1/5 MrSmashNMash 8 months ago on Google • 489 reviews
Apparently
there
was
a
billing
issue.
I
tried
to
resolve
it
with
the
front
desk
and
the
general
manager.
Mind
you
I
hadn't
stayed
at
any
hotel
recently
because
of
health
issues.
I
reserved
a
room
at
this
location
because
of
the
proximity
to
my
class
reunion.
Previously
there
were
only
4
elite
levels,
silver,
gold,
platinum
and
platinum
plus.
I
stayed
so
many
nights
that
I
was
awarded
Gold
Elite
for
life.
Eventhough
I
had
enjoyed
Platinum
for
several
years.
Indeed,
I'll
give
you
an
example
of
what
Platinum
really
meant
something
back
in
the
day.
I
had
made
a
specific
request
for
a
certain
room
at
the
Marriott
tower
in
Detroit.
When
I
got
to
my
room,
it
was
exactly
what
I
didn't
want.
I
called
the
front
desk
and
explained
the
situation.
I
was
put
on
a
brief
hold
and
I
was
told
to
go
to
the
70th
floor
and
someone
would
meet
with
me.
I
was
taken
to
the
Governors
suite
and
wasn't
charged
any
additional
cost
for
the
length
of
my
stay.
That's
why
I
remained
a
loyal
Marriott
customer
for
over
20
years.
These
people
I've
dealt
with
apparently
have
no
clue
as
to
what
an
elite
membership
is
about.
Shame
on
them.
I
also
told
them
that
I
was
a
Google
guide
with
over
1.5
million
views
of
my
reviews
and
photographs.
They
obviously
didn't
care.
Perhaps
I'll
find
logging
with
another
hotel
chain
in
the
future.
In
other
words,
good
luck
changing
my
mind.
Because
of
a
$100
difference
I
think
that
they
need
the
money
more
than
I
do.