The hotell have nice rooms and roof top. The breakfast buffé was also good. The reception however was not helpful at all. Our room was supposed go be cleaned 2 times during our stay (one week), this was not accomplished even though we reminded them several times. A gym was supposed to be included, but the reception also wanted to charge us for that.

Upon arrival, the front desk staff told us that there was no availability for breakfast except at 7:00 in the morning. Nobody called us beforehand to try to arrange a reservation. So we were stuck without any breakfast the entire stay even though we paid for it. When we complained, the staff lied and changed their story and tried to pretend that we were offered breakfast the entire time. They stole from us and then lied about it and refused to refund us for the breakfast that they couldn't provide. Also, the rooms are ugly, dirty, and littered with hair everywhere. Do yourself a favor and stay anywhere else. Don't ruin your vacation arguing with liars and thieves.

Pretty stylish hotel in nice parts of LP. One week booked but 5 days in the stay still no room cleaning performed despite daily requests. The management not helpful and seems not to bother at all…

The browned hair girl at the front desk is probably one of the worst persons I’ve ever met (and I’ve met a lot of people…). I don’t understand how a boutique hotel can hire people like this girl who should be as far away as possible from working with service. The owner of the hotel is more than welcome to contact me about her treatment of me and my husband.

Rooftop bar was closed 5 days out of our 7 that we booked. On the 2 days we could use it service was slow,tables wher dirty and they had what must be the worst dj on the entire island playing ther, he emptied the place. Also ther was a giant crack in the glass at the pool. Rooms wher nicely decorated and clean enough (apart from shower) BUT the rooms are WARM the Aircon they have is just basically a fan not great at all Lobby bar was never open throughout our stay ther. Breakfast was great nice selection of everything and the coffee was nice.

Excellent hotel with friendly staff and great choice of food for breakfast. The restaurant is based in the old bank vault under the ground as this place was a bank before, nice! The place is near a different clinics with good choice of bars and restaurants near by. Skip the clinics, go strait to the bars. For my short stay I can say only the best for this hotel.

We had a very nice stay at this hotel. The rooms are comfy and clean. The service was good and the people are very helpful and can give great tips (restaurants, sightseeing,…). The roof top ist really beautiful and you can chill at the pool while drinking a delicious cocktail 🍹 Unfortunately our Tablet got stolen out of our room… Make sure to keep your stuff in the safe! The hotel is near to the beach (10 minutes) and lots of restaurants and bars. There is a bus stop in front of the hotel, so you can go easily to the old town of Las Palmas and other places.

Nice, clean hotel with modern rooms, close to all areas of the capital and giving a nod to its former banking past throughout. The gentleman on reception was excellent and his English was good. Other members of the team were less attentive, which lets the hotel down. The pool is very small, much smaller than appears on the photos (max 3 at a time) and the rooftop bar is only open Wednesday to Saturday, and is often used for private events rendering this useless for guests (the bar staff are also hit and miss). WiFi good. Free safe access in each room. The cleaners were thorough. Discounted parking at the SABA car park around the corner which was perfect for our hire car. Overall, a good experience.

Nice concept place to stay, near to port, shops, bars and restaurants... But 10 walk from the beach. The hotel has some nice features but is a little basic the function and fit-out. We stayed in a premium room that was comfortable. In my opinion some of the concept design features were more style over function. Breakfast was ok, not nothing to get excited about. The pool looks massive on the hotel website photos but I have been in bigger baths. I would stay here again but not in a rush.

Terrible dark room, despite paying for upgrade when booked. would not change until I paid £20per night despite insisting all rooms were same. Hangers too high and so noisy. Wi fi wouldn't work,nor would tv and only 4 English channels when it did. Boring breakfast,no service here at all. Bar rarely open,solarium tired and unkempt. Staff off hand and unhelpfull Eventually given the room I'd paid for in the first place with wonderful view of boats,but spoilt our holiday with all the stress involved in getting it. Not 4 star,would not recommend

We first stayed in a lower level room which was a bit dark, with a leaking shower and a broken kettle so we got moved to the highest floor the next day and it was absolutely perfect. Gorgeous views of the mountains and everything functioning. Spacious and inviting. Close to all bars and shops.

We arrived after a long delayed flight and were very tired, we were greeted by a lovely helpful girl ( small with short black hair) i think her name was Deborah,we went to our room and there was a problem with the lights & Deborah quickly and efficiently moved us to another room .I cannot praise her professionalism and her willingness to help enough over the three days we dealt with her. There is a bar at reception and Jose Louis served us he was efficient fun and informative. The problem is the bar is open sometimes but sometimes not they didn't have a barman to serve but the receptionist couldnt serve us either.we were told we could go to the roof terrace instead where its loud and crowded (if its open). The rooms are kept very clean and stocked with tea/coffee making facilities. But theres a glass door from bedroom to the toilet that doesn't shut so no soundproofing for private bodily functions! There is also a big gap above the door to the room so there is no soundproofing when the cleaners are on their walkie talkies and cleaning other rooms . The hotel has lots of pluses beautiful decor ,comfy beds lovely roof terrace for sunbathing and good location.

