I never wanted to do this but I’ve called 3 times complaining about the lockeroom for womans. Everywhere you see it’s a mess. I’ve seen the same hairs in the showers for the past 3 weeks. Theirs no towels. The stalls are dirty. The dresser room needs a lot of care. On the corner of the room there’s a pile of towels. Here’s some photos please clean your gym. Make it seem motivating to start working out

10/10 gym experience. Been here everyday for the last few months and everyday starts with a smile on an employees face. Legit the best crew not just at a gym but at a business! If you want a happy place to go better yourself start here:)

The west dundee location is awesome!! I never feel judged and everyone (especially the staff) are friendly and helpful. I wish they would bring back the scale! I like keeping track of my progress!

Lacks enough equipment to keep up with the demand of people attending. Now if treadmills are all you’re interested in, you’re in luck, treadmills as far as the eye can see. It’s a beginner gym. It lacks weight lifting and strength training equipment that goes beyond the beginner stages. If more than 5-6 ppl are trying to use dumbbells or smith machines you’re going to be waiting in line. Saw this today during the “slow time”. What’s the busy time look like!? Do ppl just start fighting for who’s next? They’d have to if they want to get a normally timed workout in. Walked in, got a tour and left. Saw everything I needed to see. My advice - Take out 20 treadmills and add more needed equipment.

It's a big gym, easy to get on equipment. Clean as all of them are. There's a closed shopping mall across the street which is convenient for trucks to park. Good place to stretch and unwind and relieve stress from the traffic.

I don't feel judged for not knowing how to use a machine. The staff is always there to help. The gym is clean and doesn't smell like a sweaty muscle head gym. CAN WE TALK ABOUT THOSE HYDROMASSAGES! OMG! A great perk after a work out! BRING BACK THE SCALE!

Was charged TWICE for annual and no refund was issued. They offered some membership activation stuff, were not willing to explain what includes or will it make it sense to be fair with the extra charged $49. Will avoid the planet fitness for the rest of my life

They truly do not judge, and that is the pervading atmosphere. When I started coming in, I still had COVID fatigue and needed oxygen. No one looked askance at my turtle slow speed on the treadmill, etc. Now they are back to being 24/5 which is great. I love the little meter that tells you how much of a crowd is there before you go. After my workout, it is a treat to use the massage bed for 5 -10 minutes as well (I think this is not available with a $9.99 membership but only with the $24/month level). They also have tanning beds (which I have not used) and a killer WBV whole body vibration unit.

Great morning staff, always find the place being clean, restrooms are almost always clean, overall very satisfied from this gym especially since it’s really close to my house.

It is a very clean gym! Specially Stacey, in the morning making sure the place was nice and clean with a smile on her face. Is great to start the morning seeing people doing their job with such great attitude!

Staff keeps it clean there is a lot of Equipment great Price,,the only annoying thing is a lot ofPeople don't wipe down the machines when they're done using them ,and a lot of people sit on the machines on their phones instead of using the machines

I love the hours and this gym is by far the cleanest gym Iv ever been to. Only complain that I have is members are in the 30 express room just sitting on the machines with their phones and when I’m trying to do HiiT workouts they are very inconsiderate. Staff members shouldn’t be allowing this. They have the same machines in the front of the gym. I don’t understand the point of the 30min system if they don’t enforce the rules of that area

This PF is one of the better PFs out there. It's much more spacious than others and the showers are nice.

no barbells without the smit machines, so deadlifts are pretty much ineffective. But good environment and clean

Better gym than most of the others I've been to in the area. Consistently clean bathrooms and locker rooms, friendly staff, and good perks!. Only thing is that you sometimes have to deal with people sitting on machines and not using them while being on their phones, or taking phone calls in the workout area, while they use a machine as a phone booth essentially and not working out. Manager needs to maybe take a hand in enforcing that. Had to wait on a guy for like 15 mins to use a machine, because he was texting and or facetiming someone while sitting on a machine. Other than that, its a great gym, glad I made the switch.

Great value for the price. Wish all the massage beds be working and we didn't have to wait to use them

I've been going to this gym for a couple of years. I love how clean they maintain it and the staff is very friendly!

Both the West Dundee and Crystal Lake locations are excellent. Even when it gets crowded the staff is on top of keeping the facility tidy and clean. But I do wish there was more room for free weights at both locations - remove like half of the ellipticals to make space for it - but that's just a minor criticism.