2/5 JJ L. 1 year ago on Google
I
made
an
appointment
to
have
a
very
simnple
procedure
completed
which
can
be
done
in
the
physicians
office
in
just
a
few
minutes.
After
scheduling
the
appoitment
I
tried
to
get
an
estimate
of
the
cost
of
the
procedure
using
the
hospitals
"MyChart"
patient
portal,
which
I
have
found
to
be
poorly
functional.
After
logging
into
my
account
on
MyChart,
I
sent
my
request
through
the
internal
message
system
under
the
"Estimates"
mail
category.
The
hospital
indicates
it
will
repond
to
all
messages
within
3
business
days.
Not
having
received
a
reply
in
a
week,
I
resent
the
request
under
the
"Billing
Questions"
category.
The
following
day,
I
received
reply
but,
instead
of
providing
me
the
estimate
I
requested,
I
was
directed
to
call
the
"Estimates"
phone
line
and
provide
the
procedure
code,
which
I
was
never
given.
I
spent
the
next
half
hour
on
the
internet
trying
to
determine
the
proper
code,
which
I
eventually
found.
I
called
the
estimates
phone
number
but
received
a
recording
that
directed
me
to
go
to
MyChart
where
i
could
find
the
estimate.
I
went
to
estimates
page
of
My
Chart
and
tried
to
lookup
the
cost
by
entering
the
prodedure
code
came
up
with.
It
was
not
recognized.
I
then
tried
by
entering
the
name
of
the
procedure
which
again,
was
not
recognized.
I
resent
a
message
through
MyChart
and
left
a
message
on
the
"Estimates"
phone
number
asking
for
help,
but
I
suspect
it
will
be
several
more
days
before
I
receive
a
meaningful
response.
With
the
procedure
scheduled
to
occur
in
a
few
days
time,
I
tried
to
reschedule
the
appontment
on
MyChart.
According
to
MyChart,
there
are
no
appointment
slots
available...ever,
which
is
another
example
of
its
dysfunctionality.
I
have
wasted
alot
of
my
time
trying
to
obtain
a
simple
cost
estimate
from
these
clowns,
which
I
don't
appreciate.
It
is
my
diagnosis
that
the
dysfunctionality
of
MyChart
is
likely
symptomatic
of
dysfunction
that
is
likely
pervasive
within
the
VHC
organization
and
which
is
often
caused
by
a
bloated
bureaucracy.
This
condition
will
not
heal
by
itself
but
will
require
a
concerted
effort
by
hospital
administration
to
examine
its
systems,
such
as
MyChart
and
make
sure
they
are
fuctioning
as
intended.
Said
another
way:
"Get
your
act
together!".
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