Crystal Lake Park Family Aquatic Center image

Crystal Lake Park Family Aquatic Center

Bar ā€¢ Swimming pool ā€¢ Water park ā€¢ Public swimming pool ā€¢ Outdoor swimming pool ā€¢ Swim club

šŸ˜  Staff very rude. Swimming laps in lap pool with my son with 2 other one wide open. Was asked to get out because it was a lap pool. I said ā€œ I am swimming lapsā€ She responded rudely ā€œconsistently swimming lapsā€ ā€œI am swimming consistently, I just swam 500 meters and am taking a short breakā€ Must n... People often mention pool, area, rude, time, great, clean, Great, water,


Address

1401 N Broadway Ave, Urbana, IL 61801

Website

www.urbanaparks.org

Contact

(217) 239-7946

Rating on Google Maps

4.40 (374 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11ā€ÆAM to 7ā€ÆPM
  • Monday: 4 to 7ā€ÆPM
  • Tuesday: 4 to 7ā€ÆPM
  • Wednesday: 4 to 7ā€ÆPM
  • Thursday: 4 to 7ā€ÆPM
  • Friday: 4 to 7ā€ÆPM
  • Saturday: 11ā€ÆAM to 7ā€ÆPM

Featured Reviews


Frequently mentioned in reviews: pool (11) area (10) rude (8) time (8) great (8) clean (6) Great (6) water (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Justin F. 2 years ago on Google
    Staff very rude. Swimming laps in lap pool with my son with 2 other one wide open. Was asked to get out because it was a lap pool. I said ā€œ I am swimming lapsā€ She responded rudely ā€œconsistently swimming lapsā€ ā€œI am swimming consistently, I just swam 500 meters and am taking a short breakā€ Must need to swim 1,000 meters without stopping once or something! Bet if my son wasnā€™t on my back I wouldnā€™t of been asked to move. Mind you the girl who asked me probably couldnā€™t swim 500 meters without stopping let alone with a 2 year old on her back I wouldnā€™t of cared if two other lanes werenā€™t wide open Wonā€™t ever come back to this trash place again
    6 people found this review helpful šŸ‘

  • 5/5 Elahe J. 1 year ago on Google ā€¢ 461 reviews
    Loved it, visited for a birthday party. Will come back!
    2 people found this review helpful šŸ‘

  • 5/5 Sabrina H. 2 years ago on Google ā€¢ 57 reviews
    We had a wonderful time at this pool! Very clean and lots to do for all ages. We loved all of the accessible features to access nearly every area. We also appreciated we were able to bring in a cooler of snacks/drinks. Definitely recommend for those wanting to cool off and relax!
    4 people found this review helpful šŸ‘

  • 5/5 Matt C. 5 years ago on Google
    Great family location! Every time we go, there are always Plenty of attentive lifeguards on duty. The pool is relatively clean with the small exception of a little bit of sand from their nice sand play area. Can't really help but get some of that in the pool. Lol Over all, I wonderful experience every time we go. There are also a lot of fun activities for the kids to do.
    4 people found this review helpful šŸ‘

  • 5/5 Noel N. 1 year ago on Google
    Employees werenā€™t rude. Nor any of the people there. All were friendly. I love all the fun waterslides and the diving board. Nice clean pool and bathrooms.
    4 people found this review helpful šŸ‘

  • 5/5 Ashley K. 5 years ago on Google
    Been here about 3 times since they reopened(I no longer live in Illinois so I only can really go when I visit home) and they are pretty great. I love the whole place. They have a great kid area and my son enjoyed it so much. I love the little area with the rocks and water that sprays up and flows. It's a really nice touch.
    3 people found this review helpful šŸ‘

  • 1/5 Perfect Temp Heating and Cooling L. 1 year ago on Google
    Great place to hang with the family, expect everyone here hates theyā€™re jobs and are super rude, board line power trip! The young punk almost lost some teeth with his mouth! Yes, he a employee!
    3 people found this review helpful šŸ‘

  • 5/5 James E. 1 year ago on Google
    I had a great time and enjoyed myself wish they had a Lazy River like The other one in Champaign does I really would've done that and enjoy That Too!! That's the only thing about this place though but I had a good time šŸ™‚šŸ‘
    3 people found this review helpful šŸ‘

  • 4/5 isaiahdabest K. 1 year ago on Google
    I LOVE IT But the lifeguards are sometimes rude and they follow there titles too but they over do there job and Iā€™m not saying thatā€™s wrong itā€™s just frustrating for the riders
    2 people found this review helpful šŸ‘

  • 5/5 Sree Lakshmi V. 11 months ago on Google ā€¢ 191 reviews
    Fun place for all ages.

