HD Acuario Lifestyle Las Palmas de Gran Canaria | Urban Life image

HD Acuario Lifestyle Las Palmas de Gran Canaria | Urban Life

Hotel

😠 DISASTROUS. We have taken 4 rooms and in all problems. To begin with, upon entering one of the rooms, we found two unexpected guests, 2 HUGE COCKROACHES, one on the towels and one in the toilet area. Another of the rooms had no hot water, another with a broken shower gel dispenser and the last on... People often mention hotel, room, good, rooms, breakfast, location, habitaci,


Address

C. del Gral. Vives, 82, 35007 Las Palmas de Gran Canaria, Las Palmas, Spain

Website

www.hdhotels.com

Contact

+34 900 102 171

Rating on Google Maps

3.90 (192 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (21) room (15) good (9) rooms (6) breakfast (6) location (6) habitaci (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rosalba C. 1 year ago on Google
    (Translated by Google) DISASTROUS. We have taken 4 rooms and in all problems. To begin with, upon entering one of the rooms, we found two unexpected guests, 2 HUGE COCKROACHES, one on the towels and one in the toilet area. Another of the rooms had no hot water, another with a broken shower gel dispenser and the last one was full of different sized hairs and suspicious yellow stains. EYE, another surprise that we took was the street at the entrance to the hotel, very noisy and full of drunks. The photos on the web correspond to the facade of the building that is not the hotel entrance. Seen what we have seen, the breakfast, which was not in the hotel (it was not advertised in this way on the web), has been the best. (Original) NEFASTO. Hemos cogido 4 habitaciones y en todas problemas. Por empezar, al entrar a una de las habitaciones, encontramos dos huéspedes inesperadas, 2 CUCARACHAS ENORMES, una en las toallas y otra en la zona del inodoro. Otra de las habitaciones no tenía agua caliente, otra con el dispensador de gel de baño averiado y la última estaba llena de pelos de distinto tamaño y manchas amarillas sospechosas. OJO, otra sorpresa que nos llevamos fue la calle de entrada al hotel, muy ruidosa y llena de borrachos. Las fotos de la web corresponden a la fachada del edificio que no es la entrada del hotel. Visto lo visto, el desayuno, el cual no era en el hotel (no venía anunciado de esta forma en la web), ha sido de lo mejorcito.
    1 person found this review helpful 👍

  • 4/5 D N. 3 years ago on Google • 253 reviews
    Stayed there 2 nights and I have to say this boutique was very good. The staff was super friendly and very nice. The hotel well maintained in a good location. The room was modern, stylish and the mattress excellent quality. The music in hallway is cool but at times too loud if you want to have a nap 😜. I will go back there for sure. This is the best hotel i found on the island so far. I didnt 5/5 cause i had issue with shower and wasn't repaired. Still excellent boutique hotel to stay in!

  • 4/5 CushdelaCush 3 months ago on Google • 136 reviews New
    Spent a week here on a solo trip around the island. Perfect location in terms of amenities/ bus station etc, however the hotel is above a restaurant and next door to a bar so noisy on weekends and most of the day and evenings especially if you're on lower floors like I was. Room are spacious and decor is great with nice lighting, great shower and free mini bar svd water replenished daily which was a great bonus.

  • 5/5 Wolfy 2 months ago on Google • 25 reviews New
    Fantastic hotel, Staff were very helpful and accommodating, friendly. I injured my foot whilst on the mountain and the staff did everything they could do help me and make my stay as comfortable as possible. Thank you all so much for a brilliant holiday ⚡️🐺

  • 4/5 Shahri F. 5 years ago on Google
    Great Design friendly staff good location!!

  • 1/5 Jürgen K. 2 years ago on Google
    (Translated by Google) Although we changed our stay from 3 to 2 nights early enough and we were promised that this would not be a problem, we were then billed for 3 nights on site. The breakfast downstairs in the bar has nothing to do with a 4 star hotel. Never again (Original) Obwohl wir unseren Aufenthalt von 3 auf 2 Nächte früh genug geändert haben und uns auch zugesagt würde dass dies kein Problem sei, wurden uns vor Ort dann 3 Nächte berechnet. Das Frühstück unten in der Bar hat mit einem 4 Sterne Hotel nichts zu tun. Nie wieder

  • 4/5 Dany S. 2 years ago on Google
    (Translated by Google) Magnificent room, very good bedding, however the sound insulation is not great,... Cleaning was forgotten once and the coffee capsules were not renewed every day, which is unfortunate given the price of the suite... (Original) Chambre magnifique, très bonne literie, cependant l isolation phonique n est pas top, ... Le ménage a été oublié 1 fois et les capsules de café pas renouvelées tous les jours ce qui est dommageable vu le prix de la suite...

  • 1/5 Blanca Fernández de la Pradilla de M. 2 years ago on Google
    (Translated by Google) Horrible experience. Can't sleep, terrible soundproofing. You can hear all the noise from the street, from the adjoining rooms and from the receptionist who puts the television on high and talks on the phone loudly. uncomfortable bed Door that does not fit and moves constantly. The worst hotel experience of my life. (Original) Horrible experiencia. No se puede dormir, malísima insonorización. Se escucha todo el ruido de la calle, de las habitaciones contiguas y el de la recepción que pone la televisión altísima y habla por teléfono a gritos. Cama incómoda. Puerta que no encaja y se mueve constantemente. La peor experiencia hotelera de mi vida.

