July 19, 2022. DO NOT GO. Money best spent elsewhere. Most rides are closed. Rides that weren’t closed, eventually shut down or closed after waiting in line for 30-45 minutes. BUT the GoKarts are open, OH SORRY, those you must pay extra for, not included in price of admission. AND to top it off, the lodge smells old and musty. Floors fans out. The employees don’t care either, the lady at customer service by the candy store is Nasty. AVOID THIS PLACE! If you can cancel and get a refund, do it. I wish I had taken photos of all the closed rides.

Disappointed to say the least. Our room was fine. Really big and it was clean. The beds were surprisingly comfortable. The water park is small. The bigger slides for teen and adults were rarely open over our weekend stay. The Tavern didn't have a bartender so the only drink one could get is beer. Went to Johnny Rockets and that was even worse. My family and I won't be back.

We brought the kids for a day. Water park is a bit smaller than I envisioned. The kids had fun but as adults the constant loud blaring of music and the weird lifeguard walks were beyond distracting. Who came up with that wacky robot lifeguard patrol with the head nods and swivels??? On a positive note It was nice to be in the warm environment and as adults we just wished it was more relaxing. The place is definitely lacking maintenance with peeling paint on the chairs and tables. The wave rider employees did great with the kids and we saw the water being tested frequently. The food in the waterpark was overpriced and okay minus the awful popcorn. Overall a one and done for us, expected better.

I have mixed feelings about this place. Checking in was great, the place is beautiful, our suite was nice and clean. However, the next day for breakfast at The Tavern was not so good. That day for lunch was even worse. The hostess tried to seat us In another restaurant that was not Johnny Rockets. When I complained she said that they had no staff available and we would have to wait. Right after another group came along. A lady named Bonnie seated us and told us that she would be our Server. Except that she didn't and another young lady served us instead. That was just too much hassle just to eat lunch. I felt like only one staff member at the water park was truly nice to us. The staff upon departure was super nice to us. So, mixed feelings. The water park is a bit too small but the children had a lot of fun. The one thing missing is a swimming pool.

Very accommodating staff! The suite was beautiful and clean. The water lodge was super fun.. Lines were fast moving. All rides were open. The kids corner was reasonably priced. The lobby is beautiful and relaxing atmosphere.

The last time I came here was in 2018 and it's probably safe to say things went downhill after that 🤷🏻‍♀️ I stayed the night here with a friend for her son's birthday and I truly wish I would have just stayed home. Besides the water park (that I didn't even utilize) this resort has absolutely nothing going for it. The arcade is pretty eh...small choice of games. Ridiculous price for each of the games as well. The average of 12 credits or more per game to play...that's nonsense. I went to the kid club with my daughter and my friend and her son and the employee working looked at us like we had 5 heads when we walked in. We weren't greeted or even acknowledged. We stood for a minute looking around for something to do and when the employee still decided to ignore us, we left. She seemed like she didn't even want to be there🤷🏻‍♀️ she acted like we were bothering her by just walking in. The resort got rid of a lot of fun things like the treasure hunt that went through the entire resort and was interactive for kids. The restaurants are whatever. Johnny Rockets was about the only good place to eat but they're renovating and you only get to eat a limited menu at the ballroom. Not a great dining experience. I think the nail in the coffin for me was finding actual feces on the wall near the toilet paper holder in our room. Disgusting. That was all the proof I needed to know you clearly don't care about the customer experience. Fresh sheets on the pull out couch? Not likely. Unless you're putting food crumbs in with the clean linens, I'd say housekeeping is cutting some major corners with that as well. Thankfully I didn't spend any of my own money booking this place. Good to know I will never waste my time and money to patronize this establishment ever again. Edit* also no cash sales at the gift shop? Seriously?? Cashless society anyone? I have literally never heard of something so ridiculous in my entire life

