Just like a standard UPS Store. But avoid going when you are in hurry during quarantine. There are only one staff and because of social distancing, only one person can go in the store. The rest of the people have to line up outside of the store. There were about 7 people waiting and I had to wait for 20~30 minutes.

The first time I stepped in I felt like I was home the employees were so nice they took care of everything without a problem.

To the owner - Jesus and the other gentleman who works alongside him are top of the top. This review has nothing to do with them, they are both amazing. I had the most disgusting experience with LIS and she told me that you - the owner -would not care and she actually blocked my email from going thru to the “district manager”. Pls respond here if you would like to discuss further. If not - I am calling the BBB and the news. SHAME ON HER and for anyone who lets this behavior continue. Just for you to know how it started Lis suggested I “come to the store and look thru 300 packages to find yours”. This is your manager? I will never set foot into your location again. Pls contact me. Also - I just contacted the store at 7:15pm on 10/23 and was told by the young man that my package was not at the store and not in their system and I should file a claim. This afternoon Jesus told me my package was still at the store. So someone pls enlighten me as to what happened between 12pm and 7:15pm. I cannot believe this is how you treat customers in 2023 in NYC. I am disgusted. Update: 1 week later and no owner has made contact. I guess when “LIS” said “the owner won’t care either” - she was certainly correct. Shame on you to let your employees control you. Pathetic.

This is the best run UPS store I’ve ever encountered. They understand customer service completely. Everyone there is attentive and well spoken. The manager Lisette is the example of efficiency and competence. UPS should do a commercial highlighting these employees as examples for all their employees!

Thank you UPS! You are a lifesaver. I had an extremely important document to be printed and picked-up while I was travelling. There was a problem with the pdf (not their fault), but the manager of the store alerted me to the situation and after sending the files separately to the store email made sure that all 32 pages were printed. This is customer service at its best!

I was in the store September 21st. The manager was amazing. Lizette was her name I think. She was juggling 5 things at once and yet she remained calm, courteous, and professional. I was impressed! Would hire her if I had a company! ⭐️⭐️⭐️⭐️⭐️

The staff is great, clearly works hard and efficiently. The reason for the rating is UPS understaffs with just one staff member. The line extended out the door.

Been going for years always a lot of fun and excellent service. Nice people.