I had a very good experience. I was able to get an appointment right away. The stylist who helped me (Cynthia) was personable and fun. She did an awesome job on my hair and I will be going back to see her again. Thank you!

What a fantastic experience and world class stylist in your hair expert miss Yana! I've shopped JC Penny forever, growing up in Portland... but to find the best salon and hair stylist? Miss Yana was able to repair my dry hair, fix my eyebrows and deliver the best haircuts I've ever had, all in a clean, cool environment, with coffee served to the station. She listened, then executed the conditioning and care, all with a soft touch and precise lines. I can't wait to book my next appointment with her. What an artist!

Had my hair done by Shawn. Did a good job, evened out the bad boxed color. Good conversation. 180$ for blended color highlights

Lady was nice but i asked for layers and she did not give me layers she only trimmed my hair and was busy speaking to the lady next to me. Charged too much just for a trim.

Oliver is amazing! They helped me transform my long brown (previously bleached/permed) hair into a super cute ice queen (read platinum blonde) bob. My hair can sometimes be stubborn and not want to accept the bleach but Oliver just redoes that area so that it won’t be darker than everywhere else! 11/10 would recommend!

Oliver was the best hairstylist I have ever had. The process took 8 hours because of how much hair I had and how much I wanted done, he did it with a smile and was so professional. I had a blast and started sending all of my friends his way. 10/10 recommend Oliver to anyone needing a new look.

The senior sylist gave me a perm and pulled so hard she broke a lot of hair, not pleased and so overpriced!!

I have found a hidden gem!! I didn't know jcpenney had a salon. I have been going to this jcpenney salon at Washington Square mall for several years. Do to my schedule, I have seen a bunch of stylists at their salon Denise, Amvy, Corina,Oliver and Cynthia and as of recent I just seen Christal and Rachel. Every appointment has been amazing and happy with my services . The manager Jenny Mae is very perfessional , always happy and smiling, and runs a very clean salon. A great manager truly shows and reflects on the stylist and how sweet and professional everyone is. The most important is you can be yourself and not be judged. I always look forward to my next appt !