First, I will say that having the amenities available with your price was a bonus. But be aware of the following: 1. Our room was okay. Not the cleanest. The door was very hard to close, as well as the bathroom door. It made a very load noise when trying to force it closed with our shoulder . 2. The bed was very soft and when you lay down the middle sunk in completely. It was very uncomfortable. 3. The walls were extremely thin. I could hear everything happening in the room next door, even their television. People were not quiet until well after midnight. 4. The pipes made such a load rattling noise when people were showering in other rooms it made it very hard to sleep. 5.The water park closes from 1-2:15 for a break. Which I guess would be fine if we were informed when checking in. But no where does it say that this happens so we got our little ones ready to head down and after about 10 minutes of play everything was closed. Being as we were soaking wet we decided to head to the outdoor park. The lines were very long so we eventually walked all the way back again to the indoor park. 6. The play until you win game in the arcade was broken and upon informing someone they just said well, I don't know. You need to find someone in the arcade to tell. So we never got our money back from that. 7. The adjoining restaurant was so under staffed. We were waiting for over 10 minutes to even be seen by a hostess and they said they have two entrances so it's hard to keep track. Then it was a 15 minute wait to be seated even though most of the tables were empty. 8. Upon checkout I went to confirm that we received our military discount, yet the woman behind the counter claimed they don't offer a discount. So, again I had to explain who I spoke to, the discount they offer and waited for her to speak to someone to confirm. 9.The good- the staff at the Tavern were amazing. Very kind and accomodating. The outdoor park is very fun. Things are very over priced so definitely pack your own drinks and snacks

We spent the weekend here to celebrate a birthday. The water park was great. Our toddler really enjoyed the kids club. Unfortunately our room was awful. We paid a little extra to stay in their themed suite with a kids hideout and bunk beds. The carpet was stained and dirty looking. The wallpaper was peeling off of the walls everywhere. There was mold inside our mini fridge. After the first night we also noticed that our window was not only open but popped out of its track and pushed inwards. Very disappointed in the state of the room for the cost of the stay.

It's a wonderful experience for the kids. The hotel was clean, the staff was friendly, and the water park was a ton of fun. However, if I'm being critical, which I should be for a review, there are three things that could use some zhuzhing up. First are the showers. While, I understand that it's hard for a hotel to control the hot water when everyone is using it at similar times, it did run out pretty quickly. To boot, it didn't have any water pressure. So their weird shower head just sprayed water in your eyes gingerly but didn't have the force you needed to feel clean quickly. It felt like sticking your head out of the car window, at 10 mph, during a light rainstorm. Next was the television. Sure, you can make the argument that you're supposed to be at the water park and doing other activities during the day, but it closes at 9:00 p.m. and then you're trapped in the room with screaming kids, fumbling to find a movie or show, to satisfy the whole family. The Great Escape Lodge had regular cable and Showtime. So we did a search for Christmas movies, and a bunch of loosely based holiday options came up that may have had a quick holiday scene. The only thing that came close to a family movie was the 1988 film, Ernest Saves Christmas -- who is essentially a dumb North American redneck version of Mr. Bean. The kids checked out almost immediately, and we tolerated it until we found Home Alone on normal TV. Anyway, my point is that it would behoove Great Escape to put in some kind of a Amazon fire stick or Google smart TV that you can cast videos from your phone. Then you could downgrade to basic cable, saving a ton of money, and everybody would be happy. Finally, the "arcade". And I think it's fair to use that term lightly. For an alternate, after water park, activity It's pretty awful. There's an upper level mini arcade that has actual video games in it such as a Miss Pac-Man/ Galaga machine, some shooter, and a racing game, but the main arcade is just a horrible cash grab with almost no regular games. First of all, you have to spend $25 for a game card that the kids burn through because the cost of the machines is so jacked up. Then you gain points to spend at the concession stand based on how good you are. This translates to my kids struggling to spend the 80 points they earned on three 15pt mini rubber balls, and four 10 pt jolly ranchers. THAT which has an actual estimated value of $1-2 cost me a whooping $25. I cannot stress enough, how absolutely awful it is for a company to be doing it this way. If they would replace all but one of scammer "crane games" down to one, and replace them with traditional video games like Street Fighter, Pac-Man, and others that kids and adults might be familiar with, the kids would have a fighting chance gaining points, and it wouldn't feel like such a loss of an experience.

I went with my senior class for our senior trip and we had so much fun together there. We became closer as a class and stronger together. I would go back if it wasn’t so far from where I live. I made so many memories there. The waterpark was so fun and to die for. My favorite of the park was the lazy River. Johnny rockets had great food and amazing milkshakes. I hope that everyone that gets the chance to go to Six Flags Great Escape lodge and indoor waterpark well have as much fun as me and my class did this week.

