After using their mental health services for 13 years, with all the ups and downs, today was the straw that broke the camels back. I was told there would be no more telemed appointments- that I would have to drive to the center to see the psychiatrist. Fine, no problem. I had to take off work a half hour early, drive an hour in traffic, only to get there and find out the appointment was…telemed on a computer there. I drove an hour to do a zoom call???? My time, my gas money, my job, none of this matters to them clearly. There are some very nice people who work here but every few months they change the rules and unfortunately the sins of a few end up punishing everyone. I am very disappointed that it’s ending this way, but I’m sure I will find another mental health center that treats their patients a bit more humanely

I’ve had nothing but a positive experience with the therapists I’ve seen. I saw April for two years and then Alyssa for four years. No complaints about the therapists. Now the psychiatrists are a different story. Since 2016 I have had four different psychiatrists. Dr. Kirby was the absolute best psychiatrist I’ve ever had! Then she up and left and I have switched psychiatrists twice. One psychiatrist kept telling me he appreciates me. Did not like that. Then I switched to another psychiatrist and she downright refused to refill all my medications. Then she lied and told me she sent in refills when she didn’t and now I can’t switch to a new psychiatrist. Absolute worst doctors ever! And ever since Covid started they’ve been locking people out of the building so no one can get their medicine. Today I went to pick up my medicine and I forgot to bring my phone so I couldn’t call them to bring it to my car. They refused me access into the building and then the pharmacy technician refused to give me my prescriptions unless I signed a paper and went back outside. They called the manager out and the manager told them to give me my prescriptions. I told them I can sue them for medical malpractice if they don’t give me my prescriptions. And that’s not the first time I’ve threatened to sue them. They weren’t giving me a new psychiatrist so I wasn’t getting that service. They were just refilling my medicine. I threatened to sue them if I wasn’t given a new doctor. Next day I was assigned a new doctor.

It doesn't seem like the front desk / intake is available. I called front desk and they said they needed to forward me to "intake." I just kept getting "intakes" voicemail and so I called front desk again and front desk says they never pick up their phone. They don't really seem to respond either so I don't think this a working place. I don't recommend

The therapists and caseworkers are for the most part fine, especially the younger ones that haven't grown bitter and complacent. The office staff, nursing staff and pharmacy staff leave much to be desired; in professionalism, customer service, basic politeness and empathy, they are very subpar. There is very much a culture of, "that's not my job," professional laziness and a general lack of interest and respect for patients. The IOP program is well-intentioned but still significantly lacking. Psychiatrists range from disconnected and bored to outright abusive, with the petty misplaced self-importance necessary to deny patients care based on factors other than need. Patients (patients with mental illness, mind you) are held to scheduling and attendance standards to which the staff themselves do not adhere. After years of dealing with their general incompetence and smug gatekeeping behavior towards treatment, I've had enough. I'm switching providers.

Would not recommend going here for psychiatric treatment. They always leave the establishment, cancel the appointment the day of and make you wait a month or more, or call out on the next appointment scheduled.

The front desk was not helpful to me today, did not want to hear my concerns only transferred me to other people. I got a call back from a woman named Kat that did not want to give me her last name. She answered the phone telling me about my endeavor with them instead of letting me explain why I’m calling. She was very rude and constantly interrupted me and said we aren’t getting along because we done “mesh”. I would expect for her to service people with more respect but it seems like she’s use to speaking to people like that. Maybe I will go with another facility.

Best counseling I ever got. I stopped using because of their help and the groups are the best I ever attended

Glad to know the well being of a child is less important than what insurance you have.