RW&CO. image

RW&CO.

Clothing store Womens clothing store Mens clothing store Maternity store

Chain store selling its own brand of updated takes on classic clothes & accessories for men & women. People often mention service, store, customer, staff, suits, great, helpful, return, suit, told,


Address

20150 Langley Bypass, Langley, BC V3A 9J8, Canada

Website

www.rw-co.com

Contact

+1 778-777-9008

Rating on Google Maps

3.80 (88 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 6 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (30) store (26) customer (21) staff (16) suits (13) great (13) helpful (13) return (12) suit (9) told (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mark H. 1 year ago on Google • 3 reviews
    Had good help when buying and then the worst experience I've ever had at a store when trying to return some items. I had purchased a suit for an event I was going to but then found another from a different store that worked better for the event. The suit purchased from RW was then no longer needed, hence the return. The suit purchased from RW was in its original bag since purchase until the point of trying to return. As the lady handling the return was going through the items I brought back she noticed a tag on one item (suit jacket) was not on the cuff and in the pocket. She then accused me of wearing the suit and removing the tag with a smile on her face. I explained that I had not worn the suit and it literally has been in the protective bag since purchase. I told her this is how it must have been sold to me and she just said no and again accused me of pulling this one tag off. Had I of tampered with or worn this item I would never dream of trying to return it but as a customer who literally purchased, brought home and never touched the item to be then accused of wearing and/or tampering with it infront of other customers and then to be laughed at when I was visibly shaking from the situation this staff should be ashamed of themselves. Don't recommend this location or staff. Currently have a file open with customer service as well as my card provider.
    1 person found this review helpful 👍

  • 1/5 Sean M. 3 years ago on Google
    After being a long time customer for years Sadly my recent transaction will be my last. I ordered 6 men's T-Shirts only to be shipped 2 Women's tops. After being on hold for almost 2 hours I was told to email them a photo. I have emailed them 3 times with no reply. shipped them back "return to sender" emailed again, no reply. My wife gets a hold of them and is told they will refund us once they receive them no apology no offer to get the shirts I ordered in the first place (almost 4 weeks total). Was told to re-order them. My wife told them they were on sale when we ordered. Was told Oh well. Zero Customer service!
    1 person found this review helpful 👍

  • 1/5 william c. 2 years ago on Google
    thought I'd share my experience today at RW&CO at Tsawwassen Mills. It was about 3pm when I entered the store , and it wasn't busy. I found what I was looking for and took my garment to try them on. As I walked to the back where the change rooms were, the fellow behind the counter was just leaning on the counter busy on his cellphone as I asked to use the room. He didn't seem interested except on his phone. I'm usually a very easy going person, but what happened to customer service? unfortunately this wasn't the only store with this kind of non service. Several of the stores in the mall itself had associates busy on their cellphones or not even greeting customers.
    1 person found this review helpful 👍

  • 1/5 JKB 6 years ago on Google
    I brought my brother to this location hoping he would find a suit, maybe two. The customer service was so bad! It was frustrating that none of the three employees acknowledged us. We ruffled through the suits for 10-15 minutes - no help was offered, even though the suits are located close to the till and that's where the employees were hanging out. My brother asked for a changing room and male employee told him he could just go in. He did not budge from behind the till and there were no customers lined up to pay. I was so frustrated with the lack of customer service that we left. We went to another clothing store down the street and received the most wonderful customer service, care and attention. We happily paid for 2 suits at this other store. I do not recommend shopping at this location if you have any questions because the employees are incompetent of serving their customers.
    1 person found this review helpful 👍

  • 1/5 andy k. 5 years ago on Google
    We went here because we were considering buying suits for our wedding party. We were awkwardly looking at suits overhearing a woman who later identified herself as the manager being incredibly rude to a customer, while other staffers stood around seeming unfased by this. Finally when we asked if we could go in a change room as were now holding several suits for my husband to try on - staff spoke to us. The tone and entire expression on the managers face changed as she spent the next 20 minutes awkwardly standing outside my fiances changeroom complimenting everything he tried on and being suuuper smarmy and fake with me. We put a suit on hold and bailed. The suits were great, store was a little dirty, staff was lazy, rude and oily sellers.
    1 person found this review helpful 👍

  • 5/5 Arianne D. 4 years ago on Google
    My favorite place to shop for clothes. Always high quality and stylish, but its really the staff who go over and above that have me coming back!
    1 person found this review helpful 👍

  • 5/5 Sean B. 1 year ago on Google • 78 reviews
    I had the most wonderful customer service here the other week. Thank you. The selection is great and the clothes fit so well. I was helped all the way through my shopping experience with great advice and remarkable talent. I’ll be back.

  • 5/5 Adri A. 7 months ago on Google • 49 reviews
    I popped in on a whim to look for pants - which I found a few of - and I left feeling really good about the whole experience shopping here. The staff were helpful, warm and kind. All around, excellent service, great selection and good prices. Thanks to the 3 ladies working there this evening!

