5/5 Nay W. 7 months ago on Google
I
am
writing
to
express
my
gratitude
for
the
exceptional
care
and
service
provided
by
Dr.
Jake,
Fabiana,
and
the
entire
staff
at
your
Lake
Worth
office.
The
professionalism,
kindness,
and
dedication
exhibited
by
your
team
have
made
my
son's
visits
to
your
facility
a
positive
experience.
I
must
commend
you
on
the
cleanliness
and
overall
pleasant
atmosphere
of
the
facility.
It
is
evident
that
great
efforts
are
made
to
maintain
a
welcoming
environment
for
patients
and
their
families.
However,
I
am
writing
to
address
a
matter
of
concern
regarding
my
son's
treatment
plan.
When
we
initially
started
his
treatment
in
2019,
we
were
informed
that
it
would
last
for
approximately
18
months.
Regrettably,
we
have
now
exceeded
36
months
without
any
clear
communication
or
updates
regarding
the
extension
of
his
treatment
duration.
Three
months
ago,
I
inquired
about
the
expected
end
date
of
my
son's
treatment
during
an
appointment.
The
coordinator
mentioned
that
the
doctors
needed
to
review
and
update
the
situation,
and
that
I
would
receive
further
information
in
the
next
appointment.
However,
for
the
past
two
months,
the
response
has
been
the
same
-
that
the
update
will
be
provided
in
the
following
month.
This
repetitive
cycle
of
being
kept
in
the
dark
without
any
tangible
results
has
become
quite
frustrating
for
us.
I
kindly
request
that
the
person
in
charge
of
the
facility
takes
note
of
this
situation
and
ensures
that
better
communication
and
clearer
updates
are
provided
to
patients
and
their
families.
It
is
important
for
us
to
have
a
reliable
timeline
for
my
son's
treatment
and
to
be
informed
of
any
changes
or
delays
that
may
occur.
Once
again,
I
want
to
emphasize
that
we
have
had
a
positive
experience
with
your
facility
overall,
and
we
appreciate
the
exceptional
care
provided
by
Dr.
Jake,
Fabiana,
and
the
entire
staff.
However,
resolving
this
communication
issue
regarding
the
treatment
plan
is
crucial
for
our
peace
of
mind
and
trust
in
your
service.
Correction
of
review
:
Yes,
Candise
was
reach
out
to
me
she
did
an
exceptional
job
explaining
everything
it
was
a
miscommunication.
Now
I
understand.
Thank
you,
Candise,
and
the
entire
Cooper
staff,
for
your
outstanding
support
and
assistance.
Your
commitment
to
providing
excellent
customer
service
is
truly
appreciated.
Keep
up
the
fantastic
work!