Always a great time staying at the lodge and enjoying the indoor water park. With just a quick walk across the bridge to the full park it's hard to beat. Multiple choices for food without even leaving the lodge and an arcade to play in all without even going outside! If you're lucky you can even get a great view of the park (which is perfect for the firework shows if it's a holiday)

I did not stay in the hotel so this is only for the water park. This water park is very small. It’s run down too. Like others have mentioned, the music is very loud, as are the water sounds so it’s like a solid wall of sound. You have to yell the entire time like it’s a night club. My husband couldn’t hear me from 2 feet away. Facilities are lacking. Abysmal showers, they have signs asking you to wash your children before entering but then have no soap and only ice cold showers available. There was ONE shower in a handicapped restroom that had warm water. Not enough changing rooms. Some didn’t have locks. No mirrors, only one chair and maybe a hook, but the floor is wet. The price for the lockers is too high. My eyes are burning from the chlorine and my face didn’t even get wet so I think they probably over use the chemicals

My family and I stayed at the Great Escape Lodge last week and had a wonderful time! Being mid-week the water park was far from busy and all of the attractions were clean, open and functioning! Clean room, comfortable beds and a wonderful breakfast! Great Escape Lodge has never let us down, thanks!

Out of several water parks in the region, I would say this one is certainly on par as far as features and different offerings. The reason I am giving three stars is because I think it’s ridiculous that they close for an hour and 15 minutes in the middle of the day… All this does is create a massive lunch rush, and a terrible customer experience. They also did not do a good job with their signage. We spent over half the day downstairs with our three-year-old because we thought there was only one area that she was big enough to plan. The signage upstairs where the bucket dump is makes it appear that it’s only open to bigger kids, but as we found out later on in the day, that signage only applies to the three bigger slides, and the rest of the features up there are open for kids with an adult. In fact, there is one small slide up there that you have to be little to use. We only figure this out after talking to another parent. Additionally, they should have the signage out well in advance to let people know that they close for an hour and 15 minutes in the middle of the day. The sign was tucked away by the office until the closure…. If you’re going to do something like this you need to help manage peoples expectations so they can plan ahead. I also didn’t see any blaring notice of this online when we booked. One of the lifeguards was extremely rude when the closure happened and acted as if we were idiots and like we should’ve known advance… mind you this was our first time visiting. something important to know if you are a day visitor, bring your own towel. It’s not clearly noted on their site, but they only provide towels to hotel guests. Luckily, when we visited the gentleman at the counter was nice enough to let us use towels, even though we were day visitors. He said that he wouldn’t have been able to let us use towels if it was busy and the towels were typically only for hotel guests… and on a closing note, if you have a kid that is older than two years old, be prepared to pay for a full price ticket… my wife and I brought our one year old and our three year old. We spent all day in the little pond, and doing the small features upstairs where the bucket dump is. Obviously, my wife and I couldn’t do any of the larger rides and features because we had young kids but that didn’t change the price any. Most other water parks around the region, have some sort of a tiered pricing structure because they recognize the value parents like us get out of an experience like this is not equivalent to let’s say a teenager who can make use of the majority of the water features all day long.

My family and I went for a wedding so we took advantage to stay for 4 days. Breakfast was everything. We pretty much went to the water park every day. We spent about an hr at the gaming one night. kids had the best time of their lives. FYI, Pass for parking. Quick hotel services. Gift shop prices very reasonable. Ticket for the six flag great escape was $25 at the lodge. Will add more photos after editing.

My kids look forward to coming here every year and during spring break. It's a very family friendly resort with a nice year round indoor water park with a snack bar and seasonal amusement park with an outdoor water park, a nice little arcade, gift shop, coffee shop and a couple restaurants.The room was a little pricey but considering all the amenities we got we definitely got our monies worth, we went to the theme park several times and thoroughly enjoyed ourselves. The park during the week didn't have long lines and there was a good variety of rides and activities for little kids that my kids loved. The rooms and lodge are Adirondack themed and a little kitschy but I think that adds to the appeal, the staff have been helpful and friendly. I don't get all the negative reviews saying the lodge is dirty, I've never had a dirty room or seen any areas that looked particularly dirty considering the amount of traffic they get. Overall I would definitely recommend for families with little kids and we look forward to returning.