  • 1/5 Alberto García B. 1 year ago on Google
    (Translated by Google) I hired a suite for 3 adults and a baby and I find myself with a room that did not have a door or a bathroom. I feel cheated. Bad treatment at reception, bad answers and no resolution. 2 meters from terraces with music and scandal... VERY NOISY several faulty things and very hot.. A TRUE MOUSETRAP! (Original) Contraté suite para 3 adultos y un bebé y me encuentro con una habitación que no tenía puerta ni el baño.. Me siento engañado. Mal trato en recepción, malas contestaciones y ninguna resolución. A 2 metros de terrazas con música y escándalo.. MUY RUIDOSO varias cosas defectuosas y muy calurosa.. UNA VERDADERA RATONERA!

  • 4/5 Kevin Manuel Angulo M. 1 year ago on Google
    (Translated by Google) Very well located, practically in the center, everything is at your fingertips. Less than 10 minutes from Las Canteras and El Muelle Shopping Center. Well decorated municipal exteriors. Located in a perfect pedestrian area to enjoy a lot of restoration. The room very comfortable, affordable and nice. The treatment of the exquisite receptionist. Too bad you found some quite visible stains on furniture and broken glass on the floor from the previous client, which shows little care in cleaning although generally very good, sweet aroma of the air freshener. (Original) Muy buen ubicado, prácticamente en el centro, todo te queda a mano. A menos de 10 minutos de Las Canteras y del Centro Comercial el Muelle. Exteriores municipales bien decorados. Ubicado en zona peatonal perfecta para disfrutar de mucha restauración. La habitación muy cómoda, asequible y agradable. El trato del recepcionista exquisito. Lastima que encontrara algunas manchas en muebles bastante visibles y cristales rotos en el suelo del cliente anterior, lo que denota poco esmero en la limpieza aunque por lo general muy bien, dulce aroma del ambientador.

  • 4/5 Alexander S. 2 years ago on Google
    nice small.hotel. will book again when i am back at las palmas

  • 1/5 Candela Delgado A. 1 year ago on Google
    (Translated by Google) Spacious room but VERY DIRTY. On the second day ants appeared in the room. The bath gel almost spent. I put up the “clean room” sign on the second day and they didn't clean it. The area is central but dirty. There is no restaurant to have breakfast at, but a nearby cafe. I will not come back. (Original) Habitación espaciosa pero MUY SUCIA. Al segundo día aparecieron hormigas en la habitación. El gel de baño casi gastado. Puse el segundo día el cartel de “limpiar la habitación” y no la limpiaron. La zona es céntrica pero sucia. No hay restaurante en el que desayunar, sino una cafetería cercana. No volveré.

  • 4/5 Cristina J. 1 year ago on Google
    (Translated by Google) Perfect location, it is in the center of Las Palmas, surrounded by bars, shops, a lot of atmosphere. The room clean and cozy. The refrigerator did not cool ANYTHING, it does not have a luggage unloading area and being so central parking is difficult (we went with children and it was somewhat complicated but not impossible) (Original) Ubicación perfecta, está en todo el centro de las palmas, rodeado de bares, comercios, mucho ambiente. La habitación limpia y acogedora. El frigorífico no enfriaba NADA, no tiene una zona de descarga de equipaje y al estar tan céntrico el aparcamiento es difícil ( nosotros íbamos con niños y fue algo complicado pero no imposible)

  • 1/5 Hooman M. 1 year ago on Google • 7 reviews
    Avoid this hotel. The hotel is closed at night, you can’t check in until 9:00 AM; I arrived from the airport at 5:00 AM and entrance door was locked and no one answered the intercom or their phones. The entrance is in a single lane side street and you don’t see a lobby or anytime to signal. I would not recommend this hotel AT ALL.

  • 5/5 Vivien B. 1 year ago on Google
    Lovely rooms great location have stayed three times now

  • 3/5 Miriam P. 1 year ago on Google
    En mi opinión sería un buen hotel de 3 estrellas pero para 4 lo veo muy justo. Mi habitación no tenía climatización y si abrías la ventana te entraba todo el olor a fritanga de los bares de la plaza por no hablar del ruido y la música que se oía incluso con la ventana cerrada. No hay comedor y tienes que bajar a desayunar a un bar de esa misma plaza. Buena ubicación y personal amable. Habitación limpia.

  • 2/5 Antonina R. 4 years ago on Google
    The room was very clean and the location was very good. However, the toilet in the room is not separated properly, so it brought us inconveniences. During our stay the water was also off temporarily and it took longer than promised to fix it. The design is quite inconvenient in some parts, there are no drawers, no shelf in the bathroom for storing cosmetics. If the price was half of what we payed I would be satisfied. Otherwise, it does not correspond to proper standards of a 4-star hotel.

  • 4/5 Sachi K. 3 months ago on Google • 7 reviews New
    1st floor, noisy.. Excellent rooms. No breakfast.

  • 2/5 Garry H. 2 years ago on Google
    Staff at check in excellent Room too. Position of Hotel definitely not good. Entrance is from a dull dismal quite dirty street. My room overlooked the square and park NOISY LOUD and off putting. All.other hotels have their roof terraces open this hotel does not due to Covid-19! No breakfast room. Eat in room so I went to another hotel and paid to eat at their breakfast buffet. I most definitely will not book here again due to the lack of facilities and its situation. My room was very good however I did not like having the wc and shower in the room without a door. Not good if 2 were sharing


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