I'm trying to find a new doctor and getting very frustrated, being told I wouldn't be able to get in for a year at least (been calling all over the region for weeks now). I made the mistake of expressing that frustration (didn't swear, but I was near tears and getting angry because my prescriptions are about to run out) and they told me to never call back and hung up on me. In general, doctors and nurse practitioners are a special, caring breed, but front office staff is rude and uncaring. I have nothing good to say about my experience with this organization.

A medical doctor is only as good as their support staff. You really need a sharp team that's with it and proactive. The medical care in this office and Albany is not safe. If I had an elderly person in my family who patronized this place, I would be worried. When you call the front desk, no one understands what a referral is, or what to do with a referral. They wait on paper work and are not proactive about patient care. They are staffed but everyone is clueless. It's worrying.

I went in for back pain did what NP Hennessey said for 3 weeks. I called to make another appointment because there was no change, her and her nurse would not set up another appointment to see my primary offered no referral to a bone and joint center and told me "if it's that bad go to a urgent care". These people are useless and should not be practicing medicine They were upset that I asked them to do there job and were incredibly nasty about it. I have to wait at bone and joint for my appointment because I have no referral from a physician. This place is a complete joke. My quality of life is being effected by my back pain amd they don't care as long as they get to bill the insurance and get paid.

Today was my 83 year old mother’s annual physical with Doctor Guptil. It’s a little rainy a little icy and 35 degrees. Predicted to get worse later but not too bad at 8:00 am. My mom called yesterday afternoon to make sure the appointment that we made six months ago was still on. She had serious matters to discuss with her doctor. I took time off work to get her there. We arrived on time to be told that doctor Guptil was not in today due to the weather (we do know she lives in Delmar). My mother never received a call to cancel this appointment (I personally checked her voicemail for the supposed robo call that we were told was sent out this morning at 6). The receptionist did not handle our frustration well (it was sad, passive frustration not angry aggressive frustration) and said she was “not the one responsible for canceling appointments “. Then she accused me of having “an attitude”. No sympathy what so ever. I work in the healthcare field and was very disappointed with how we treated. Have some compassion for us receptionist! Have some compassion for us Doctor Guptil! Fix your robo calling system! This medical establishment is not what it was years ago.

Always wise to keep in mind that the hundreds of patients seen every day don’t bother to leave a review for excellent service, but the few only leave a poor review when a visit isn’t completely “as expected”. Been a patient here since this location opened, and of my Doctor for even longer. I’ve always found the staff to be very helpful and attentive, even when the waiting room is packed to the gills. Very convenient to have lab work and x-rays right on site. Saves me a lot of time (and gas) and inconvenience. Very pleased with this practice and the staff.

Staff is nice, our Dr. is the best, but the billing system is horrible. I was sent an incredibly unprofessional, outright rude 'final notice' letter for a payment that I had already made. It's obnoxious enough that we can't make co-pays at the time of the visit, and that every single step requires an additional co-pay. The least you could do is have a competent billing process that includes sending valid notifications which don't seem to be written by a fifth grade bully.

Within a time frame of two months now I have called six times and never gotten a callback. I’ve lost my medication. I have serious medical issues that are now being ignored. Do not come here. They obviously have no idea how to treat their patients. I used to love the doctor that I had. But I will not be ignored, especially when it comes to my health, rapidly deteriorating at 22 years old with a child under one year. I cannot explain how many times I have told them there is an issue, so they run blood tests but then tell me everything comes back completely negative and I’m fine. I’m not fine and I know my body. Please listen to the people who are PAYING YOU to help them.

Update: Read below Exceptional care from Doctors, Nurse Practitioners, and Nurses. Appointments do not feel rushed, calls are returned promptly, prescriptions are written and refilled with efficiency. Treatment by staff in check-in/registration is a disconnect in that my experience is almost always negative. Staff seems apathetic and lilting towards rude. It has rarely, if ever, been busy in the office prior to an appointment. During my last appointment, I noticed computer printed and hand written signs that put me off. Signs along the lines of, MASKS ARE REQUIRED AND WE WILL NOT PROVIDE YOU WITH ONE. Really? That policy is just begging for a hostile interaction. My observation is that the receptionists are primed for fighting with patients I love all the doctors, nurses, techs, etc and it would make for a nicer experience if admin staff were as polite to me as I am to them. UPDATE: I came in for a check-up the first week of 2023. I was behind an elderly couple waiting to check in. The husband was a bit rude and the receptionist seemed ready to return the rudeness. Then I watched as the receptionist changed her strategy and began to “manage” the husband with polite guidance. He continued to be belligerent but the receptionist continued in her approach and in the end, had the husband reasonably calm. I was impressed! I worked in outward facing customer service jobs for 40+ years and appreciate how difficult it can be when people are nasty to you. Just remember that patients arrive with much anxiety over their illness, fear of doctors, fear of needles and fear of not being able to afford treatment. That doesn’t make it OK to abuse the receptionists but maybe keeping this in mind will help receptionists to remember that the rudeness is not really directed at the.

I am shocked at all the negative reviews. I have seen several of their providers and receive excellent care. Dr. Niyazov, Elisa Hennessy, Nicole Monserrate are the providers I work with. I have seen other staff as well. They are the BEST!

I have never had a bad experience at this office , been a patient for years , and that I love Dr. Guptil to death. She has only been kind and caring and gave me referrals if I needed them. She is always out to make sure my health is on track. The problem with the office is the patients. Delmar is loaded with some whackadoos- not all but some. I’ve seen people come in with huge attitudes and really be nasty to the receptionists. If you are going to treat someone like something on the bottom of your shoe, then of course you’re going to get an attitude back. It would help if people came in, smiled and said, how are you today? to the office staff . You catch more flies with honey.