I am actually writing this for my brother. My brother and sister-n-law took my nephew for two days to the indoor water park in Lake George. They checked in and were put in a room that smelled horrible. They went to the front desk and asked for a different room they said no. They were already there and were trying to make the best of things for my nephew which is non verbal autistic so they took him to dinner to try and take their minds off of things. Well it gets worse Johnny Rockets staff was horrible the wait staff stayed in the back not helping or tending to the customers. The dinner order of course was messed up. The NEXT day they sent maintenance to the room it took the maintenance guy to go the desk and telling them to put these folks in a different room it smells really bad from the air conditioner. WORST PLACE EVER most of the rides were closed and it just was not enjoyable for the price they paid. They went to the front desk to complain so get this...... they give them a $50.00 reimbursement for the stay... but charge them an additional $10.00 for a room change. ARE YOU SERIOUS RIGHT NOW!!! What has happened to customer service these days I am baffled right now. Needless to say folks we work hard for our money and try to treat our families to little vacations. DO NOT WAIST YOUR MONEY ON THIS PLACE FOR ONE MINUTE. They don't care about the guests at all! They do not care that your family worked hard and trusted to bring their family to this water park for a family vacation. DO NOT PUT MONEY INTO THIS PLACE YOU WILL BE DISAPPOINTED AND SO WILL YOUR CHILDREN PERIOD! Not to mention they asked to speak to a manager they said NO.... They tried calling and speaking to a manager couldn't get threw.... tried the chatting option nope.... didn't work...

I felt like it was EXACTLY what we expected. Also the ratio of lifeguards to guests was INCREDIBLE. kids were SO safe EVERYWHERE. They were so attentive and focused. It was truly amazing. Room was exactly as pictured. Clean, big enough for sure. We had an amazing visit. We will absolutely be back. Also the decorations were so so great!!!!

If I could give 0 stars I would. We really wanted to like this place because we love Lake George and Six flags. Biggest complaint is there was blood on the sheets that wasn’t from my family. We asked for them to be changed at 10AM and were told they would send housekeeping up when they get in for a total room redo. We made sure we had absolutely nothing personal on the beds and then We went across the street to the theme park and came back at 4:15 PM, nothing was done. I went to the desk again and was told that they’re short staffed and someone will be up soon. We then went to the indoor water park until 6:30 PM. Back to our room and still nothing had been done. We went to dinner, checked the room around 8:00 PM and still nothing had been done. Went back to the desk, they again apologized and said someone would be up. We took the kids to the arcade and went back to our room at 9:35 PM, when approaching our door we find a bag with sheets inside. Going into our room , nothing is changed still. So we again go to the front desk and they said they didn’t think we’d want them in our room if we weren’t there, to which we said do people need to be in their rooms when housekeeping comes? No. Finally at 9:45PM almost 12 hours later someone comes to our room to change the bedsheets. Asked to speak to a manager for some sort of compensation and was told no one would be there until tomorrow (the day after we checked out) and to call and speak to Jeff. Try calling and the only live person there to speak to is reservations, she tries to get me help and passes my number along to Britney who will call me back. Britney never calls so now I have to waste more time to call again and speak to reservations again who said she thought Britney called me, no she didn’t. Housekeeping claims they went to my room but couldn’t do anything because we had personal items on the bed. THAT IS A LIE BECAUSE I KNOW THEY WONT TOUCH PERSONAL ITEMS SO I METICULOUSLY MADE SURE THERE WERE NONE ON ANY OF THE BEDS! And in any case, if that were true why did t they say something one of the 4 times I went to the desk. Finally I spoke to James who compensated me a little. Add to this that the rooms are subpar for the rate you pay, they don’t t ever replenish towels at the water park so make sure you bring your own, the rooms have no information for any of the restaurants or activities so you have to remember times and all info that you see at the desk. Most of the people at the desk are of no help. The entire lodge needs training in customer service and hospitality. We DO NOT recommend staying here.

So, I would have enjoyed it but a majority of the water rides at both the indoor and outdoor water park were closed as well as some of the normal rides at the theme park, it's a lot of money you pay to stay there so you can do these things and so much of it wasn't open and the other things you can do if not rides, cost so much money it's not really worth it. The games at the arcade are pretty expensive, it's like going to Dave and Buster's but a little higher cost. The room was really great though, the beds were comfortable and the shower was nice. it was nice to be able to walk to everywhere we needed to go too. The woman who checked us in was actually amazing, she was great. I think she's one of the reasons I gave it 3 stars instead of 2. She actually called me after my stay to tell me that my son left some of his clothes in the room too which was really nice. Everyone that worked there was really nice too. I just think that for the price, more stuff should be open for people to do. It was a big let down getting to the outdoor water park to see that the best things were not open, especially because that means that the few things that were open, were jam packed full of people.

