2/5 Sunayna P. 2 years ago on Google
While
the
doctors
and
nurses
are
fine,
I
am
very
disappointed
in
the
front
desk
staff's
treatment
toward
me.
Before
the
end
of
March
of
this
year,
cloth
masks
were
no
problem.
Unfortunately,
they
were
banned
for
some
reason
by
that
time.
I
came
in
with
a
cloth
mask
that
had
a
clear
panel
over
my
mouth.
The
front
desk
staff
gave
me
a
hard
time
about
my
mask,
deemed
it
unacceptable,
and
forced
me
to
take
a
surgical
mask
against
my
will.
I
freaked
out
since
this
was
a
huge
shock
and
it
made
me
uncomfortable.
I
didn't
put
the
surgical
mask
on.
Rather,
I
put
another
clear
mask
over
mine
(but
it
was
a
different
material)
and
sat
at
a
table,
facing
the
window.
I
called
to
file
a
complaint
about
the
staff
forcing
me
to
wear
a
mask
that
I
didn't
want.
I
followed
up
a
month
later...
only
to
learn
that
the
staff
are
required
to
give
out
surgical
masks
to
not
wearing
them
or
n95's.
I
called
the
endocrinology
and
diabetes
center
and
stated
that
the
mask
I
came
in
with
complied
with
the
CDC
guidelines.
But
the
woman
on
the
phone
firmly
stated
that
they
had
to
give
out
surgical
masks
to
those
not
wearing
them
or
n95's.
I
asked
if
that
was
their
policy
or
the
state's
guidelines.
She
said
that
it
was
NYU
Langone's
policy
and
then
rudely
said,
"Goodbye"
to
me.
Not
only
do
I
hate
the
cloth
mask
ban
(hopefully,
it'll
be
lifted
at
some
point),
but
I
also
hate
the
front
desk
staff's
customer
service
skills.
Those
people
have
no
manners,
empathy,
politeness,
or
professionalism.
I
wish
somebody
made
them
take
a
customer
service
class,
where
they'd
learn
better
manners
and
improve
their
professionalism.
I
work
in
a
surgeon's
office
not
too
far
from
there.
The
front
desk
staff
at
the
place
I
work
at
would
never
dare
talk
to
a
patient
that
rudely.
Even
when
someone
was
rude
talking
on
the
phone
to
one
of
my
coworkers,
the
coworker
stayed
calm.
I
wasn't
even
being
rude
to
the
lady
who
answered
the
phone
at
the
endocrinology
and
diabetes
center.
I
was
just
upset.
But
how
she
should
have
responded
when
I
called
about
the
mask
situation
was
to
calmly
say
why
she
needed
to
do
it
and
ask
if
that
answered
my
question.
I
almost
wanted
to
stop
being
an
NYU
Langone
patient.
Not
just
because
of
their
cloth
mask
ban,
but
also
how
I
feel
that
I've
been
mistreated
at
times.
When
I
called
patient
relations,
though,
I
was
lucky
to
get
a
nicer
woman
to
answer.
She
politely
said
that
if
I
haven't
found
another
doctor,
and
won't
have
another
appointment
for
a
while,
then
cutting
ties
was
unnecessary.
I
didn't
get
a
chance
to
tell
her
why
I
wanted
to
halt
being
an
NYU
Langone
patient,
but
I
think
it's
better
that
I
didn't.
I
am
still
angry
about
the
front
desk
staff's
attitudes.
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