Great and clean hotel with extra kind staff. Great location (close to tons of great bars, restaurants ,also 3 minutes walk from the beaches) and excellent services. Breakfast is super too and bar on the rooftop terrace with the view to the city is a must. Highly recommended! Simply flawless!

We stayed for a week in the BeX Hotel in the end of February. It was in a great location for city, public transport and the beach was less than half a mile across. Our room was on the 8th floor with a great view of the harbour where both cruise ships and and others, including container ships, could be seen to lock and leave. The interior was nicely done with a banking team, the room was spacious and cleaned well every day. There were a few sun loungers up on the roof, but it was a bit chilly at times, the bar there was open in the evenings. Breakfast was to our liking, lots of variety on food, fruit and beverages. The hot plates might have been a little warmer, this is the same in almost every hotel. Overall, great stay, would do it again.

We stayed early 2023. Congratulations on the design.. I think? Whilst it looks snazzy in the adverts, having a glass-walled bathroom is impractical for anyone except a romantic couple, or indeed also for a romantic couple who might wish to shower privately. The photogenic bathrooms flood, surprisingly deep and very quickly. When you request assistance you’ll be told maintenance is only available 10-4pm, regardless of when you arrive, no alternatives are offered. We were lucky and had a room on the outside of the building- those opposite us only had windows facing into the interior corridors of the building so would be relaxing whilst the neighbours walked past at eye level or have to sit in darkness. Not ideal. The rooftop bar is only open a handful of nights per week and closes early, without warning (so much for a nightcap). The rooftop pool is genuinely smaller than my nephew’s inflatable paddling pool. The breakfast is a rather odd mixture of “tasters” of European styles which seemed to upset everybody, as nobody really had what they were looking for. Everything was cheap quality, generally poorly executed and left a lot to be desired. No a la carte option, it’s all a self-service buffet and, frankly, queuing up for warm Frosties behind legions of grumpy middle-aged men with their toes out at 8am doesn’t really scream *four star* to me. There was zero fresh coffee, just a nespresso pod machine which the staff seemed to think was the height of sophistication and frequently ran out of water/ milk/ the will to live. The “restaurant” is only open for breakfast as it seems they can’t draw the clientele for dinner. No room service either. The lifts are incredibly slow and small, and regularly break down (with guests trapped inside them). More than anything though, the problem was the absolute apathy of a painfully superior team. We were only sporadically greeted by reception, but there was never a “have you had a nice day”, “would you like a restaurant recommendation”, “how is your room”, nothing. There was so little care or attention paid we often wondered if they’d actually be able to tell a trespasser from a guest; we were consistently sneered at, dismissed, ignored and generally treated like a pair of ruffians wasting everybody’s time. It was grim. When I think of all the wonderful stays I’ve had all over Europe in a similar price range, m and marketed as four star service, it’s honestly laughable. If the team truly believe they are above their guests then management needs to hold some serious conversations about brand ID; this lazy, passive-aggressive, disgruntled and inconvenienced style of service shames the bright, engaged and hardworking local hospitality culture and it will certainly not build or maintain a reputation worth having. The only person to truly smile at us and offer warmth and kindness was the cleaner; and I dread to think what she deals with since she begged us not to tell anyone she’d helped us with the flood. We absolutely won’t be staying again, but the city was just delightful.

Really nice rooms, like the headboards up to ceiling. Near to St. Catalina bus station and shopping / aquarium on one side, down town and beach on other side. I guess the building was bank before, so it has no front space with some car park and greenery, pavement and busy road rightaway. Thats maybe the only downside. Oh really nice views from the roof

The rooms with a magnificent view, the food (we had breakfast inclusive) always varied and fresh, the location in the city offers the perfect starting point for excursions as well as for swimming! We traveled in Dec/Jan and were able to enjoy wonderful days. The team is super friendly and always helpful, cheerful and logistically well organized! The hotel is right on the beach and it is very quiet. We'll be back, it was pure relaxation!

Really enjoyed my stay. Great location. Good choice for breakfast. Lovely roof terrace. Only slight issue was the air conditioning being very temperamental. Had maintenance out to look at it a couple of times and it worked intermittently, even with the window fully shut.

Lovely Hotel with nice rooms, and a rooftop bar with 360-degree views of Las palmas . Breakfast was decent, hot and cold buffet, coffee machine, bread station, and gluten-free bead available on request. Had a lovely stay well located near the port, only a short walk to Las Cantares Beach. Loads of nice restaurants in the areas around the hotel. Would stay here again.

I had no breakfast here, so no experience at all. The rooms are very clean and got cleaned every day. The staff is extraordinary friendly and helped us with everything. The rooms are equiped with a coffee machine, kettle and hair dryer. One major disadvantage: the bath rooms! I will never understand why hotels choose transparent/glas walls for bath rooms, including the shower and the toilet.

Very good stay, rooms are new and clean, perfect location for starting a cruise - the pier is just 7 min. walk away. Unfortunately the streets in front and behind the hotel are very loud. But in general, I can recommend it.