  • 4/5 Travels with Debbie & R. 5 years ago on Google
    Nice pool, clean restrooms. I like all the choice of where to swim
    1 person found this review helpful šŸ‘

  • 1/5 Savy R. 1 year ago on Google
    Rude life guards very unprofessional with snarky attitudes train your life guards better
    1 person found this review helpful šŸ‘

  • 5/5 Jacob B. 1 year ago on Google
    Best Public Pool in the tri-state area!!! Has a great natural splash pad area, three slides, a climbing wall, a vortex whirpool, diving board, and huge kiddie pool area with lots of jets and engaging sprayers and buckets, also a sand play area just a few yards away!
    1 person found this review helpful šŸ‘

  • 5/5 Isabelle E. 1 year ago on Google
    Ok. This place is truly amazing! What an incredible community resource. Thank you for sharing with visitors from outside of the area. Itā€™s a wonderful place for all ages and categories of swimmers.
    1 person found this review helpful šŸ‘

  • 4/5 Misty A. 5 years ago on Google
    The facility was very clean. The staff inside were very friendly and kind. We didn't get to stay long after driving 2 hours to go we got rained out. The staff outside, were hoping the rain stayed. Most of them kept taking about they hoped it rained so they could leave. They was a little upsetting. I had my nieces, nephew and granddaughter who were all very excited to be there. Wee will plan another try soon to try it out on another day.
    1 person found this review helpful šŸ‘

  • 5/5 Mark S. 5 years ago on Google
    Excellent family atmosphere! And also a great value! lots of fun things for the kids to do lots of space for the adults to relax or get in the pool. you can bring a water bottle, but it has to be empty you can fill up at the water stations once you get into the park. That's for safety reasons. All in all a fantastic experience, and the pool opens this weekend!
    1 person found this review helpful šŸ‘

  • 5/5 Cary M. 10 months ago on Google ā€¢ 125 reviews
    Very nice facility. Well-maintained, friendly staff, plenty of space so it never feels crowded.

  • 5/5 charles k. 10 months ago on Google ā€¢ 67 reviews
    Still like this place. I wish they still played XM radio instead of a local radio station.

  • 4/5 Lacey H. 1 year ago on Google ā€¢ 26 reviews
    Great water park for our area. Usually pretty full, but rarely over packed. Great fun for the whole family, plenty to do.

  • 4/5 N W. 10 months ago on Google ā€¢ 20 reviews
    The lifeguards can be a bit excessive with whistle use. Otherwise it's been a good experience every time we've gone.

  • 5/5 Meghan B. 11 months ago on Google ā€¢ 14 reviews
    My teen enjoyed hanging out with his friends in the whirlpool and playing water basketball near the lap lanes. I had an easy time finding a seat in the shade and there were plenty of lifeguards on duty, and I enjoyed the radio they played. Relaxing couple hours.

  • 5/5 Ashia B. 11 months ago on Google ā€¢ 9 reviews
    Pool was amazing. Staff was really laid-back. I loved their slides. It was very thrilling. I drove 37 minutes there and it was well worth it. The Prices are really cheap and the food is really great for the price. I had a lot of fun!

  • 5/5 Sosan D. 1 year ago on Google
    Very good pool put they do need free life jackets ā˜ŗļø

  • 5/5 Kimberly D. 2 years ago on Google
    Great family atmosphere, very clean, and great staff. We are not a resident and decided to come try the water park, very happy with it!!

  • 1/5 Trevor P. 9 months ago on Google ā€¢ 4 reviews
    great place for fun and bring friends for a fun time but management here was very rude. The lady that I was dealing with in the ticket office was quite rude to me while I was getting my tickets. Later the head manager was also very rude to me and my friends as she told me to fix something I couldnā€™t control. When I tried to change what she wanted me to fix, she said ā€œno that wonā€™t do I donā€™t careā€ when it wouldā€™ve fixed the problem completely. Just very inconsiderate, unprofessional, unreasonable, rude managing at this place. Will definitely be checking other out other facilities in the future.

  • 5/5 Melanie K. 4 years ago on Google
    Swimming with Disney characters. It was fun. Great day for it.


Call (217) 239-7946 Open on Google Maps

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