3/5 Theresa E. 9 months ago on Google
The
Good:
Great
spot
on
the
beach
with
amazing
views
of
the
ocean
from
our
room.
Great
service
in
the
hotel
such
as
welcome
bottle
of
water
with
fresh
fruits,
turn
down
service,
bringing
up
our
bags,
and
even
bringing
up
a
mini
fridge
for
our
drinks
and
food
(the
mini
bar
has
a
fridge,
but
if
you
move
anything
for
more
than
30
secs
you
will
get
charged).
Shout
out
to
front
desk
agent
Ryan.
He
provided
great
customer
service.
The
Bad:
While
eating
breakfast
at
a
booth
in
Florie’s,
a
roach
🪳
ran
across
the
top
of
the
booth
and
ran
behind
a
flower
pot.
Maybe
it
was
a
bad
day,
but
I
except
better
from
a
high
end
hotel.
(2)
On
the
beach
the
previous
day
we
had
fantastic
service.
Our
waiter
was
constantly
coming
by
to
refill
our
cups
of
water
(extremely
hot
day)
and
was
there
for
anything
else
we
needed.
We
tipped
him
well
for
his
job
well
done.
Now,
the
next
day,
the
service
was
severely
lacking
and
unless
you
are
throwing
$100
bills
at
this
waiter,
you
were
barely
looked
at.
We
know
this
because
the
couple
next
to
us
was
handing
the
guy
$$$
bills
every
time
he
went
over
to
them.
Lastly,
housekeeping
service
was
lacking.
The
first
day
we
had
great
housekeeping,
and
the
last
night
here
there
was
no
room
cleaning
and
no
turn
down
service.
Overall,
I
have
stayed
at
many
upscale
hotels
and
this
is
place
does
not
hit
the
level
of
service
I
have
been
accustomed
to.
Also,
what
is
the
sewage
smell
right
when
you
walk
through
the
front
doors
of
the
hotel?
The
smell
was
there
the
entire
time
we
stayed
there.
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