We’d been coming to the lodge for quite some time. Over the years it’s had ups and downs. Our last trip we had a bit of a bumpy start. I was talking with someone at the front desk and she mentioned I should talk with the manager. I reluctantly did so as she happened to be walking by at the time. My kids will say plenty of things were the best part but honestly for me it was her. Fully attentive and just had a conversation with me. I was not only informed but happy after that. That’s a keeper in my book. 🎯🙂

Currently staying at the Resort. Water park is not recommended for children over 8 years old. There are limited activities for older children and the lines for the slide are about 20 to 30 minutes. Wait for the surfing area was 30 to 45 minutes. We have tried multiple times to try and fine the best time. Rooms are large however the small kitchen has nothing in it. You will need your own supplies. Including paper plates etc. We had to call for blankets and towels not in room. Staff is very nice and helpful. The price is high for what you get.

The indoor water park is amazing…. Lots of activities for all ages…. The hotel room was nice and clean…..However, The hotel service was average…. There was no water in the room and when I asked for some bottles from the room service they said they cannot provide it and I have to go to the lobby to buy it, I said I can pay for it but I cannot leave the room because my son was sleeping….they told me they have no one to deliver it to the room…. The overall experience was good though

Had a great visit here with a family of four (Mom, Dad, 2 Boys, 9 and 5). We had a great time in the water park, and visited the hotel water park in tandem with Great Escape. Location made everything walkable...easy to go to the park and return to the hotel. Breakfast was very filling and had plenty of food each day with a generous time frame (7-1030). We also had dinner at Johnny Rockets right downstairs, which was very convenient. Room was spacious which was great to keep everyone happy.

We stayed overnight at this place, and I would say, the rooms are so, so. I mean, not too clean, and not too dirty, but for some reason, the water was on and off, which was annoying. But, on the bright side, the indoor waterpark was very fun, especially for the kids. The rides are too rough for the kids, and I'm sure most kids really enjoy them.

Our room was very spacious with a full kitchen and was clean (3 queen suite). The staff was polite and helpful. The kids had a great time at the Waterpark. It was a special way to celebrate my daughters birthday duing a winter month. Will definetly be back!

BAD: The mattresses are abysmal and will cause back pain, so much so that we now bring our own mattress topper so we can survive the stay. The owner is aware but simply won’t spend the money to replace them. The free breakfast is a cattle call and not great. I would rather pay for something better, but they no longer open the paid option in the mornings. I understand some people like it though, so matter of taste. GOOD: My kids really enjoy the water park and the place is always warm and friendly. It’s a good time with small kids. Basically, just replace the dang mattresses! Get a bulk rate, spend the 150k or whatever, and get on with it.

The check in process was quick and easy. We lost a wrist band throughout the weekend and they replaced quickly and no issue. The water park was awesome! Breakfast buffet was delicious. Our 3 bedroom suite was very spacious. The TVs were difficult to figure out. The coffee mug addition is not recommended as you can’t get coffee all day. Johnny Rockets was under maintenance but they used a sun room so they didn’t have their full menu but if you go do yourself a favor and hope you get Eric as a server. The best around!!!

It was a kid-friendly hotel with a cozy woodsy atmosphere. It had a kids area do do crafts and such. Two restaurants on site. The hotel was clean, staff was friendly, the beds were very comfortable. The water park was simple yet efficient. Lots of slides, seating, and a lazy river. Although they supply towels at the waterpark, I'd suggest you bring your own because there were none available while I was there. People grab stacks and stash them aside. One person was kind enough to share one from their stash.

The Waterpark was ok, I recommend water shoes as the flooring will scrape up your toes and feet. The food was ok. The employees at the gift shops were aloof and the gift shop employee at the one in the Waterpark was RUDE. The front desk people were nice, quick, and efficient. The best part was the kids klub, the employee made it enjoyable for my daughter. The room was horrible. I do not recommend staying here. The beds were uncomfortable to the point they hurt us. There were sounds like a vacuum going as late as 1030 pm. There was no shower curtain. I slept in my car, the beds were that terrible. I do not recommend a stay in the hotel (it was nicely decorated for Christmas though) but the Waterpark is worth a visit.

Rooms were nice and clean, plenty of towels, and clean linen. It was uncomfortably warm when we walked in the room, but nothing the AC couldn't fix. Reception was good and quick. I thought the arcade was pretty cool and had some nice retro games. I didn't realize how much those games were nowadays though. The water park was excellent and the kids had a great time despite the lines being a bit long. The worst part about the visit was the bed itself. They seemed a bit dated and we both sank into it. I was glad we were able to buy the Great Escape passes in the hotel instead of only at the park across the street.

