiting on results. They have to find a way to keep people moving in and out…it gets very crowded and depressing to watch all the sick people looking like they are suffering. Makes me not want to go back.

Out of 12 to 15 hospitals I ever been to in different states due to military relocation, this place by far is the most memorable and stunning. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ five out of five stars. The OB staff here is by far more generous than 99% of other locations. My Nurse JAHNIECE was extraordinary, marvelous, sweet, super knowledgeable, and kind. As a first time dad, she made this process memorable and relaxing. The staff here was stupendous. Definitely HIGHLY RECOMMEND coming here to have your child. The care that was placed in us was fascinating. The way they handle changing over with personnel and letting you know, is super informative and thoughtful. Just want to tell the staff, thank you.

I came to the E.R in a lot of abdominal pain. From beginning to end I was treated with respect, kindness and care. My ER nurse was Maria . She was great! Then I was admitted and my new Nurse ( night) was Andrea and she treated me excellent too. The next day I had Anka and she was awesome and made me feel very well cared for and important! My drs all were great! All staff made a scary situation for me better and eased my anxiety while I was there. Always a good experience here!

We were very pleased with the care my husband received at Rancho Springs Medical Center. He was admitted for observation with very high blood pressure and possible stroke and after a CT Scan and MRI were done showed a mild stroke. We thank God there was no major damage. During his stay he was shown compassion, kindness and professionalism for which we are grateful. Thank you Rancho Springs medical staff.

The ER staff was very friendly I was brought back fast and cared for quickly and professionally. Miguel was my ER nurse he did an outstanding job paying attention to my issues and listen to my needs. After surgery I was cared for by nurses on the med/surge floor. Jem, Gary, and Jodie were outstanding as well they were very caring and attentive. I would recommend RSMC to all!

Honestly had a great experience at the Rancho Springs ER. I’m a disabled veteran and chronically ill with a few serious health issues (PACT act anyone?) and I was treated humanely, with respect, and by a great and knowledgeable medical team. They had my pain and other symptoms under control, and I was in and out in four hours. One caveat is that I came in via ambulance due to my symptoms, so that I’m sure contributed to how fast I was seen, but the care was beyond excellent. Thank you, Dr. K, Dr. M, and nurses John and Bryan! You guys rock!

The hospital's commitment to cleanliness and comfort was outstanding. The labor and delivery rooms were impeccably maintained, creating a serene and supportive environment for our family's special moment. The communication from the hospital staff was clear and timely, addressing our questions and concerns promptly. They genuinely cared about our experience and provided us with the information we needed to make informed decisions.

I've been here twice now, the staff is just wonderful. Sweet and caring. Thursday, I had Turbinate surgery, this was an outpatient procedure and as such I had to register with admitting, which no one told me. My friends brought me at 7:30 am which I was instructed to do, no one there until 8:00 am. So checked into Emergency. They told me to wait in the waiting room and someone would come and get me. Didn't happen, I am very hard of hearing and they called on my cell-phone which is miserable to answer, told me to go to the desk? No one knew who I wanted and told me to wait in the waiting room once more. I did so and then made it over to Admitting, told her who I was, she said ok wait in the waiting room, we will come get you. Now at this point it was 8:45 am and I was scheduled to have surgery at 9:00. Seems as though the front desk is in a bit of a mess of late. Anyway, otherwise I was treated beautifully and as I said you have wonderful staff, for this I am grateful. The procedure went well, no complaints there. Maybe because the hospital is under construction could be the reason things are disorganized up front? Not unappreciative, love the hospital, seems things don't get smoothly anymore. Thanks for listening.

My goodness I don’t even know where to start. I came here to have a surgery done and my nerves were all over the place. From admissions to the Time I was wheelchaired to my care every single person I encountered were so, so nice. It’s a clean hospital! I’ve been in hospitals where the energy feels dark but I didn’t get that feeling here. All in all, thank you to everyone that helped me. Your kindness, compassionate and empathetic personalities more that you can imagine.Thank you.

