The service is great if you can track someone down. The hot tub and pool are nice but both very small. The cost for amount of space in your room can't be beat. The room was a little older but the beds were nice and the room spacious so I didn't mind that at all. The breakfast was great and everything was clean. Half of the hotel is being remodeled right now, but I wouldn't have known if the staff didn't tell me this.

Checked in and the room had a very strong cigarette smoke odor. Went to front desk where they first tried to dispute this claim with me arguing that all the rooms are non-smoking and the room was just cleaned earlier that day with no notes from the cleaning staff. Eventually they offered to cancel the reservation since there were no other rooms available. We cancelled the reservation and I stayed at a different hotel. That was all acceptable until I figured out that I was still charged for the room despite being handed cancellation paperwork before leaving. Strongly recommend that you do not stay at this hotel.

The hotel was fair but not for the price. The overall lighting in the hotel made it feel dark yet florescent. Some updating could have been done like the shower heads, etc. We stayed in a suite with a kitchen that sleeps 6, but there were only 4 forks, 3 towels, 1 small kettle and even less of all other kitchenware. The pull out sofa sleeper was falling apart. I sat down on the end of it and the mattress fell through to the floor. However, It was clean, smelled good, and even though the pool was tiny, my kids had fun.

Everything was great in the room, but the bathroom needs work. Done noticeable signs of rust and evidence of past leaks, and all the drains in the bathroom seemed to be having trouble draining. When we showered, the water gathered above our ankles, and the shower head water pressure was VERY intense, almost painful. Other than that, our stay was great! Clean room

The staff is very nice there, there was some confusion on the room they gave us, but were apologetic & corrected it. The hotel is clean. The only down fall is the pool was small & not very deep, not alot of ppl can go in at once.

We should have read the reviews before we booked. My husband travels for work and sometimes myself and our 2 toddlers travel along with him. This particular trip, we brought my mother in law along. We specifically booked the suite with 2 separate rooms as my husband had to work very early Saturday morning and sleeping in the same room with that many people doesn't allow much sleep. Upon arrival on Friday evening, we were told our room was unavailable due to construction so we were moved to a regular 2 queen room. Ordinarily, this wouldn't be a big issue, but that room was the whole reason we booked Grand Stay hotel. The others in the area (which are covered under my husband's work contract) did not have 2 room suites available. We were not contacted about the change previously. The next morning, I spoke with Leslie, the "manager". She was unprofessional, to say the least. She tried telling me that she attempted there to reach out but there was no phone number or email on file to contact us. That's impossible - as we booked direct and you cannot book a hotel without your contact info. Clearly, by other reviewers, this isn't the first time she's told this blatant lie. Leslie has zero business being in the hospitality industry. The assistant manager, while more professional and understanding, suggested that at our next visit, we call ahead to make sure the room we booked online was available. There won't be a next visit. This was the worst hotel experience we've ever had. Leslie only hesitantly offered half off our room when I asked what kind of compensation we would receive for their mistakes. The water in the tub didn't drain when showering, there were multiple outlet covers laying on the floor, two of which sparked when we plugged in our chargers. Some of these issues could have been overlooked had it not been for the complete lack of give a sh** by your General Manager. You'd be better off to close the hotel while under construction and find a new manager - someone who has even a little bit of customer service skills, is mature enough to accept responsibility, and avoids lying to the guests. Judging by other reviews, your management is costing your hotel a lot of money. You would think guest retention would be a priority but clearly this is a one time stop for most. Our family will not be returning during our 5-7 yearly trips to the area.

The location is great. The outside is beautiful. The staff? Less then pleasant. The rooms? DIRTY. And when we spoke to them about it, we were met with we don’t have house keepers here. But why wasn’t the room cleaned when you told us we couldn’t check in yet because the room was dirty at 2pm. We came at 4:30, THE ROOM WAS STILL DIRTY and we couldn’t stay. This is a 3-star hotel, AT MOST. 2 would probably be more honest. Just do better. Seriously the world needs people to JUST DO BETTER.

The room was a great size and loved the kitchen area. Breakfast was ok but well stocked by friendly, helpful staff. Unfortunately the room needed updating, a deep cleaning and we found mold in the shower which didn't drain. They were starting renovations so hopefully those things will improve.

First room offered, RM 230), had a Non Functional TV in the main room and Refrigerator Ice-Maker was defective. Upon request, was assigned RM2 229, which initially was an improvement. Had to use personal phone instead of room phone since room phone got no answer. When attempting to flush the Toilet, found it didn't flush due to broken flush handle, later the toilet started a continuous run due to defective seal for Tank Flush Valve., so had to turn off the toilet at the shutoff valve near the floor. Living Room TV was not properly programmed, so all channels did not function as advertised and viewing screen was not the right size. ALL Dishes in Dishwasher were dirty due to dishwasher being defective, so had to manually was dishes in order to use them. When trying to get ready for a meeting,, discovered No Iron or Ironing board available. Had to use Personal Cell to call front desk as room phone was not answered, hen hotel staff delivered an iron & ironing board, the ironing board was broken, so I was unable to get a functional ironing board until that afternoon.

Unprofessional. Booked room on 3/21 for 4/8, so my wife can spend Easter with her 94 year old mother. Just got a call 4/6 saying room is cancelled because they are overbooked!!?! I’m 67 and I have never had a hotel do this before. And they made no attempt to accommodate or compensate me in any way. Additional note - just went back and read prior reviews and apparently they do this often to people.

The hotel itself was in need of some updates. Our room was very clean and tidy, it had a mini kitchen, a living room and the separate king bed in the bedroom. Everything was nice enough for the evening, the front desk clerk who checked us in was great, even offering us a different room that was assigned because it was loud in that area of the hotel. We did have a quiet area so that was appreciated. The hotel was just 4 minutes from my morning meeting so the location was great.

The staff were friendly and pleasant. Rooms were spacious. Only problem was the windows were filthy and the air conditioner wasn't working until I took the filters out and cleaned them. They were plugged. I was traveling with a 3 year old and cleanliness was important. I must say that everything else was clean and tidy. And again the staff were amazing!!

Great hotel especially for the price. We really enjoyed our stay however there are a couple of things that we thought were missing or need work. The bathroom REALLY could use some hooks, a towel bar, and a fan. There was no alarm in the bedroom (not a big deal), and the toilet kept running. Other than that our stay was great!

Okay stay. Hallways and areas throughout hotel in common areas not very clean. Room was okay I'm just OCD and do I always wipe any room down. But room had weird random areas where random metal was placed on wall and then all patched up. Shower water pressure was crazy hard and hurt super bad. Had to keep turning shower off and try to rinse with normal bath faucet. When getting out of shower the whole floor was flooded out to entry way of room. It was so much water on the floor it was crazy. Only stayed one night for family gathering. And the pool was literally tiny and hot tub like super small

Stayed here for our wedding festivities because it was recommended by Glenhaven. The space was large and nice but there was some issues. The water pressure was extreme and did not keep temperature. It literally removed my spray tan for my wedding it was that harsh. The bathroom also didn’t have a fan inside and the ceiling was literally falling off. The jacuzzi tub leaked and dropped all night long. Thankfully we had a door to close to help drown out the sound.