Had a great time at fright fest with my family! Fun for all ages, they make announcements to let guests know when the scarry stuff is going to start so young children don't stay and get scared unless they want too.

This place is great! I've stayed here twice over one month. The staff is super friendly & accommodating. The water park was included with our room, which was very spacious. The cleanliness was average. Unfortunately Johnny Rockets was closed both times as they were doing renovations. I really like the menu of that place. Being a season ticket holder to Six Flags got us a 10% discount on food purchases. And, the Great Escape park is a short walk from the hotel so you can pack a lot of action into one weekend. Don't mind the messy room pics. I put them in to give an idea of the room size. The loveseat is a pullout bed but, it's not the most comfortable mattress so a foam topper would probably help. I will definitely stay here again!

I stayed here with the family for a weekend. We are season pass holders for Six Flags New England. We have stayed a multiple Six Flags and this location by far is the biggest let down. Very outdated decor, amenities, attractions. The water park is small and very old. Some features were not available. Not sure if they were broken or not enough staff. The arcade is horrible. They have broken machines with no signs. If a machine is light up and working, most don't finish their game before going out of service. Also they have 100 point claw machines right next to 10 point claw machines. With young kids going back and forth, I feel that this is a cheesy tactic. Another thing was, the food choices here were very limited. The Johnny Rockets is under construction or something, so they set up in a banquet room. Only for limited time and limited menu. The breakfast buffet is in the same banquet room and is set up like a corn maze or something. Just no care for patrons. Not an enjoyable stay at all! I expected more from this brand but I'm sorry to say that I can NOT recommend this location. I will not stay here again until some major upgrades happen.

Recently went to the fright fest to see what it's all about. It turned out to be a blast, the amount of effort and dedication they put into it was surprising. It was all perfect, but it certainly was worth the visit. Going on rides at night was also a treat. The park itself needs some work and upkeep. But all in all i had fun the few times I went this year. The season pass is always worth it!

First time here, for an organization's conference. All staff encountered were very helpful and pleasant. The buffet meals were fabulous. The room was spacious, and the mattress was foam/soft (the way I prefer). The ADA-featured bathroom sorely needs shelving/vanity surfaces for toiletries (understand the need for space for mobility devices, but even the sink was sloped!). The lampshades and carpet were stained, but the towels and linens were new/clean. The waterpark was fun, but made the whole first floor humid. Overall, a great time. I would stay here again.

Indoor water park is a bit small but fun. The amusement park is cool but rides are lacking a little bit. Frightfest is cool. Hotel is great. Really nice and well kept. The lobby is really nice with something like a great room and they do storytelling twice a night. Definitely recommend for families with young children and teens.

I’ll start out by saying we’ve had two birthday parties here and have really enjoyed ourselves, I can’t say the same for this last visit. We just stayed or shall I say attempted to this past week. We checked in, went up to the room changed and headed right to the water park. There was no attendant at the door for the water park to check in or get towels. The over all look in the water park was dirty. The lazy river was dirty, pieces of plants floating around, the floor looked like it needed to be scrubbed. The hard water marks all around the walls of the lazy river. Upstairs the rust on all the piping was unreal, the water fountain thing that you can move around right by the upstairs entrance was rusted and paint was chipping all over the place. Totally understand metal and water and rust but like I said we’ve done two birthday parties there and have never experienced that. Not sure if the place gets a facelift prior to March and we’ve just got lucky to experience the clean version or what. We finish up in the water park and head back up to the room, my daughter tells me she found candy under the couch. My husband moves the couch only to find out there’s a ton of candy under the couch. Heaven forbid it was a family with a small child who didn’t know enough not to put it in their mouth or if it wasn’t actually candy. So now we leave for dinner, only to open the door and have a young boy maybe 9 years old walking around the halls with only his underwear on asking everyone if they knew where the washer and dryer were. We stayed mid week hoping for it to be quiet and not as busy as usual. We were wrong we wound up driving the hr and half home to sleep because the room next to us was so loud no one could sleep and it sounded like there was elephants on the stairs. We went back the following morning to check out I informed the desk of the issues the previous night and how we went home to sleep. She told me to hang on one second went to a room behind the front desk and came back and her reply was they would inform the housekeeping staff they weren’t cleaning under the couch. My family has enjoyed every experience we’ve had here prior to this one. The next time we’re looking to visit an indoor water park we will be looking elsewhere.