1/5 Marie-Claire M. 3 years ago on Google
(Translated
by
Google)
Hello,
I
do
not
hide
my
indignation
and
my
anger,
following
the
non-refund
(well,
only
6
euros!!!)
concerning
my
cancellation
(details
below)
This
follows
COVID-19
because
our
flight
from
Geneva
was
canceled!!
so
we
have
to
cancel
our
trip
to
you.
This
reservation
(non-refundable)
but
still
debited
since
02/21/2020,
a
few
days
after
the
reservation....
which
I
find
really
incorrect
because
6
months
in
advance!!!!
This
cancellation
is
not
due
to
our
fault
but
following
COVID
19.
You
should,
and
this
for
the
well-being
and
the
desire
to
possibly
return
to
your
establishment,
review
your
refund
"policy"
in
cases
like
this
this
!!!!
if
you
are
honest
of
course!!
I
ask
you
to
please
reconsider
the
question
and
to
make
the
necessary
gesture
which
would
prove
to
us
your
good
faith,
your
professionalism
and
would
give
us
the
desire
to
book
again
in
your
establishment
next
year
if
everything
goes
better
at
the
level
of
this
COVID-19!
If
I
had
chosen
your
accommodation,
it
is
because
I
liked
it
very
much,
but
without
a
positive
response
from
you,
I
would
be
obliged
to
find
another
accommodation
in
this
sector
......
I
therefore
ask
you
for
a
REFUND
of
the
total
amount
paid
and
await
your
response...
Otherwise,
I
would
not
fail
to
give
you
more
than
bad
publicity
with
BOOKING
and
elsewhere
if
necessary.
Mrs
MILLION
Marie-claire
--------------------------------------------------
------------------------------------------------
Hello,
I
do
not
hide
from
you
my
indignation
and
my
anger,
following
the
non-refund
(well,
only
6
euros
!!!)
concerning
my
cancellation
(details
of
which
below)
This
follows
COVID-19
because
our
flight
from
Geneva
has
been
canceled
!!
so
we
have
to
cancel
our
trip
to
you.
This
reservation
(non-refundable)
but
still
debited
since
02/21/2020
is
a
few
days
after
the
reservation
....
which
I
find
really
incorrect
because
6
months
in
advance
!!!!
This
cancellation
is
not
due
to
our
fault
but
following
COVID
19.
You
should,
and
this
for
the
well-being
and
the
desire
to
eventually
return
to
your
establishment,
review
your
refund
"policy"
in
cases
such
as
this
!!!!
if
you
are
honest
of
course!!
I
ask
you
to
reconsider
the
question
and
to
make
the
necessary
gesture
which
would
prove
to
us
your
good
faith,
your
professionalism
and
would
make
us
want
to
book
again
in
your
establishment
next
year
if
all
goes
better
at
the
level
of
this
COVID-19!
If
I
had
chosen
your
accommodation,
it
is
because
I
liked
it
a
lot,
but
without
a
positive
response
from
you,
I
would
have
to
find
another
accommodation
in
this
area
......
I
therefore
ask
you
for
a
REIMBURSEMENT
of
the
total
amount
paid
and
await
your
response
...
Otherwise,
I
would
not
fail
to
give
you
more
than
bad
publicity
with
BOOKING
and
elsewhere
if
necessary
.
Mrs
MILLION
Marie-claire
(Original)
Bonjour,
Je
ne
vous
cache
pas
mon
indignation
et
ma
colère,
suite
au
non
remboursement
(enfin,
seulement
6
euros
!!!)
concernant
mon
annulation
(dont
détail
ci-dessous)
Celle-ci
fait
suite
au
COVID-19
car
notre
vol
au
départ
de
Genève
a
été
annulé
!!
nous
devons
donc
annuler
notre
voyage
chez
vous.
Cette
réservation
(non
remboursable)
mais
quand
même
débitée
depuis
le
21/02/2020
soit
quelques
jours
après
la
réservation....
ce
que
je
trouve
vraiment
incorrect
car
6
mois
à
l'avance
!!!!
Cette
annulation
n'est
pas
dû
de
notre
faute
mais
suite
au
COVID
19.
Vous
devriez,
et
ceci
pour
le
bien-
être
et
l'envie
de
revenir
éventuellement
dans
votre
établissement,
revoir
votre
"politique"
de
remboursement
dans
des
cas
comme
celui-ci
!!!!
si
vous
êtes
honnêtes
bien
évidemment
!!
Je
vous
demande
de
bien
vouloir
reconsidérer
la
question
et
de
faire
le
geste
nécessaire
qui
nous
prouverait
votre
bonne
foi,
votre
professionnalisme
et
nous
donnerait
l'envie
de
réserver
à
nouveau
dans
votre
établissement
l'an
prochain
si
tout
se
passe
mieux
au
niveau
de
ce
COVID-19
!
Si
j'avais
choisi
votre
hébergement,
c'est
que
celui-ci
me
plaisait
beaucoup,
mais
sans
réponse
positive
de
votre
part,
je
serais
dans
l'obligation
de
trouver
un
autre
hébergement
dans
ce
secteur
......
Je
vous
demande
donc
un
REMBOURSEMENT
de
la
somme
totale
versée
et
attends
votre
réponse...
Dans
le
cas
contraire,
je
ne
manquerais
pas
de
vous
faire
une
publicité
plus
que
mauvaise
auprès
de
BOOKING
et
ailleurs
s'il
le
faut.
Mme
MILLION
Marie-claire
--------------------------------------------------------------------------------------------------
Hello,
I
do
not
hide
from
you
my
indignation
and
my
anger,
following
the
non-refund
(well,
only
6
euros
!!!)
concerning
my
cancellation
(details
of
which
below)
This
follows
COVID-19
because
our
flight
from
Geneva
has
been
canceled
!!
so
we
have
to
cancel
our
trip
to
you.
This
reservation
(non-refundable)
but
still
debited
since
02/21/2020
is
a
few
days
after
the
reservation
....
which
I
find
really
incorrect
because
6
months
in
advance
!!!!
This
cancellation
is
not
due
to
our
fault
but
following
COVID
19.
You
should,
and
this
for
the
well-being
and
the
desire
to
eventually
return
to
your
establishment,
review
your
refund
"policy"
in
cases
such
as
this
!!!!
if
you
are
honest
of
course
!!
I
ask
you
to
reconsider
the
question
and
to
make
the
necessary
gesture
which
would
prove
to
us
your
good
faith,
your
professionalism
and
would
make
us
want
to
book
again
in
your
establishment
next
year
if
all
goes
better
at
the
level
of
this
COVID-19!
If
I
had
chosen
your
accommodation,
it
is
because
I
liked
it
a
lot,
but
without
a
positive
response
from
you,
I
would
have
to
find
another
accommodation
in
this
area
......
I
therefore
ask
you
for
a
REIMBURSEMENT
of
the
total
amount
paid
and
await
your
response
...
Otherwise,
I
would
not
fail
to
give
you
more
than
bad
publicity
with
BOOKING
and
elsewhere
if
necessary
.
Mrs
MILLION
Marie-claire
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