I’ve been going here for years. I recently had my wallet stolen and am currently waiting on a new debit card to arrive. Massage Envy cannot book me an appointment with the 4 credits that I have already paid them for (that’s $160 of mine they already have). That’s four months of payments they have of mine and refuse me service because there isn’t currently a card on file? I will give them a card, schedule 5 of the quickest appointments I can get and I WILL NEVER GIVE THESE POEPLE MY BUSINESS AGAIN. They are Insane to think that’s OK business practice.

I think the owner should review their scheduling process. I called for an appointment for my husband and myself. She had an opening at 2:45 for two people. I called back (it was some time later - like 30 minutes), but one appointment was gone so I understood and she had two more appointments at 4. So I said great and accepted that appointment time. The receptionist was very nice and said she needed to get a little more information from me, would I mind if she placed me on hold for a moment and I said no, that would be fine, and then another person took the call and I told her I was wanting the two 4 o'clock appointments. She proceeded to tell me who the massage therapists would be, who wanted each therapist, and I said it did not matter just put one of us with each. She said okay and I said didn't you need some more information from me and gave her my name and my husband's name. Then she said Oh I'm sorry one of those appointments is gone, I only have one appointment now. I was shocked, because it was available before I was asked to be placed on hold for just a moment. I called back to speak to the manager, also very nice, but who informed me that that is how they do it, 3 people making appointments so it can be given away while they are getting your name, that is their process. I would like to think in this technologically savvy world, a small establishment like this could find a way to give better customer service, or at the very least an apology when something like this happens.

I have been going here since I moved here 3 years ago. I have been consistent with my facial treatments and my massages and it was feeling good having a place to unwind. It’s hard to be a mom, wife and a healthcare worker. I pay my all my bills on time and I tip when ever I get a service. Today I got my dates mixed up today and I received a call about a no call no show. Today is Labor Day and my child is out of school l. So, I literally thought my appointment was tomorrow 9/6. I explained this to the ME front desk clerk and I asked for a waiver considering it was a mistake. She spoke with her management and they decided that they would only take one of my points. I am upset because I pay monthly and have been a loyal customer despite my original aesthetician and massage therapist leaving. They just lost a valuable customer…. Horrible customer service and management tactics= high turn over rate for their employees and now customers. I’d rather drive to winter garden then go back to this office all based on principle.

Just called into see if they take insurance and to schedule an appointment. I was out on hold for 4 mins not to bad, but as soon as she answered I was put back on hold. After 8 mins I gave up. If you’re that busy hire more help as it should t take over 10 mins to get a simple appointment and question answered. I’ll go somewhere else who’ll value my time and money.

My massage therapist (Anthony) started falling asleep during the last 20/30 minutes of my massage. I could feel him leaning over falling asleep on to my back and could feel his breath next to my ear. It was very uncomfortable especially as a woman. I told the front desk associate about the situation and she still charged me for it and even asked if I wanted to leave him a tip. If I’m paying for a service I shouldn’t have a therapist falling asleep on me. It was ridiculous

Super sweet receptionist/people to help you with any questions. I just purchased the membership and the Massage was great! Thank you Karen! Will definitely be going back consistently.

DIANA! I don’t know you but I love you. That was the best massage I had ever received. Very understanding, passionate about your occupation. You are a sweet woman. Unfortunately I didnt have the means to tip today. But JUST WAIT UNTIL I DO. I’ll be right back for ya! GOD BLESS YOU. #FREEHIM😌

Love Grace and Amanda. Had to limit my facials with Lisa due to price increases. Sorry my tips are not larger, but with $28.00 + $5.00 increase in fees, my funds are limited.

I'm a member of Massage Envy in Clermont. They never fail to help me leave feeling better than when I came. It is always clean, the team courteous and they never try to upsell unnecessary things. Jasmine is absolutely wonderful and is extremely skilled and talented.

Jasmine was wonderful! She was friendly, kind and thorough. I appreciated that she listened and delivered my massage focusing specifically on the areas I wanted. Indy feeling relaxed and with less tension in my neck and back.

Karen is ELITE! She applied the perfect amount of pressure to work out the stress knots caused by my children. She has the strength and endurance of 1k Spartan soldiers holding back the Persians from that movie 300. Very personable, she will let you sit in silence or carry on good conversation.This particular ME is a privately owned franchise and you can tell the owners want you to have a great experience.

I was very pleased with the results of my massage with Jasmine— she has excellent skills and was very responsive to my needs as an older, handicapped person. She instinctively used the right amount of pressure, however, was also kind enough to ask if I was comfortable with her technique. I would recommend her highly.

Great experience! Tarrin was very sweet, kind and professional and performed one of the best facials I’ve ever had! I will definitely be back to this location to see her again!

"I recently experienced an exceptional massage that left me feeling relaxed and rejuvenated. The therapist demonstrated skillful techniques, addressing tension with precision. The ambiance was soothing, contributing to an overall calming experience. Highly recommended for anyone seeking a top-notch massage."

Jasmine was fantastic. I told her the areas that were bothering me and she made my back and shoulder feel brand new after the hour massage. Throughout the massage Jasmine communicated to me the areas were she felt tension and tightness. I really appreciate Jasmine providing me that feedback and adding more focus to those areas.

Anthony always seems to find my muscle aches & pains and targets those problem areas. He is a great asset to your business and I am so happy to be one of his clients! I also like the fairly recent improvements which were made for this location. Also your front-desk receptionists are always friendly, helpful, & efficient.