I was ordering my food when a manager (blonde hair - older looking) started yelling at the two workers who were helping me. “YOU BETTER FIGURE OUT THE TILL BY THE END OF THE DAY” being extremely rude to these two young kids just learning the till. I found it very rude and inappropriate as they were just learning. She could have at least helped them out as it was not even busy and I was the only one in line. Give the kids a break!

I ordered 2 everything bagel with cream cheese they were both burnt and the one I ate had almost no cream cheese and the 2nd one didn't have any at all just 3 tomatoes and I hate tomatoes

Front counter completely ignored. 5 cars through drive-thru (seen on camera) before even acknowledged, no greeting or “be with you shortly”, staff looked at me and just ignored me. I understand drive-thru needs to move quickly, however, counter should be just as important. (Lake Cowichan location)

Really saddening experience today. We ordered food and specifically a large chilli and a large soup. I have had tim hortons soups many times. They're thick, creamy and flavourful if chilli or cream of broccoli. The soups we took home very clearly had hot water added into both and we're bland, gross, and not the same quality. Super disappointing I wasted money on it just to throw it in the trash... probably just not going to stop by this location anymore. I called to discuss politely about my concerns and nobody answered their phone.

I’m a regular at this BAD location. They try to “beat” the clock timer that they have in the drive thru. This pressure makes them do bad work. Never do they get an order correct. No exaggeration they screw up 7 out of ten simple orders. Or they make you pull up front for the rest of your order claiming there are other customers behind you as if you are not a customer. Then they take 15-20 minutes (I’ve timed them) to bring out your small tea because they are too stupid to know how to heat water. Worst location in Canada. Refuse to pull up front. Wait in the drive thru for your order and taste it in front of them because it WILL BE WRONG. Otherwise they just waste your time. #tims #timhortons #worstserviceever

This location has been consistent for the quality and speed of service. The service is usually good but this specific visit was exceptional. The person in the window (Nicole) was very confident, a great communicator, genuinely friendly and offered a similar donut as the one I wanted was sold out. We also tried the new Chicken Parmesan Flatbread Pizza. It was actually very good for "fast food"! Would definitely try the other flatbread offerings.

Edit January 6, 2025: waited 10 minutes to find out at point of ordering it’s cash only, disappointing start to 2025. This Tims should probably be replaced with a different restaurant. Wait in the drive thru for 15 minutes to find out it’s cash only! Why is there never a sign at the beginning of the drive thru saying their interact is down…. Again. Nobody working there is happy, it’s very obvious. The owner needs to step in

A great restaurant Monday to Friday, and ‘Mom’ is the best drive thru worker. A good restaurant though, on the weekend. Quality on Saturday & Sunday is not as good.