The Nurses at the Southwest Healthcare Ranch Hospital was very nice & helpful. They were very generous & knew what was wrong with me. I want to thank the Nurse that was in the OR room that hold my hand all though the surgery. The Nurses in the recovery room was so so wonderful. They brought me ice water & Apple Juice. The rest of the nurses lunches smelled very good. This Hospital gets 5 stars.

I am beyond grateful for the exceptional care I received at Rancho Springs, during the delivery of my first baby. From the moment I arrived, the staff greeted me with warmth and compassion. The doctors, nurses, and support team were incredibly attentive and made me feel safe and supported throughout the entire process. Their professionalism and expertise were evident as they guided me through each step, ensuring both my baby's and my well-being. The quality of care was outstanding, and I was impressed by the hospital's commitment to using advanced medical techniques and technologies. The cleanliness and comfort of the facilities, including the beautifully designed labor and delivery rooms, further contributed to a positive experience. Additionally, the clear and timely communication from the hospital staff, both during prenatal visits and during the delivery itself, provided me with reassurance and valuable information. The postpartum care I received was exceptional as well, with the hospital offering various support services and resources to aid in my recovery and adjustment to motherhood. I am forever grateful to the entire team at Rancho Springs for their dedication, expertise, and kindness. They played a significant role in making my journey to motherhood a truly memorable and joyous one.

I was very apprehensive to stay in a hospital for more than 1 day. Due to my major surgery on colon, I had to stay 4 days. My hospital was very pleasant! The staff was very attentive! Housekeeping was in everyday to wipe floors, sink,faucets. Etc. I was very comfortable the entire time and food was a surprise also. Not gourmet but good.

Since I checked in, the treatment of the people was very kind and they treated me with respect, went for a problem with my foot, they took an X-ray and referred me to my primary doctor. This is the second time I have come to this hospital, and I also like it because the wait is not as long as in other places.

The reason why I give it a 5 stars is because. Everyone was so nice and helpful. I also was seeing right away by the Doctor. She ordered some test and within 30 minutes after they did all the test on me I receive the results. And then the doctor came over and spoke with me. And then I was discharged. It happened so fast and I didn't have an bad experience all I had was wonderful experience. The deserve a five-star!!!!!!

I’ve delivered both my daughters here. The first time was during Covid and even though my water had broken and I was in extreme pain the nurse didn’t believe me when I said I was ready to push. She kept telling me that I had to calm down because it was gonna get “way worse”. I went from 2cm to a 10 in one hour and had to have my baby completely natural because no one believed me. That was the first baby… but I just gave birth to my second baby this May and it was even worse. I knew I was in labor but they told me I was progressing too slowly (1/5 cm an hour) but I knew I was going to give birth soon and they wouldn’t listen. They forced me to leave and I barely made it to the parking lot. I had to walk straight back inside and my daughter was born 40 mins later. Again, completely natural because no one believed me. Even the doctor on call refused to come on time because I “wasn’t far enough”. Honestly, I’ve had to mourn the idea of ever having a peaceful labor and delivery where I feel seen and taken care of.

I had a deep laceration on my finger due to slicing it on a mandolin. Doctor who checked me in explained what she was to perform but didn’t relay the procedure to the nurse who skipped step 1 of numbing the finger in order to remove the gauze I came in which was stuck to the wound, performed the blood clot procedure to stop the bleeding, and gauzed it again with immense pressure to stop the bleeding. On a level of 1-10, I was at a 20 and felt like fainting a few times. I had conveyed the pain at check in as an 8 and also expressed to the doctor and nurse. I spent another 10/15 minutes with my finger feeling like it was on fire until the doctor came in to inject the ladicane after I questioned why if I was already in pain would they treat the wound without any pain medication. I gave birth to our son at Rancho and have had nothing but nice things to say but yesterday when I came to the ER I was failed by the staff on the floor.