1/5 Jon G. 8 months ago on Google
Luca
cancelled
our
reservation
at
21:00h
the
night
before
our
arrival.
No
reason
given,
no
apologies,
no
communication.
Just
went
and
cancelled.
She
could
easily
have
written
to
us
to
explain
the
situation
and
apologise
and
we
might
have
been
more
understanding
of
the
situation.
The
room
was
put
straight
back
onto
Airbnb,
so
clearly
there
was
no
problem
with
the
room.
We
were
stuck
on
a
Saturday
morning
desperately
trying
to
find
a
place
to
stay
on
a
weekend,
in
the
summer
with
2
dogs
on
my
wife's
birthday
no
less!
There
was
hardly
any
other
place
to
stay
and
we
ended
up
having
to
pay
more
than
double
to
stay
in
the
only
place
we
could
find
at
such
short
notice.
Disgraceful
behaviour.
Someone
who
behaves
like
this
should
not
be
running
a
BnB.
Watch
out
-
you
may
end
up
not
having
anywhere
to
stay
if
you
book
here.
Edited:
Her
reply
to
this
comment
clearly
shows
the
attitude
she
has
to
her
guests.
No
"sorry
for
the
inconvience
we
caused
you",
but
a
"people
like
you
should
stay
at
home".
We
have
stayed
in
over
100
Airbnb's
across
the
world
and
have
more
than
80
reviews,
all
very
positive.
We
are
experienced
travelers
and
have
never
had
a
problem
like
the
one
we
just
experienced.
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