  • 5/5 Infinity S. 11 months ago on Google • 33 reviews
    Went to this RW to get suits for Grad. Cameron was simply awesome! Super kind, patient, informative, nice, helpful, he gave great style and sizing advice AND he even helped me order items online to ensure I got the exact items and sizes we needed that were out of stock at the store. Got everything we needed, great quality suits, great customer service and it was all on sale too!

  • 1/5 SCOTT M. 4 months ago on Google • 16 reviews
    This company continues to excel in terrible customer service.I was told by someone who saw my review that "the owner would like to speak to me ". I phoned the store - apparently there is no owner and I left a message for the manager who never called back. I called again and again no call back. Ive sent pictures in of my pants showcasing their lousy quality and they just dont want to deal with me. I do expect anything more than the zerohelp I've already received. I will just continue to these reviews in the hope that I can save some other sucker from wasting their money there

  • 1/5 Jody K. 5 months ago on Google • 9 reviews
    It was so unfortunate that I bought an item online, picked it up, tried it on at home once and the hooks in the garment poked out so I went to return. The sales lady wouldn't take it back or give me a refund and gave horrible customer service. I will never return to that RW and will not shop with this company ever again due to how they treat their customers. She basically called me a lier and all I did was take it home, try it once and decided I needed to return it. Horrible experience and service. I never got a refund and I left the shirt there.

  • 5/5 Katie L. 1 year ago on Google • 7 reviews
    I love RW&Co. It's becoming a favorite store of mine. The staff are super friendly, knowledgeable and accessible. I came in today for an item an hold- was trying for an exchange from an online order, and the whole process was very smooth and convenient. Thank you!

  • 5/5 Rachel B. 7 months ago on Google • 4 reviews
    Jas at RW&Co was super helpful. She got me a ton of sizes, gave insight and opinions when requested, and was super cheerful and available when I needed help! Thanks so much!! :)

  • 5/5 Samantha P. 1 year ago on Google • 3 reviews
    I had the best shopping experience today. The ladies working were all extremely helpful and I felt comfortable asking them for advice on colors and how to style work clothing. They helped me pick items but I never felt pressured to buy. The store is always clean and organized, and for any items I liked but they didn't have my size they were able to order them for me at the same time when I checked out.

  • 5/5 Michelle W. 4 years ago on Google
    Love this store. My favorite for work wear

  • 5/5 Craig M. 4 years ago on Google
    Cloths are quality, but wait for a sale.

  • 4/5 Chami F. 4 years ago on Google
    Has good quality clothes and pleasant staff. Good luck with everything.

  • 5/5 Sylvia S. 2 years ago on Google
    The sales personnel were all very friendly and helpful. Helped me choose correct sizing and were truthful about which colour looked best on me.

  • 5/5 Dave n. 1 year ago on Google
    Came here end of march looking for couple of suits and Juliya helped me out with my selection and she was just amazing with her customer service skills! Will definitely come back here and looking forward to be served by juliya!!

  • 5/5 Marsha H. 1 year ago on Google
    Wonderful store, excellent service from Debra, “Thank you”, all stores should give this kind of customer service, so happy with the help Debra gave me, I felt like she truly cared about what I needed, and I will be back to this store!!! Thank you.

  • 5/5 Madelein E. 2 years ago on Google
    I had such a great experience here! The manager was very helpful because I had a lot of questions. I usually have low expectations for clothing stores, but this was super customer service. I will definitely be back!

  • 2/5 Slytat Live in s. 1 year ago on Google
    Went in to see what was available in store (Langley location). Was not impressed by the lack of inventory for the mens section of shirts…. Store was clean, but no person greeting when arriving. inventory in mens section was very limited, more suit section than other clothing options…

  • 4/5 Aditi B. 1 year ago on Google
    Big layout of store and systematic display of clothing Staff friendly and helpful Often good deals not there

  • 5/5 terry g. 3 years ago on Google
    uz old lady store

  • 4/5 Jonathan Y. 2 years ago on Google
    I suppose the guy who greeted me was new, but he had zero product knowledge when I asked him what the difference was between slim fit, tailor fit, and regular fit dress shirts. The small slim fit I purchased at another store was slightly to small. He suggested I try on the med slim fit, it fitted better and I felt more comfortable, but it seemed like I was swimming in it. Luckily, the female cashier saved me before I completed the exchange, and suggested I try on the small tailor fit. It was perfect. Thank you for saving me from disappointment. Furthermore, she asked if I had BCAA membership, which I did, and saved me another 10%. I had no idea about these member savings.

  • 1/5 Prabhjot K. 1 year ago on Google
    The indian manager/supervisor (didn’t look like one) was so rude when I wanted to return one item I bought online. She was talking sarcastically and had zero professionalism. She was talking in a way that she is the smartest and everyone else is fool!! Ughhh

  • 1/5 Melody 4 years ago on Google
    Clean, organized, very expensive. Clothes are beautiful but the fashion designs are 2 years behind. They are purchasing these out dated designs for cheap from the USA and selling them at an exorbitant price. I lived in Los Angeles and San Francisco for 13 years and returned to BC in January 2019. So to see these out dated clothes being sold at these prices is completely and utterly ridiculous.

