Brilliant practice, think people forget the pressures in the current health service! I used to be with cestria years ago and then moved area and they were brill then! Just came back to the surgery after moving back. Rang late morning and GP rang me back later in the afternoon! Doctor was brilliant - excellent practice :)

This is one of the best surgeries I have been a patient at. They are a busy surgery and yes when I ring up I will be in a queue but I don’t think that’s any different to any other surgeries. Medical staff are proactive and my issues are either resolved at appointment or I’ve been referred/signposted. I have had some telephone appointments which have worked ok and again issues resolved. Thank you Cestria.

Getting through on the phone is an absolute nightmare! Held in a queue for 3 hrs and 7 mins one day and 1 hr and 9 mins the following day....still didn't get through!!! Going to have to go in person. Staff and Drs are great when you can get in touch but trying to phone in is abysmal hence the one star. This issue really needs addressing!

Had reason to arrange to speak/see a doctor last week. Experience was the best & the worst!!! On the phone for 42 minutes till my turn came round. Spoke to Receptionist & explained my symptoms & following a chat with a doctor & medical student, she said I could be seen an hour later. This is the best!! big thanks for this, a five star rating, but one star for phone delay, hence 3 stars

I’ve only been with the practice a few month and I’m already having to move. When I moved here I was told that non of my information from my old GP had been moved over. I understand that’s not their fault and I’ve been willing to work with them to tell them my issues, but physical and mental, which has been incredibly difficult to say the least. At first they were ok, done a couple referrals here and there, but those referrals fell through, again, I get it, the NHS is stupidly busy and severely under staffed. But the last straw was on a recent referral I needed to go back on tablets I take for PCOS. I needed blood tests done to make sure I was ok to continue them, but when I went in, the nurse said “so this is for kidney issues.” I tried telling her no but she wouldn’t have it, once done she gave the whole “no news is good news” speech, that was 3 weeks ago. I’ve tried calling the GP, doing e-consults the works, but nothing. My cries for help have been falling on deaf ears, and once again, my mental health is at an all time low. I understand the NHS is struggling, but so are its patients. Side note, having to call for same day appointments doesn’t work. The phones lines are jammed and when you can eventually get through, all the appointments are gone.

Trying to get through on the phone in the morning is non existent. Says it opens at 8am. Yet you call and it still saying they are closed until after 8:30… no option to an book e consult on nhs app saying it’s not offering the service. How are people meant to get treatment when they can’t even get through to the surgery?

The assistance I've had here has been canny bad, rude, and unprofessional, half of them prescribed me stuff that made me seriously ill and the rest effectively denied me treatment. No it isn't in my head. There are red flags at best with some of them here like asking invasive questions, withholding information,l etc.I'm already going through my own medical issues and it's just not good.

Pharmacy it diabolical Put in prescription at Dr's told it would be ready in two day which is great Went to collect it at the pharmacy and they said it wouldn't be ready till the following week Yet again with out meds that I needed No happy