1/5 Catherine B. 5 years ago on Google
Zero
stars,
if
I
had
been
able.
I
never
imagined
that
I
would
be
reviewing
a
bank,
of
all
institutions;
my
markedly
odd
experience
with
branch
manager
Daniel
Witthouse,
however,
warrants
a
review.
To
preface:
I've
been
banking
with
Chase
for
the
better
part
of
my
adult
life.
We
have
several
bank
accounts
and
credit
cards
through
what
I
still
believe
is
a
stellar
institution.
I
opened
my
account
at
the
Hyde
Park
branch
during
graduate
school
and
I
mostly
bank
in
South
Bend,
Indiana,
where
the
employees,
especially
Bill,
are
excellent.
I
have
a
second
home
in
this
area
and
I
sometimes
deposit
cash
for
charity
work.
I've
not
had
a
singular
problem
with
Chase
and
I've
never
spoken
to
customer
service
until
this
morning.
As
per
Chase's
publicized
policy
(on
their
website),
I
wanted
to
deposit
UNDER
ten
dollars
in
loose
change,
something
I've
done
a
few
times
before
and
I'll
do
again,
as
needed.
Oddly,
Mr.
Witthouse
was
unfamiliar
with
the
policies
stated
on
the
institution's
website
and
initially
refused
to
take
my
eight
dollars
in
quarters
(we
aren't
talking
about
hundreds
of
pennies,
folks,
nor
a
dime
over
CHASE'S
STATED
AMOUNT).
I
suspect
when
I
familiarized
Mr.
Witthouse
with
his
company's
written
and
publicized
policy,
he
realized
he
had
conveyed
errant
information,
but
was
not
willing
to
acquiesce
(for
the
sake
of
pride,
perhaps)
and
intransigently
dug
his
heels
in,
insisting
that
the
bank
did
not
accept
loose
change.
He
would
not
even
look
at
my
phone
where
I
had
called
up
Chase's
PDF
which
states
that
they
accept
any
loose
change
under
10
dollars
(note:
I
don't
expect
people
to
want
to
handle
a
stranger's
phone--I
have
the
8
plus
and
I
had
enlarged
the
font
and
was
holding
it
in
my
hand,
and
displaying
it.
He
refused
to
look
at
it,
as
if
it
contained
*non
-rated-G*
images
or
something.
Please.
It
was
*his*
bank's
policies,
with
which
he
seemed
to
be
ill-acquainted,
but
did
not
want
to
acknowleddge).
For
the
record,
he
acted
as
if
he
were
doing
an
immense
favor
by
"allowing
me"
to
deposit
the
eight
dollars
"this
time
only."
Um,
yeah,
but
your
website
says
that
I
can
do
this
any
time.
This
isn't
my
money
or
I
would
have
thrown
it
in
a
jar
somewhere.
He
kept
repeating
that
I
needed
to
roll
it,
but
at
the
same
time,
contradicted
himself
by
stating
that
nothing
under
ten
could
be
rolled.
I
thought
about
closing
my
account,
but
I
immediately
thought
better:
1).
I've
never
had
a
bad
experience
with
Chase,
2).
Why
trouble
myself
for
a
one-off
(i.e.,
Mr.
Witthouse
being
the
one-off
in
that
he
was
not
familiar
with
his
own
policies
and
when
this
was
pointed
out,
he
simply
refused
to
engage.
3).
I'm
under
no
false
illusions
that
customers
closing
accounts
is
a
punishment
to
anyone
but
the
customer
and
the
fifty
potential
phone
calls
needed
to
change
ACH
withdrawal.
Thanks,
but
no
thanks.
I
kept
my
account
open.
I'll
continue
to
do
business
there
(as
needed)
and
I'll
continue
to
do
business
in
South
Bend.
I'm
not
going
to
inconvenience
myself
because
the
manager
is
neither
collegiate
nor
managerial
and
isn't
familiar
with
his
own
policies,
even
when
they
were
presented.
Instead,
he
opted
to
continue
to
mansplain
imaginary
policies;
obviously,
Chase
does
not
accept
large
amounts
of
unruly
loose
change.
That's
fine
with
me.
The
nuances
of
the
policy--that
is,
less
than
ten
dollars
of
change
is
acceptable--are
sadly
not
understood
by
the
branch
manager.
F-.
If
Mr.
Witthouse
had
simply
offered
an
apology
and
said
that
he
was
unaware
I
was
only
attempting
to
deposit
<10
dollars,
I
would
have
went
on
my
way.
In
fact,
even
when
we
spoke
in
his
office,
I
pushed
back
his
card
and
said
I
didn't
want
to
waste
my
time
escalating
this.
It
was
only
*after*
he
refused
to
acknowledge
his
bank's
policy
that
I
decided
to
move
forward.
See,
I
understand
that
people
make
genuine
errors.
I
do
this
in
my
line
of
work
as
well.
I'm
old
enough
to
acknowledge
this
a
graciously
acknowledge
my
shortcomings.
When
you
are
in
a
managerial
position,
that's
par
for
the
course.
Mr.
Witthouse
wasn't
havin'
it.
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