  • 5/5 Ash D. 1 year ago on Google
    I was in a rush and had to make a quick purchase. The sales associate was super efficient and helpful! I appreciate the fast, yet kind service!! :)

  • 5/5 Michael P. 4 years ago on Google
    Fantastic service! Several staff helped me, and actually helped and didn't hover. Very professional. The clothing is so so nice too, and fits well. Yes, you pay for what you get, but this location is larger than some and has a large sale section too.

  • 1/5 Derek K. 1 year ago on Google
    The sales reps are great. Can’t say much about the manager. Rude and disrespectful. Won’t be returning to this location.

  • 5/5 Birgit H. 3 years ago on Google
    GreT deals today.

  • 5/5 Amir S. 3 years ago on Google
    Best store in a great plaza with many other stores, great customer service by staff specially Yar who helped me with my returns so politely and find what I want! Thanks

  • 5/5 Russell K. 3 years ago on Google
    Really great sale prices today!

  • 5/5 Sandra A. 3 years ago on Google
    Visited today and they have 50% off all clothing just today. Bought 2 sweaters and 2 tops. Pleasant and helpful staff.

  • 1/5 Tania D. 5 years ago on Google
    I was in today to exchange two shirts my husband was given to as Christmas gifts. I was in there for a long time and was never once greeted or asked for help. When I went to exchange the two shirts I gave the gift receipt. I was asked why the price tags were not on anymore. The tag was still on but the price tag was peeled off. I said it was a gift (hence the gift receipt) and the tags were taken off. This apparently was a big deal. The manager was called over and asked me why the tags were taken off. Again, I said because it was a Christmas gift and I’m sure the person giving it didn’t want him to see the price. She said most people leave it on. I can’t tell you how many times I’ve returned or exchanged something and the price tag has been ripped off and I’ve never experienced a problem like had did here. Between the sales associate and the manager this apparently was a big problem. I don’t normally write bad reviews but I left there upset with how I was treated. Maybe say hello to your customers might be the first step, then treat them with respect.

  • 4/5 Hunter R. 4 years ago on Google
    Great service, friendly staff and well organized store!

  • 3/5 Brenda G. 4 years ago on Google
    This place used to be great with excellent service but management has changed and the service has gone downhill.

  • 3/5 Mozhgan S. 4 years ago on Google
    Nice dress. I like some styles.

  • 3/5 Kathy R. 4 years ago on Google
    Clean and well kept store. Had to search for a clerk to help out

  • 4/5 Sun G. 4 years ago on Google
    One of the bigger locations in Metro Vancouver. So size/selection is never a problem. Only issue I observed is that they are understaffed, and not as helpful as the staff at other locations.

  • 5/5 D G. 4 years ago on Google
    Amazing customer service. The lovely staff took such good care of me

  • 1/5 Roha M. 4 years ago on Google
    Came all the way from Delta. And the store was closed they should really ask websites to change their timings.

  • 1/5 Sandra K. 4 years ago on Google
    Ask the changing lady for a size and she advise that they dont really carry size 14. I went and found like 10 different pants. I guess she really doesn't wanna do her job or doesn't like ppl that size

  • 4/5 Sheri R. 5 years ago on Google
    Good sale!!

  • 5/5 Alexa F. 2 years ago on Google
    The manager at the Langley location is absolutely fabulous! She helped my husband and sons choose outfits for his daughter's wedding in July. Great customer service and a super return policy. Thanks, Sara!

  • 5/5 Eric T. 5 years ago on Google
    Great service.

  • 5/5 Connor N. 4 years ago on Google
    Best suits in the league

  • 5/5 Amandeep Singh M. 5 years ago on Google
    Great place. Great people. They do carry all kind of suits and formal and business casual clothing for men n women. Highly recommended

  • 5/5 Jared P. 5 years ago on Google
    Amazing staff very helpful for finding the perfect suites for wedding party.

  • 5/5 Dalia S. 4 years ago on Google
    Great service, their staff is always very friendly and helpful

  • 4/5 Jack P. 6 years ago on Google
    Great Men's Clothing Store. Modern Styles with an up to date Selection. Thanks for the Tailored Look.

  • 2/5 coco j. 6 years ago on Google
    RW is my favorite store. But this store customer service is not same as all other locations. We have to look and find clerk to ask question. Nobody ask to give help or greeting when customer arrived store. They treated customer differently. Don't know why.

  • 5/5 Jaymie D. 6 years ago on Google
    Would recommend this store to any of our friends looking for suits for their wedding party or an event. Had the absolute best service, so friendly and helpful!

  • 5/5 Diego A. 6 years ago on Google
    Went in with my bridal party and had most wonderful service. And the prices were amazing. Would shop here again and recommended it

  • 1/5 Scott M. 5 months ago on Google • 1 review
    NEVER GO THERE !! I bought 3 pairs of dress pants and the colour is washing out. They tell me it’s my dry cleaner but I have older pants that still look the same. Next excuse was they were past the 60 day return policy. Emails to head office went unanswered. WORST QUALITY EVER


Call +1 778-777-9008 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cash only
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Recycling
    • ✓️ Clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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