Featured Reviews


Frequently mentioned in reviews: hotel (27) room (21) beach (14) staff (11) breakfast (11) view (10) stay (10) location (10) good (10) friendly (7)
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  • 4/5 Louay M. Al K. 1 year ago on Google
    Amazing view. I never left any sunrise or sunset in my whole stay. Everything was just as it should be. Perfect location and very friendly service. My suite room had two rooms on the 9th floor, which made my stay even better.
    2 people found this review helpful 👍

  • 5/5 Chrystelle M. 8 months ago on Google
    We came to stay in this hotel as we came to see Maluma in concert in Las Palmas. Not only the concert was amazing but returning to NH Imperial afterwards was a total bliss! Our beautiful clean room, the very friendly and helpful staff, the delicious breakfast choices, all made NH Imperial a fantastic hotel we will gladly return to very soon.
    1 person found this review helpful 👍

  • 4/5 aristotelis c. 1 year ago on Google
    Rooms rather small, bathrooms ridiculously big, but overall an excellent choice of hotel in Las Palmas. The view of the beach astonishing. The beach is right outside the hotel. Also from the hotel starts a 3 km "promenade" with lot of shops, cafes and restaurants. But don't worry about the noise. It's a very quiet area. The stuff is very polite, the elevators fast and the breakfast is very good. Some improvements can be made in the cleaning.
    1 person found this review helpful 👍

  • 4/5 Barrie S. 1 year ago on Google
    Nice hotel right on the Canteras beach. Many good restaurants nearby.

  • 4/5 allan s. 4 months ago on Google
    Hienolla paikalla aivan rannalla jonka pituus on 3 kilometriä. Pitkä ja leven ranta kävelykatu menee hotellin edestä. Uimaranta sopii hyvin myös lapsiperheille. Aaltojen kohina kuului hyvin hotelli huoneeseen. Aamiainen oli hyvä ja monipuolinen. Hotelli oli siisti ja rauhallinen. Uima-allasta ei hotellissa olle. Eikä tarvinnutkaan olla koska ranta oli aivan vieressä.

  • 5/5 Marion B. 7 months ago on Google
    Fantastic hotel, couldn't fault location, staff or cleanliness. Didn't eat in restaurant as thought breakfast overpriced as €21.90

  • 1/5 perico p. 6 months ago on Google
    RESTAURANT NH: What you get does not deserve the price you pay because of quality and quantity. You are paying by the nice views to the sea and the beach. It is better to take the lunch or dinner in one of the of restaurant close to the hotel. Very disappointing Restaurante: No se merece por precio calidad. Platos simples por cantidad y calidad estándar a precio desorbitado. Decepcionante comparado con otros restaurantes NH.

  • 4/5 Sy H. 9 months ago on Google
    Rooms are great, staff very helpful, location on the beach is excellent!

  • 5/5 Bon C. 11 months ago on Google
    Excellent and cheerful service. Rooms that overlook boardwalk feature unparalleled views. The location is perfect too.

  • 5/5 Debby M. 11 months ago on Google
    Excellent check in, friendly reception staff, really attentive bar and restaurant staff. Immaculately clean. If you want a beach front hotel this is a hotel for you.

  • 3/5 Barbora H. 1 year ago on Google
    Nice sea view, clean rooms, not good breakfast. Little choice, no vegetables.

  • 4/5 Pete Nelson (. 1 year ago on Google
    The NH imperial is quite a big hotel that accommodates a lot of people to look after, we booked a superior room with sea views and a terrace for the last remaining days of our holiday. the views were not disappointing followed by some nice sunsets, however the room was pretty basic in comparison to hotels that we have stayed in and experienced there was no kettle facility for making hot drinks or a welcoming pack of any discription. Breakfast time was not a nice experience for us personally the choices on offer were not to our liking it was unimaginative and value it was just uncomfortable trying to weave amongst guests the whole breakfast set up just does not flow properly. We thought we would take up the invitation to have a complementary drink in the bar for an evening night cap we asked the barman and was confronted with his highly outrageous attitude towards us THIS IS THE BAR he explained quite loud with his hands animated. I then asked him if he was happy when pouring our drinks and again gestured with his hands around his head and remarked he was stressed and continued to bang cupboard doors and drawers in the background of the room it made for a very uncomfortable end to our evening. However I did go to reception and voiced my concerns and I left my room number and nothing was done or any feedback from management. The NH hotel prides itself on care and good hospitality and service unfortunately for us the imperial hotel did not come up to our expectations.