Loistava moderni hotelli keskellä vilinää. Pieni uima-allas kattoterassilla, mutta ranta on pienen kävelymatkan päässä. Todella hyvä palvelu.

Very quaint niche hotel... cozy rooms but really could use a balcony... wifi is good, breakfast is not bad at all... Hotel is located in center of city, close to shopping, sights and the beach... the terrace has nice views but is extremely tiny, and the pool is really a joke... More like an aquarium for fish, not what one expects to enjoy at all... That is the biggest miss for the hotel... Otherwise, it's very good and cute.

Nice hotel but very overpriced for what you get. The service is good and staff is kind. The location is definitely 10/10.

Really nice hotel in a bank style. Rooms are big with good bath rooms, nicely decorated. Hotel has a lot of space on walking distance from the boulevard and shopping centre. Would highly recommend when visiting Las palmas city. Staff was really friendly and good in communication.

We stayed there for 5 nights in November. contra (-) the staff at the reception was very distant and not very customer-oriented, to put it nicely. the pool is not really a pool, it has the size of a bigger bathtub (but it looks cool, tho) pro (+) good location, close to the main bus station Santa Catalina and close to the beach lovely rooms good breakfast nice sky-bar with awesome cocktails

Modern hotel in a great location. Very close to public transport, bars & restaurants. Lovely rooftop bar with great views. Exceptionally clean.

Great hotel. Clean, perfect location, comfortable and well sized bed and room, roof top terrace with bar and small pool and very friendly, helpful staff that made the stay perfect.

Nicely located hotel. The design/urban vibe is awesome. The solarium can get noisy but the room was sound proof enough

The hotel is suitable for all age groups .The cleaning is fantastic. Service at the bar brilliant. I can’t say a bad word about our experience there because wasn’t. The rooms are clean, there are a good variety of food on offer and the whole staff were extremely friendly and helpful. The reception team are always very helpful and friendly whenever we spoke to them. The housekeeping staff cleaned our room everyday and it is spotless, they are always cheerful and said hello when we saw them around the hotel. The girl in charge of the restaurant breakfast is also very helpful and friendly. The food is always nice. The whole staff seemed to put lots of effort in to making sure we enjoyed our stay and it made for a great holiday! Would definitely go back here.

Very cool hotel inside an old bank building. Much of the decor is safe-themed. Room had air conditioning, was clean, and well lit. Coffee and tea was available. Free WiFi was reliable.

Nice and clean rooms. Walking distance to the beach, restaurants and bars. OK rooftop with nice view. 3 stars just for really boring breakfast (exactly same food every day) and a swimmingpool with the size of aquarium.

Great location fabulous views from the rooftop. And so quiet considering its the centre of the city. Great choice for breakfast.and really comfy beds

Great hotel, wonderful staff and fantastic location! Rooftop bar is a fantastic place to visit, especially after dark! Great views! Nice rooms, very modern! Easy walking distance of tons of restaurants and attractions downtown.

Nice location, Nice room. Restaurant in basement had cool theme. Rooftop was nice to hungout on. Would recommend and stay again

Very pretty Hotel on a former Bank. Nice design and staff very attentive and friendly

Me & my mum would love to say a special thank you to Darin who works in rooftop bar and was looking after us like her own family! She is the one who made our stay memorable! Extremely helpful and accommodating! Darin, if you will ever visit London, please come and see us that we could look after you the same way you looked after us! Muchas gracias guapa! Karolina and mama K xx

Very nice hotel, nice localization, all the staff is great, especially Eduardo the bar tender at the rooftop for his super good mood !

was a pleasure to stay for 1 week at this hotel 14/08/21-21/08/21. All needs and enquiries met. Room was lovely and spacious enough. Wifi wasn't the greatest when in the room. Best aspect of the room was the bathroom with the golden sink. Service was great one day wanted a lay in until about 1400 and after going out came back, rooms were still made up which was nice thought it may have been too late. Rooms also restocmed on a daily basis. Hotel was a 1.5KM walk from Las Palmas Beach, 3 minute walk to Santa Catalina bus station, 1 minute walk to the nearest bus stop. ATM's literally next to the hotel, 1 minute from the nearest restaurants (which werr probably the most reasonably priced compared to those nearest to the beach). If coming from the airport save yourself some money and take the number 60Bus which runs every half an hour for €2.95pp, 20 minute drive. Rooftop is a plus at this jotel with great views of Las Palmas City, port and Mountains. Pool not much for swimming but nice to dip in the middle of the day when the sun gets hot. Towels changed everyday, beach towels provided but make surr you return them on the same day or youll be charged €1 for wanting to change towels or for wanting new ones (these towels are blue and provided by hotel reception) We are explorers and ate out everyday in different restaurants and cafes tmso therefore cannot comment on the hotel menu, cuisine or bar but it is also located on the rooftop. If needing a rapid covid test go to HPS hospital 1 minute to the left of the hotel 30€ antigens with results in 15 minutes in respiratory department walk ins 7 days a week overall beautiful upscale hotel with attention to detail NAIROBI was amazing, for this please give her some vacation time and a raise as she was so accomodating!