  • 5/5 Julio Cesar Perez H. 1 year ago on Google
    Great location! Nice staff! Friendly and willing to help across the board

  • 2/5 Ria B. 1 year ago on Google
    We stay in this hotel already for 2,5 months in a row in the same room, we wanted to change rooms with a better view. We asked the reception to arrange that, and on 1 dec. extended our stay, due of business for another 1,5 month, the room they told us was available per 12 dec. We where informed later that the room was not available on 30 and 31 dec, so must leave that room.??? On 12 dec we wanted the change, the staff employe told us that we could stay in that room till 20 dec??? then we had to move. We asked if she could arrange that we stay in the room, that was not possible because it was booked?? On my suggestions how to arrange that, she was not willing to help and was even rude. We are customers for 4 months in a row, that will make us Titanium members, so think this was not really customer friendly behavior. The reception ppl. are great and very helpful, but the staff can do way better. Our company use this hotel group, world wide, for all their employees, and our CEO is a personal friend of the CEO who owns this hotel group. Now we stay in same room, same view, for 4 months. We expected some better customer service.

  • 5/5 Faisal E. 1 year ago on Google
    Good hotel. The adjacent streets are noisy at night though so be mindful of that

  • 5/5 scottbridges7836 2 years ago on Google
    stayed here for 2 weeks in January. paid the top rate to get a top floor, sea view balcony room... well worth it (I got a good discount on Expedia so paid the standard room price)... wouldn't bother with a side street view as you'll be in shade all day and noise from the busy bars and restaurants below... breakfast is expensive at €17 but eat all you can so save some for lunchtime to get best value... right next to beach which is convenient... no Bar though and no Gym (despite the advertisement for one)... the Gym is apparently in another nearby hotel but who wants to go to another building for a workout? Sometimes the beach maintenance tractors and cleaning vehicles can wake you up in the early hours...Overall, 5 stars from me but that's all because I had the best rooms.

  • 1/5 anastasia k. 1 year ago on Google
    Please do your self a favor and do never go in NH IMPERIAL PLAYA hotel in las Palmas!! The maids stole my new Sloggi bra (bralette) just one day before I my scheduled flight. I was wearing it in the noon, got it off to go for swimming, left out of the door the label CLEAN MY ROOM and when I came back in the afternoon to get dressed again I found the room cleaned but my bra was missing. Searched everywhere, got down in the reception where they treated me very rude, they almost made me feel I was crazy for telling those stuff. They left me no time to press them more and make a fuss since I was flying back home very early next morning. I sent an email to the hotel director Mrs Dolores with the purchase receipt of my bra asking to at least refund me the cost of 40€ of my brand new bra and they answered: "I can offer you un upgrade with sea view room for your next stay with us" …..hahahah what??? I'm not crazy to come again and leave me with no clothes just a few hours before I leave. SHAME ON YOU...THIEFTS!!

  • 5/5 Cleo S. 1 year ago on Google
    Great hotel, perfect location! Very polite staff, every morning we would go for breakfast I would order the same gluten free toast and omelette and from the second day they remembered the order. Everyone was really sweet and helped as much as they could. They would give us beach towels everyday free of charge and you also get access to the gym that is at close by at their other hotel. We even asked for recommendations to rent a car and the company they recommended was brilliant and super fast! Would 10000% recommend this hotel!

  • 4/5 sajjad h. 3 years ago on Google
    This place is good. Just facing beach. Very beautiful location. Rooms are good neat and tidy. The rooms are spacious also. The only thing is that they should have two bottles of water in the room as welcome gift and they should refill it per day. Moreover they should have one kettle also in room. As during this pandemic people will prefer to drink warm water. Rest food is ok.

  • 4/5 Tommi 2 years ago on Google
    nice rooms with good bathroom. Very good breakfast, but WiFi was very slow, not for working

  • 5/5 Luisa Elena D. 1 year ago on Google
    Great hotel in a fantastic location! Very good breakfast buffet in room overlooking the beach. Highly recommended

  • 5/5 Daniel B. 2 years ago on Google
    Perfect placing. Area around and attractions fullfill your eyes. I really enojpyed my time around and at this hotel

  • 5/5 Jaime Ruiz de C. 2 years ago on Google
    Nice attention, really nice views. Breakfast with sea views was amazing. Very well located.

  • 5/5 Valentyna T. 2 years ago on Google
    This hotel is located very near to the beach. Very comfortable and friendly staff. There are a lot of things that you can do: swimming and taking sunbathing, dining and shopping, walking around the beauty places.

  • 2/5 vincent e. 2 years ago on Google
    We had issues with the payment on the NH website and then had to take a higher price by paying at arrival. Double bed option was not proposed...

  • 5/5 Akbar A. 2 years ago on Google
    I'm so happy to stay here. the service are excellent, specially for dinner and breakfast. The food are delicious, and the view are beautiful because you can see the beach. there's a lot of cozy place to hanging out and I really love the room.

  • 4/5 Natalia N. 2 years ago on Google
    Excellent location with an amazing beach view. Good continental breakfast options. Only downside is that the receptionists are not very friendly.

  • 4/5 Celine R. 2 years ago on Google
    Lovely hotel. Amazing location,sound of sea lapping on the shore. Very friendly staff and thank you Adrian for your efficient service


Call +34 928 46 88 54 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Parking
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Beach access
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Airport shuttle
    • ✓ Fitness center
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Pet-friendly

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